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C_C4H225_12 Exam Dumps : SAP Certified Technology Associate - SAP Emarsys Customer Engagement Implementation

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SAP Certified Technology Associate - SAP Emarsys Customer Engagement Implementation Questions and Answers

Question 1

You want to provide an omnichannel experience to your customers by extending your webshop personalization experience to another channel. In this context, what is the recommended practice for identifying contacts?

Options:

A.

Use full name and email address as the unique identifier.

B.

Use the same identifier across all channels.

C.

Use different identifiers so you can better identify which contacts are coming from the new channel and your website pages.

D.

Enable SAP Emarsys Customer Engagement AI to automatically identify unique contacts.

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Question 2

Which file formats are supported for integrating flexible product data? Note: There are 2 correct Answer: to this question.

Options:

A.

Extensible Markup Language (XML)

B.

Microsoft Excel file (XLS)

C.

Comma-separated values (CSV)

D.

Text (TXT)

Question 3

Sarah left a product in her cart on your website. You’d like to build an automated customer journey so that she completes her purchase. Which trigger option from the list below do you need to use in your Interactions program?

Options:

A.

Web Extend event

B.

Wishlist event

C.

Product catalog update

D.

Mobile event