Free and Premium ITIL ITIL-4-Practitioner-Release-Management Dumps Questions Answers

The ‘collaborate and promote visibility’ guiding principle in ITIL 4 emphasizes working with stakeholders to ensure transparency and alignment with their needs. TheITIL® 4 Practitioner: Release Managementdocument advises:"Applying the ‘collaborate and promote visibility’ principle involves working closely with stakeholders, such as service consumers, to understand their needs and ensure releases do not disrupt their operations, thereby ensuring an excellent user experience"(Section 5.1).

The issue is that updates interrupt work during peak hours, indicating a lack of collaboration with users to understand their schedules and needs.

Option A (Ensure an excellent user experience) directly addresses this by implying collaboration with users to schedule releases at non-disruptive times, aligning with the principle.

Option B (Review the effectiveness of release models) is an internal activity and doesn’t directly involve collaboration with stakeholders.

Option C (Optimize the practice for the value streams) focuses on value stream efficiency but doesn’t specifically address user collaboration.

Option D (Do not overcomplicate the practice) is unrelated to the collaboration principle.

The correct answer is A, as ensuring an excellent user experience through collaboration directly applies the principle to address the issue.

Standardized services provided to international organizations imply a need for consistency andscalability in how releases are managed across diverse contexts. TheITIL® 4 Practitioner: Release Managementdocument explains that release models are used to standardize the approach to releases:"Release models define the structure, contents, and schedule of releases… They ensure consistent and repeatable processes, which is particularly important for organizations with standardized services"(Section 3.2.2).

Option A (The release plans) refers to specific plans for individual releases, which may be affected indirectly but are not the primary aspect impacted by standardization needs.

Option B (Continuous integration) and Option C (Continuous delivery) are development practices that may interact with release management but are not directly affected by the need for standardization across international services.

Option D (The release models) is directly affected, as standardized services require well-defined release models to ensure consistency, repeatability, and scalability across international contexts.

The situation directly impacts the design and application of release models to accommodate standardized services globally. Thus, the correct answer is D.

Third parties, such as suppliers or vendors, often play a role in the execution of releases, especially when they provide components or services involved in the release. TheITIL® 4 Practitioner: Release Managementdocument states:"Performing a release according to an agreed model often involves dependencies on third parties, such as suppliers providing software updates, infrastructure, or support services, which need to be integrated during the release execution"(Section 3.4).

Option A (Release management alignment with other practices) is an internal coordination activity, less likely to directly involve third parties.

Option B (Identifying an applicable model) is a planning activity typically handled internally by the release manager.

Option C (Performing a release according to an agreed model) directly involves executing the release, which often requires third-party components or services, creating a dependency.

Option D (Verifying a release) may involve third-party tools but is less dependent on their active participation compared to execution.

The correct answer is C, as performing the release is the activity most likely to depend on third parties.

The release planning and coordination process begins with defining the approach for the release. TheITIL® 4 Practitioner: Release Managementdocument states:"The first step in release planning and coordination is to select an appropriate release model that fits the types of changes to be included in the release. This ensures that the release approach aligns with the nature and complexity of the changes"(Section 3.2.1).

Option A (Test the service components) is part of the release execution or testing phase, not the first step in planning.

Option B (Ensure that the release procedures are appropriate) is a subsequent step after selecting the model, to confirm procedural alignment.

Option C (Select a release model) is the first activity, as it sets the foundation for how the release will be structured and managed, especially for a complex project.

Option D (Check that an automated notification has been sent) occurs later, during the communication phase of the release process.

The correct answer is C, as selecting the release model is the initial step in release planning.

The ITIL capability model evaluates not only the effectiveness of a practice but also its integrationwith other practices. TheITIL® 4 Practitioner: Release Managementdocument states:"Level 2 (Managed) indicates that the practice is effective in its own scope but may lack integration with other practices. Level 3 (Defined) requires standardized processes and effective coordination with related practices like change enablement"(Section 5.2).

The scenario shows that the release management team is effective (meeting Level 2), but poor coordination with the change enablement team indicates a lack of integration.

Level 1 (Ad-hoc) would mean no consistent process, which isn’t the case here since the team is effective.

Level 3 requires integration and standardization across practices, which is not met due to poor coordination.

Level 4 is even more advanced, requiring quantitative management, which isn’t applicable.

The capability level is B (Level 2), as the practice is effective but lacks the integration needed for Level 3.

TheITIL® 4 Practitioner: Release Managementdocument explains the difference between push and pull approaches in release management:"In a push approach, updates are deployed to users without giving them a choice, often to ensure compliance or security. In a pull approach, users can choose when to adopt updates"(Section 3.2.3).

Option A (A ‘pull’ approach) is incorrect because a pull approach allows users to choose when to accept updates, which contradicts the scenario.

Option B (A ‘push’ approach) is correct, as the policy of not allowing users to choose means the updates are automatically deployed to them, fitting the definition of a push approach.

Option C (Continuous delivery) and Option D (Continuous integration) are development practices, not release deployment strategies. Continuous delivery involves making releases available frequently, but it doesn’t specify whether users must accept them (push) or can choose (pull).

The scenario describes a push approach, making B the correct answer.