Free and Premium Pegasystems PEGACPBA88V1 Dumps Questions Answers

 A sales representative wants to quote the cost of an insurance policy based on selected coverage options: Calculated fields can dynamically determine the cost based on selected options.

User interfaces are also known as channel interfaces: In Pega, user interfaces are referred to as channel interfaces because they represent the different ways users interact with the application, such as through web, mobile, or other channels.

Process Step Description: "A user enters information for a car reservation request."Process Step: Collect Information

Process Step Description: "The system evaluates the request type to determine the next step."Process Step: Decision

Process Step Description: "A manager determines whether to approve or reject a timesheet."Process Step: Approval

Process Step Description: "The system notifies the user of the case status by email."Process Step: Automation

A user enters information for a car reservation request.

Process Step: Collect Information

Explanation: This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward.

To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.

 The data fits the business logic: Ensuring data fits the business logic guarantees that it aligns with the defined processes and rules.

To create a visualization that allows managers to track the number and status of Customer Support Request cases submitted over the last 30 days, follow these steps:

Open the Explore data landing page: This page allows you to create and explore data visualizations.

Create a new insight: Insights help you visualize and analyze data trends and metrics.

References:

Pega Academy: Data Exploration and Visualization

Pega Documentation: Creating Insights

Order of Events:

A user clicks the button.

The system applies a data transform.

The order ID value is set to the value of the confirmation number if the system confirms the payment.

The system refreshes the section.

 A user clicks the button.

Explanation: The event sequence starts when the user interacts with the button by clicking it. This is the trigger for the subsequent actions.

To configure a parent case to continue independently of its child cases, you need to adjust the Wait step settings in the parent case. By configuring the Wait step so that users can continue with the parent case process regardless of the child case status, the parent case does not need to wait for the child cases to reach a certain status or be resolved. This allows for parallel processing where the parent case progresses independently of the child cases.

In the user story "As a member of the loyalty program, I would like to be automatically enrolled in all eligible promotional offers so that I can take advantage of the savings without having to enroll manually," the phrase "so that..." references the business value.

Business Value:

The "so that..." clause in a user story explains the benefit or value that the feature provides. It clarifies why the feature is important and what the user or business gains from it.

In this case, the business value is that loyalty program members can save time and effort by not having to manually enroll in promotional offers, which enhances customer satisfaction and loyalty.

References:

Pega Academy: User Story Best Practices

Pega Documentation: Writing Effective User Stories

The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like "the office Wi-Fi is down."

Decision tables in Pega are ideal for situations where you need to apply multiple conditions to arrive at a decision. They are best used when you have a limited number of conditions and actions that result in a discrete set of outcomes.

B. A dance studio recommending a membership type based on the number and type of dance classes is suitable for a decision table. The number and type of classes can be mapped to specific membership types in a table format where each row represents a possible scenario and outcome.

D. A hair care company suggesting a line of products based on various attributes such as hair type, scalp moisture, hair moisture, and whether it is color-treated is also suitable for a decision table. Each combination of attributes can correspond to a specific product recommendation, making a decision table an efficient way to handle these rules.

References:

Pega Decision Management Overview

Pega Academy: Decision Table Rules

The statement that is true about responsive breakpoints is:

C. Custom responsive breakpoints are configured in App Studio. This allows you to define how the UI behaves at different screen sizes.

Responsive Breakpoints: These are used to adapt the UI layout for different screen sizes, ensuring a good user experience on all devices.

References:

Pega Academy: Responsive UI Design

Pega Documentation: Configuring Responsive Breakpoints in App Studio

Add a report widget to the Manager portal dashboard, and then click Publish to default: To ensure that only managers can view the Employee vacation requests report, you need to add the report widget to the Manager portal dashboard and then publish it to the default dashboard. This makes the report accessible only to users who have access to the Manager portal.

To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:

Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue.

Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address.

Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address.

This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.

References:

Pega Academy: Assignments and Routing

Pega Documentation: Using Business Logic for Assignment Routing

Pega offers several collaboration tools, each suited for different types of communication and interaction. For an environment where peers exchange ideas about initiatives to retain employees, the best collaboration tool is "Spaces."

Spaces: This tool is designed for collaborative environments where team members can share ideas, discuss initiatives, and collaborate on projects.

Interactive Environment: Spaces provide a platform for ongoing discussions, file sharing, and real-time collaboration, making it ideal for exchanging ideas and initiatives.

References:

Pega Academy: Collaboration Tools

Pega Documentation: Using Spaces for Team Collaboration