Pass PEGACPBA88V1 Exam Guide

In the user story "As a member of the loyalty program, I would like to be automatically enrolled in all eligible promotional offers so that I can take advantage of the savings without having to enroll manually," the phrase "so that..." references the business value.

Business Value:

The "so that..." clause in a user story explains the benefit or value that the feature provides. It clarifies why the feature is important and what the user or business gains from it.

In this case, the business value is that loyalty program members can save time and effort by not having to manually enroll in promotional offers, which enhances customer satisfaction and loyalty.

References:

Pega Academy: User Story Best Practices

Pega Documentation: Writing Effective User Stories

The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like "the office Wi-Fi is down."

Decision tables in Pega are ideal for situations where you need to apply multiple conditions to arrive at a decision. They are best used when you have a limited number of conditions and actions that result in a discrete set of outcomes.

B. A dance studio recommending a membership type based on the number and type of dance classes is suitable for a decision table. The number and type of classes can be mapped to specific membership types in a table format where each row represents a possible scenario and outcome.

D. A hair care company suggesting a line of products based on various attributes such as hair type, scalp moisture, hair moisture, and whether it is color-treated is also suitable for a decision table. Each combination of attributes can correspond to a specific product recommendation, making a decision table an efficient way to handle these rules.

References:

Pega Decision Management Overview

Pega Academy: Decision Table Rules

The statement that is true about responsive breakpoints is:

C. Custom responsive breakpoints are configured in App Studio. This allows you to define how the UI behaves at different screen sizes.

Responsive Breakpoints: These are used to adapt the UI layout for different screen sizes, ensuring a good user experience on all devices.

References:

Pega Academy: Responsive UI Design

Pega Documentation: Configuring Responsive Breakpoints in App Studio