During the testing of a NetScaler high availability setup where two-factor authentication has been verified, new user connections are failing due to authentication issues.

What should a Citrix Engineer do to resolve this issue?

Scenario: A Citrix Engineer at CCH needs to provide Help Desk administrators with delegated administrative rights without impacting site functionality.

Help Desk administrators need permissions to do the following:

• Perform any tasks within Citrix Director
• Perform power operations on Windows Desktop machines
• Add and remove machines and applications from Maintenance Mode
• View Site Logs
• View Machine Catalogs
• View Policies

Permissions should be specifically granted to the CCH\HelpDeskAdmins group. Tasks:

1. Create a custom role for Help Desk administrators.

2. Assign only the required permissions to the newly created role.

3. Assign the newly created role to the CCH\HelpDeskAdmins group.

Which two items are required when creating a machine catalog for Desktop OS machines using Machine Creation Services? (Choose two.)