CCST-Networking Exam Dumps : Cisco Certified Support Technician (CCST) NetworkingExam

• Statement A: "A detailed description of the fault." This is essential for support staff to understand the nature of the problem and begin troubleshooting effectively.
• Statement C: "A description of the conditions when the fault occurs." This helps in reproducing the issue and identifying patterns that might indicate the cause of the fault.
• Statement B: "Details about the computers connected to the network." While useful, this is not as immediately critical as understanding the fault itself and the conditions under which it occurs.
• Statement D: "The actions taken to resolve the fault." This is important but typically follows the initial report.
• Statement E: "The description of the top-down fault-finding procedure." This is more of a troubleshooting methodology than information typically included in an initial support ticket.

References:

• Best Practices for Submitting Support Tickets: Support Ticket Guidelines

Router

Theshow running-configcommand is used on a Cisco router to display the current operational settings that are actively configured in the router’s RAM. This command outputs all the configurations that are currently being executed by the router, which includes interface configurations, routing protocols, access lists, and other settings. Unlikeshow startup-config, which shows the saved configuration that the router will use on the next reboot,show running-configreflects the live, current configuration in use.

References:= The information is supported by multiple sources that detail the use of Cisco commands, particularly theshow running-configcommand as the standard for viewing the active configuration on a Cisco device123.

• show running-config: This command displays the current configuration running on the router. It includes all the operational settings and configurations applied to the router.
• show protocols: This command shows the status of configured protocols on the router but not the entire configuration.
• show startup-config: This command displays the configuration saved in NVRAM, which is used to initialize the router on startup, but not necessarily the current running configuration.
• show version: This command provides information about the router's software version, hardware components, and uptime but does not display the running configuration.

References:

• Cisco IOS Commands: Cisco IOS Commands

To capture packets sent to and received from the URL using Wireshark, you would use the following filter options:

• Protocol:tcp
• Filter Type:port
• Port Number:7100

This filter setup in Wireshark will display all TCP packets that are sent to or received from port 7100, which is the port specified in the URL for the API service. Since HTTPS typically uses TCP as the transport layer protocol, filtering by TCP and the specific port number will help isolate the relevant packets for troubleshooting the app’s data download issues.

• cp: The app is using HTTPS, which relies on the TCP protocol for communication.
• port: The specific port number used by the application, which in this case is 7100.
• 7100: This is the port specified in the URL (https://www.companypro.net:7100/api).

This filter will capture all TCP traffic on port 7100, allowing you to analyze the packets related to the application's data download.

References:

• Wireshark Filters: Wireshark Display Filters