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According to the PCI Card Production and Provisioning Physical Security Requirements, the HSA Access Control system must enforce both dual control and dual presence principles. Dual control means that at least two authorized individuals must act together to perform a critical function or access a sensitive area. Dual presence means that at least two authorized individuals must be physically present in the same area at all times. These principles are intended to prevent unauthorized or fraudulent activities by requiring mutual supervision and accountability. Therefore, the HSA Access Control system must ensure that no single individual can enter, exit, or operate within the HSA without the cooperation and the presence of another authorized individual. References:

• PCI Card Production and Provisioning Physical Security Requirements, Version 1.0, April 2019, page 121
• PCI Card Production and Provisioning Physical Security Requirements, Version 1.0, April 2019, page 131

According to the PCI Card Production Physical Security Requirements, the vendor must ensure that a clear segregation of duties is maintained between guard and reception related job functions. This is to prevent any conflict of interest or collusion that could compromise the security of the card production and provisioning processes or the cardholder data. The vendor must also ensure that the guards are adequately trained, supervised, and evaluated, and that they follow the security policies and procedures established by the vendor. The vendor must also have a documented policy and procedure for the selection, hiring, and termination of guards, and must maintain a log of all guard activities. References:

• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 24, requirement 6.1.1
• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 25, requirement 6.1.2
• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 26, requirement 6.1.3
• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 27, requirement 6.1.4

According to the PCI Card Production and Provisioning Logical Security Requirements, Secure Element (SE) provisioning is the process of adding cardholder account information to a secure element on a mobile device via an over-the-air or over-the-internet communication channel. A secure element is a tamper-resistant platform that can securely host applications and their confidential and cryptographic data. A SIM card is an example of a secure element that can be used for mobile payments. SE provisioning is different from Host Card Emulation (HCE) provisioning, which is the process of adding cardholder account information to a cloud-based server that emulates a secure element on a mobile device. SE provisioning is also different from card personalization, which is the process of adding cardholder account information to a physical card. Over-the-air (OTA) provisioning is a generic term that can refer to either SE or HCE provisioning, depending on the type of mobile payment system used. References: PCI Card Production and Provisioning Logical Security Requirements and Test Procedures v3.0, January 2022, pages 6-71

According to the PCI Card Production Physical Security Requirements, the CCTV and access control servers must be located within the Security Control Room (SCR) or a room with equivalent security. This means that the room must have the same level of physical protection as the SCR, such as locks, alarms, sensors, cameras, and access control devices. The purpose of this requirement is to prevent unauthorized access, tampering, or theft of the servers that store and process sensitive data related to card production and security. References: PCI Card Production Physical Security Requirements, v2.0, April 2019, page 16

 According to the Card Production Security Assessor (CPSA) Qualification Requirements, CPSAs must maintain their qualification status by either completing the annual requalification training provided by PCI SSC or performing at least three (3) PCI Card Production Assessments for different facilities over the previous one-year period. This ensures that CPSAs remain current with technical and industry changes and demonstrate professionalism. References: Card Production Security Assessor (CPSA) Qualification Requirements, v1.1, March 2022, page 10

 Card personalization is the process of transferring cardholder information, such as account number, name, expiration date, and other data, to a payment card. This can be done by various methods, such as magnetic stripe encoding, embossing, laser engraving, or chip programming. Chip programming is the method of personalizing a card that has an embedded microchip that can store and process data. Chip cards can support contact or contactless transactions, depending on the chip type and the terminal capabilities. Contact transactions require the card to be inserted into a reader, while contactless transactions use radio frequency (RF) communication between the card and the reader. The vendor in the question is performing card personalization by programming the chip and verifying the data on the card. References:

• Payment Card Industry (PCI) Card Production and Provisioning – Logical Security Requirements, Section 1.1.1
• Payment Card Industry (PCI) Card Production and Provisioning – Physical Security Requirements, Section 1.1.1
• Payment Card Industry (PCI) Card Production and Provisioning – Glossary of Terms, Abbreviations, and Acronyms, Definitions of Card Personalization, Chip Card, Contact Card, and Contactless Card

 According to the PCI Card Production Physical Security Requirements, the receptionist responsible for the entrance and departure of visitors must have an unobstructed view of the reception area at all times. This is to ensure that the receptionist can monitor and control the access of visitors, and to prevent any unauthorized entry or exit of personnel or materials. The receptionist must also have a means of verifying the identity of visitors, such as a photo ID or a visitor log, and a means of issuing and collecting visitor badges, such as a badge printer or a badge holder. The receptionist must also have a means of communicating with the security personnel or the security control room, such as a phone or an intercom, in case of any emergency or suspicious activity. References:

• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 21, requirement 5.3.1
• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 22, requirement 5.3.2
• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 23, requirement 5.3.3

According to the PCI Card Production Physical Security Requirements, the goods-tools trap is a secure area that separates the HSA from the outside world, and is used to control the entry and exit of card products, tools, and other materials. The goods-tools trap must have two doors that are interlocked, meaning that only one door can be opened at a time. The goods-tools trap must also have a CCTV camera and an alarm system. The process of bringing card products into the HSA using the goods-tools trap must follow these steps1:

• The card products must be delivered to the goods-tools trap by authorized personnel, who must present their identification to the guard and sign a delivery note.
• The guard must verify the identification of the personnel and the quantity and quality of the card products, and record the details in a log.
• The guard must then escort the personnel to the first door of the goods-tools trap, and open it using a key or a card reader. The personnel must place the card products inside the goods-tools trap and exit the area. The guard must then lock the first door.
• The guard must then notify the production staff inside the HSA that the card products are ready to be collected. The production staff must present their identification to the guard and sign a receipt note.
• The guard must then escort the production staff to the second door of the goods-tools trap, and open it using a key or a card reader. The production staff must collect the card products from the goods-tools trap and enter the HSA. The guard must then lock the second door.

In this scenario, the guard escorted the production staff, along with the box, into the pre-press room. This is not compliant, because the guard is not authorized to enter the HSA, and the card products must remain under dual control at all times. The guard should have stayed outside the HSA and only opened the second door of the goods-tools trap for the production staff. This would ensure that the card products are securely transferred from the goods-tools trap to the HSA, and that the guard does not compromise the security of the HSA. References:

• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 15, requirement 2.1.1
• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 16, requirement 2.1.2
• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 17, requirement 2.1.3
• PCI Card Production Physical Security Requirements, v2.0, April 2019, page 18, requirement 2.1.4

According to the PCI Card Production Physical Security Requirements, one of the security controls for high-security areas (HSAs) is to have motion detectors that generate an alarm event when movement is detected and the access-control system indicates the room is not occupied. This is to prevent unauthorized access or intrusion to the HSAs, where sensitive card production and provisioning activities take place. The motion detectors should be configured to cover all areas within the HSA and should be tested periodically to ensure proper functionality. References: PCI Card Production Physical Security Requirements, Version 1.0, April 2019, Section 1.1, Objective 2, Requirement 2.1.1, Page 61

According to the PCI CPSA Qualification Requirements, one of the administrative requirements for CPSA Companies is to retain all applicant and employee background information on file for at least 12 months after termination of the contract of employment. This is to ensure that the CPSA Company can provide evidence of the background checks performed on the CPSA Employees or other personnel involved in card production and provisioning activities. The background checks should include criminal history, employment history, education verification, and reference checks, and should be conducted at least every two years or upon rehire. References: PCI CPSA Qualification Requirements, Version 1.1, April 2020, Section 6.1.2, Page 111

According to the PCI CPSA Program Guide, a CPSA Company must maintain workpapers and technical information obtained during an assessment for a minimum of three years from the date of the assessment. The workpapers and technical information must be stored securely and made available to PCI SSC upon request. The workpapers and technical information must include, but are not limited to, the following:

• The Card Production Report on Compliance (ROC) and the Card Production Attestation of Compliance (AOC)
• The Card Production Entity’s policies and procedures
• The Card Production Entity’s network diagrams and data flow diagrams
• The results of any testing performed by the CPSA Company or the Card Production Entity
• The evidence of any remediation actions taken by the Card Production Entity
• The correspondence between the CPSA Company and the Card Production Entity
• The correspondence between the CPSA Company and the payment brands
• The feedback form completed by the Card Production Entity References:
• PCI Card Production Security Assessor (CPSA) Program Guide, Version 1.0, April 2019, page 111

 According to the PCI Card Production and Provisioning Physical Security Requirements, emergency exit doors must be equipped with devices that prevent unauthorized entry from the outside, such as panic bars, crash bars, or push pads. These devices allow the door to be opened from the inside without a key or a code, but prevent the door from being opened from the outside by unauthorized persons. Therefore, the most concerning aspect of the situation is that the exit door can be opened from the outside with a key, which creates a security risk for the facility. The other options are not as concerning, as they do not directly affect the security of the exit door. The exit door can lead into the facility as long as it provides a safe and unobstructed path to the exit discharge. The guard’s memory lapse is not a major issue, as long as they follow the proper proceduresand protocols for opening the door. The guard’s permission from their manager is not relevant, as long as they have the authority and the responsibility to open the door for inspection purposes. References:

• PCI Card Production and Provisioning Physical Security Requirements, Version 1.0, April 2019, page 171
• PCI Card Production and Provisioning Physical Security Requirements, Version 1.0, April 2019, page 181

According to the PCI Card Production Physical Security Requirements, one of the security controls for contracted guard services is to ensure that they maintain their own liability insurance in case of losses to card material. This is to protect the card production vendor from any financial losses or damages caused by the contracted guard service, such as negligence,theft, or misuse of card material. The contracted guard service should also comply with the vendor’s security policies and procedures, and undergo background checks and security training. References: PCI Card Production Physical Security Requirements, Version 1.0, April 2019, Section 1.1, Objective 2, Requirement 2.2.1, Page 71

The PCI SSC is the best-placed organization to answer a query about a missing field in the card production reporting template, as they are the ones who develop and maintain the template and the standards. The card production reporting template is the mandatory template for use in completing a Card Production Report on Compliance (ROC), which provides detail on how to document the findings of a PCI Card Production Assessment. The template is based on the PCI Card Production and Provisioning LogicalSecurity Requirements and the PCI Card Production and Provisioning Physical Security Requirements, which are also developed and maintained by the PCI SSC. Therefore, the PCI SSC has the authority and the expertise to clarify any issues or questions regarding the template and the standards. The other options are not the best sources of information for the query, as they may not have the same level of knowledge or involvement in the template and the standards. References:

• PCI Card Production and Provisioning Template for Report on Compliance, Version 1.0, April 2019, page 31
• PCI Card Production Security Assessor (CPSA) Program Guide, Version 1.0, April 2019, page 52
• PCI Card Production Security Assessor (CPSA) Program Guide, Version 1.0, April 2019, page 82

The assessor is the person who conducts the PCI Card Production Security Assessment and prepares the Card Production Report on Compliance (ROC) and the Card Production Attestation of Compliance (AOC). The assessor should be familiar with the forms that are needed to complete an assessment and provide guidance to the vendor on how to fill them out. The assessor should also ensure that the forms are consistent with the PCI Card Production Standards and the PCI CPSA Qualification Requirements. The other options are not the best sources of information for the vendor, as they may not be directly involved in the assessment process or have the expertise to advise on the forms. References:

• PCI Card Production Security Assessor (CPSA) Program Guide, Version 1.0, April 2019, page 81
• PCI Card Production Security Assessor (CPSA) Qualification Requirements, Version 1.0, April 2019, page 10
• PCI Card Production and Provisioning Template for Report on Compliance, Version 1.0, April 2019, page 3
• PCI Card Production and Provisioning Attestation of Compliance, Version 1.0, April 2019, page 22