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C_C4H225_12 Exam Dumps : SAP Certified Technology Associate - SAP Emarsys Customer Engagement Implementation

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SAP Certified Technology Associate - SAP Emarsys Customer Engagement Implementation Questions and Answers

Question 1

You receive a call from the marketing team saying they need to make a decision about a campaign to collect new contacts with an SAP Emarsys Customer Engagement form. Is it possible to check the number of new contacts who signed up via an active SAP Emarsys Customer Engagement registration form?

Options:

A.

Yes, under Management > Forms Settings.

B.

Yes, under Analytics > Registrations > Per Contact Source.

C.

No, the Registrations report is not shown in real time.

D.

Yes, under the Shopify Customer Registration event in a Tactic.

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Question 2

You want to provide an omnichannel experience to your customers by extending your webshop personalization experience to another channel. In this context, what is the recommended practice for identifying contacts?

Options:

A.

Use full name and email address as the unique identifier.

B.

Use the same identifier across all channels.

C.

Use different identifiers so you can better identify which contacts are coming from the new channel and your website pages.

D.

Enable SAP Emarsys Customer Engagement AI to automatically identify unique contacts.

Question 3

Sarah left a product in her cart on your website. You’d like to build an automated customer journey so that she completes her purchase. Which trigger option from the list below do you need to use in your Interactions program?

Options:

A.

Web Extend event

B.

Wishlist event

C.

Product catalog update

D.

Mobile event