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C_C4H520_02 Exam Dumps : SAP Certified Application Associate - SAP Field Service Management 2005

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SAP Certified Application Associate - SAP Field Service Management 2005 Questions and Answers

Question 1

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options:

A.

Customer self-service

B.

Service level agreement

C.

Automated scheduling

D.

Ticket routing rules

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Question 2

Which of the following is supported in business rules?

Options:

A.

Linked list

B.

Stack

C.

Array

D.

Heap

Question 3

What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

Options:

A.

Activity

B.

Assignment

C.

Time slots

D.

Service call