500-442 Exam Dumps : Administering Cisco Contact Center Enterprise (CCEA)

The purposes of Cisco Unified Intelligence Center (CUIC) include:D.Obtains data from the base solution's database, known as Data Sources:CUIC is designed to fetch and aggregate data from various data sources within the Cisco Contact Center ecosystem, such as the Historical Database (HDS), providing a foundation for comprehensivereporting and analytics.E.Customizes the visual presentation of the reports:CUIC allows users to customize reports to meet specific informational needs or preferences, including layout, data fields, and visualization options, making it a powerful tool for data analysis and decision-making.References:Cisco Unified Intelligence Center documentation provides extensive information on the platform's capabilities, including data integration and report customization options.

on a UCCE environment, the server that holds the .wav files is the Media Server. 

The server that holds the.wavfiles in a UCCE environment is D. Media Server. The Media Server stores and serves audio files (such as music on hold, IVR prompts, and announcements) used in the contact center. These files are accessed by various components within the UCCE environment, such as the VXML Gateway and CVP, to provide audio content to callers.References:Cisco Unified CCE documentation, particularly sections related to media resources and VXML applications, details the role of the Media Server in storing and delivering audio content within the contact center environment.