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Andrea works as an Administrative Assistant for a small business that uses an SaaS service for accounting, sales orders and customer service information about the business’s customers. This product is similar to Salesforce.com and its competitors. Andrea makes sure she saves accurate records about current projects and performs regular backups of the business data stored on the cloud-based service. Which of the following is the primary reason for this practice?

Options:

If there is an interruption in Internet access, the service and records would not be accessible.

There is a limit on the number of users who are allowed to access the cloud-based service at any one time.

Data stored online through the cloud-based service is more at risk to security breaches than if it were stored locally.

Andrea is overly cautious because it is well known that cloud-based services are highly secure, highly reliable and always available.

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Question 2

You opened an e-mail attachment and it launches a virus. The virus takes control of your system and you are unable to run your anti-virus software. Which of the following is the best step for you to take next?

Options:

Let the virus run its course.

Call your local authorities to report an identity theft.

Turn off your computer and reboot from a known, clean system disk.

Plug in your backup drive to try to initiate an immediate backup of important files.

Question 3

Your customer scheduled a meeting to discuss a project you are managing. Early testing indicates that there are currently quality problems with some of the more complex features. The customer stated that quality and budget are his two main concerns: The project must be developed within budget and must be very high quality. When you asked the customer if he would be willing to extend the deadline to meet his objectives, he stated this was not possible.

What adjustment to the project triangle components can you suggest to meet your customer’s needs?

Options:

Suggest that the scope be limited to include only the most important features.

Inform the customer that he must compromise one of the threeelements of a project triangle:quality, budget or schedule.

Suggest that the customer hire temporary contractors.

Suggest that the customer use a Gantt chart to add time to the project.

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