500-444 Exam Dumps : Cisco Contact Center Enterprise Implementation and Troubleshooting

The CLI command that manages the Java Keystore Certificate in Windows CCE servers is keytool. Keytool is a utility that is included in the Java Runtime Environment (JRE) and allows you to create, import, export, list, and delete certificates, keys, and keystores. A keystore is a repository of security certificates that can be used for SSL/TLS communication. The Java Keystore Certificate is the default keystore that is used by the Java applications running on the Windows CCE servers, such as the Web Setup tool, the Diagnostic Framework Portico, and the Unified Intelligence Center12. To use keytool, you need to open a command prompt window and navigate to the JRE bin directory, which is typically located at C:\Program Files\Java\jre\bin. Then, you can use the keytool command with various options and parameters to perform the desired operations on the Java Keystore Certificate34. References: Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Implement CA Signed Certificates in a CCE 12.6 Solution2, SSL Certificate Installation - Java Based Web Servers - DigiCert3, Keytool - Oracle Help Center4.

A voice gateway (VGW) is a device that connects a traditional telephony network, such as a TDM trunk, to a voice over IP (VoIP) network, such as a Cisco Unified Communications Manager (CUCM) cluster. A VGW performs signaling and media conversion between the two networks, and can also provide supplementary services, such as call routing, digit manipulation, transcoding, conferencing, and fax relay. A VGW can be a standalone device, such as a Cisco Integrated Services Router (ISR), or a software module, such as a Cisco Unified Border Element (CUBE). A CUBE is a special type of VGW that can also provide security, demarcation, and interworking functions for VoIP calls. A CUBE can be deployed between two VoIP networks, such as CUCM and a service provider SIP trunk, or between a TDM trunk and a VoIP network, in which case it acts as both a CUBE and a VGW. A CUCM is not a VGW, but a call control platform that manages VoIP endpoints, such as IP phones, and interacts with VGWs for call routing and signaling. A CUSP is a Cisco Unified SIP Proxy, which is a device that provides SIP routing and load balancing for VoIP networks. A CUSP is not a VGW, but a SIP proxy server that can work with CUCM and CUBE to optimize SIP call flows. References:

• Troubleshooting Cisco Contact Center Enterprise (CCET), Module 1: Voice Gateway Overview1
• Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT), Module 2: Voice Gateway Configuration2
• Cisco Unified Border Element Configuration Guide3
• Cisco Unified SIP Proxy Configuration Guide4

External voice DNs are sourced from CUCM in a CCE Dial Plan. External voice DNs are the DNs that are not associated with any CCE device, such as agent phones, VRU peripherals, or gateways. They are used to route calls to destinations outside the CCE network, such as PSTN numbers, voicemail, or other PBXs. CUCM is responsible for provisioning and managing these DNs and assigning them to the appropriate devices or trunks. CVP can also use external voice DNs to send calls to CUCM for further routing or treatment.

References:

• Troubleshooting Cisco Contact Center Enterprise (CCET) course, Module 3: Troubleshooting Call Flow Issues, Lesson 3.1: Troubleshooting CCE Call Flows, Topic: CCE Dial Plan1
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6 (1) - System Configuration [Cisco Unified Customer Voice Portal] - Cisco, Chapter: Dialed Number Pattern Configuration2