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Your customer scheduled a meeting to discuss a project you are managing. Early testing indicates that there are currently quality problems with some of the more complex features. The customer stated that quality and budget are his two main concerns: The project must be developed within budget and must be very high quality. When you asked the customer if he would be willing to extend the deadline to meet his objectives, he stated this was not possible.

What adjustment to the project triangle components can you suggest to meet your customer’s needs?

Options:

Suggest that the scope be limited to include only the most important features.

Inform the customer that he must compromise one of the threeelements of a project triangle:quality, budget or schedule.

Suggest that the customer hire temporary contractors.

Suggest that the customer use a Gantt chart to add time to the project.

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Question 2

You opened an e-mail attachment and it launches a virus. The virus takes control of your system and you are unable to run your anti-virus software. Which of the following is the best step for you to take next?

Options:

Let the virus run its course.

Call your local authorities to report an identity theft.

Turn off your computer and reboot from a known, clean system disk.

Plug in your backup drive to try to initiate an immediate backup of important files.

Question 3

Selena needs to send a message to her manager providing all the details of a business proposal. The idea they have discussed is critical to the business. The project is considered urgent and confidential. Selena wants to get this outline to her manager as quickly as possible. What would be the most appropriate way Selena could use an SMS (text) message in relation to this proposal?

Options:

To send a useful summary of the proposal to her manager so that the manager has it available during a presentation

To alert her manager that she has sent the proposal via e-mail so her manager can view the proposal as soon as possible

To provide a detailed outline of the proposal so that her manager can refer to it as he travels

To send the proposal as an attachment to the text message

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