Ace Your ITIL-4-Practitioner-Release-Management ITIL Practitioner Level Exam

The ITIL capability model evaluates not only the effectiveness of a practice but also its integrationwith other practices. TheITIL® 4 Practitioner: Release Managementdocument states:"Level 2 (Managed) indicates that the practice is effective in its own scope but may lack integration with other practices. Level 3 (Defined) requires standardized processes and effective coordination with related practices like change enablement"(Section 5.2).

The scenario shows that the release management team is effective (meeting Level 2), but poor coordination with the change enablement team indicates a lack of integration.

Level 1 (Ad-hoc) would mean no consistent process, which isn’t the case here since the team is effective.

Level 3 requires integration and standardization across practices, which is not met due to poor coordination.

Level 4 is even more advanced, requiring quantitative management, which isn’t applicable.

The capability level is B (Level 2), as the practice is effective but lacks the integration needed for Level 3.

TheITIL® 4 Practitioner: Release Managementdocument explains the difference between push and pull approaches in release management:"In a push approach, updates are deployed to users without giving them a choice, often to ensure compliance or security. In a pull approach, users can choose when to adopt updates"(Section 3.2.3).

Option A (A ‘pull’ approach) is incorrect because a pull approach allows users to choose when to accept updates, which contradicts the scenario.

Option B (A ‘push’ approach) is correct, as the policy of not allowing users to choose means the updates are automatically deployed to them, fitting the definition of a push approach.

Option C (Continuous delivery) and Option D (Continuous integration) are development practices, not release deployment strategies. Continuous delivery involves making releases available frequently, but it doesn’t specify whether users must accept them (push) or can choose (pull).

The scenario describes a push approach, making B the correct answer.