Free and Premium ISTQB ISTQB-CTFL Dumps Questions Answers

In a formal review, the roles involved typically include the author, management, facilitator (also known as moderator), review leader, reviewers, and scribe. Each role has specific responsibilities to ensure the effectiveness and efficiency of the review process:

The author creates and refines the work product being reviewed.

Management allocates resources and supports the review process.

The facilitator manages the review meeting, ensuring it proceeds smoothly.

The review leader plans the review and ensures it meets its objectives.

Reviewers examine the work product to identify defects.

The scribe records issues raised during the review meeting​​.

In the context of software testing, the ISTQB Certified Tester Foundation Level (CTFL) v4.0 differentiates between "validation" and "verification" based on their respective focuses in the software development lifecycle. Verification is the process of evaluating a system or component to determine whether the products of a given development phase satisfy the conditions imposed at the start of that phase. In simpler terms, verification is about checking the product against the specified requirements to ensure it was built correctly. Validation, on the other hand, involves evaluating a system or component during or at the end of the development process to determine whether it meets specified requirements for its intended use. This means validation is about ensuring the product fulfills its intended use and meets the needs of the user.

Comprehensive and Detailed In-Depth Explanation:

BDD emphasizes collaboration between developers, testers, and business stakeholders to define system behavior in a readable format (A). It typically uses the Given-When-Then syntax. Unlike unit testing (B), BDD is at a higher level of abstraction. It does not focus solely on non-functional testing (C) and encourages early testing rather than post-development validation (D).

The test pyramid concept suggests that there should be more low-level tests (unit tests) and fewer high-level tests (end-to-end tests).

As we move higher up the pyramid (e.g., from unit tests to integration tests to end-to-end tests), each test covers more production code.

Higher-level tests (like end-to-end) validate larger parts of the application, including multiple units and their interactions.

This aligns with the principle that higher-level tests provide broader coverage but are fewer in number and more expensive to run and maintain.

Statements I, IV and V are valid testing principles according to the ISTQB syllabus. Statement I states that exhaustive testing is in general impossible, because it would require testing all possible inputs, outputs and combinations of states, which is usually impractical or impossible. Statement IV states that testing cannot guarantee that a program is correct, because testing can only show the presence of defects, not their absence. Statement V states that defects cluster together in certain areas of the product, which means that some modules or functions are more likely to contain defects than others. Statements II and III are invalid testing principles. Statement II states that exhaustive testing should be executed for code intended to be reused, which contradicts statement I. Statement III states that testing may guarantee that a program is correct, which contradicts statement IV. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, pages 4-5.

Comprehensive and Detailed In-Depth Explanation:

Test analysis involves identifying the features to be tested and deriving test conditions. It is the phase where testers analyze the test basis (e.g., requirements, specifications) to identify testable aspects of the system. Test design (A) focuses on creating test cases, test implementation (C) involves preparing the test environment, and test execution (D) runs the tests.

Covering all transitions at least once is the highest coverage criterion for state transition based test cases, because it ensures that every possible change of state is tested at least once. This means that all the events that trigger the transitions, as well as the actions and outputs that result from the transitions, are verified. Covering all transitions at least once also implies covering all states at least once, but not vice versa. Therefore, option D is not the highest coverage criterion. Option C is the lowest coverage criterion, because it only tests the initial and final states of the system or component, without checking the intermediate states or transitions. Option A is incorrect, because the coverage criteria for state transition based test cases can be determined and compared based on the number of transitions and states covered. References = CTFL 4.0 Syllabus, Section 4.2.3, page 49-50.

The question is about selecting the correct test values for x based on equivalence partitioning. Equivalence partitioning is a software test design technique that divides the input data of a software unit into partitions of equivalent data from which test cases can be derived. In this case, the given equivalence classes are:

(x \leq -100)

(-100 < x < 100)

(100 \leq x < 1000)

(x \geq 1000)

Option D provides a value from each of these partitions:

For (x \leq -100), it gives -1000.

For (-100 < x < 100), it gives -100 and 100.

For (100 \leq x < 1000), it gives 500.

For (x \geq 1000), it gives 1500.

So, option D covers all four given equivalence classes with appropriate values.

Testware is a term that refers to all artifacts produced during the testing process, such as test plans, test cases, test scripts, test data, test results, defect reports, etc. The following statements about testware are correct:

II) All the testware should be subject to Configuration Management. Configuration management is a process that establishes and maintains consistency among work products throughout their life cycle. Configuration management applies to all testware, as it helps ensure their quality and consistency, track their changes and defects, control their versions and access rights, and link them to other artifacts.

III) The testware at the end of the project should be transferred to the organization responsible for maintenance. Maintenance testing is testing performed on a software product after delivery to correct defects or improve performance or other attributes. Maintenance testing requires testware from previous testing activities or phases, such as test cases, test data, test results, etc. Therefore, the testware at the end of the project should be transferred to the organization responsible for maintenance testing, such as support team or maintenance team. The following statements about testware are incorrect:

I) When closing the test activities, all the testware resources can be uninstalled and released. This statement is incorrect, as some testware resources may still be needed for future testing activities or phases, such as maintenance testing or regression testing. Therefore, when closing the test activities, some testware resources should be archived and stored for future use, while others can be uninstalled and released.

IV) The developers are responsible for the correct installation of the testware. This statement is incorrect, as the testers are responsible for the correct installation of the testware. The testers should ensure that they have access to all necessary testware resources and that they are installed and configured properly before starting the test execution. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, Chapter 6, page 58-61.

Good testing practice dictates that each test level (e.g., unit testing, integration testing, system testing) should have distinct test objectives aligned with the phase of the software development lifecycle it addresses. This ensures that testing is effective and relevant at each stage. According to the ISTQB CTFL Syllabus v4.0, establishing clear test objectives that are consistent with the development phase helps in achieving specific goals and improving the overall quality of the software product​​.

The correct set of data for valid equivalence class partitions should include one value from each equivalence class, and no value from outside the range. Option C satisfies this condition, as it has one value from each of the four equivalence classes (50, 100, 250, 500). Option A has two values from the same equivalence class (100 and 200), option B has values outside the range (0 and 0.99), and option D has two values from the same equivalence class (1000 and 500). Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 35.

Pair reviews are informal and typically involve two people reviewing the work product together, often in an informal setting. Walkthroughs are more formal and aim to educate stakeholders and evaluate the product, serving the dual purpose of improving the product and training participants. Technical reviews have a strong focus on improving the product's quality, often involving technical stakeholders. Inspections are the most formal review type and are aimed primarily at detecting defects.

Debugging is the development activity that finds, analyses and fixes defects. Unlike testing, which aims to identify defects in the software, debugging is the process that developers use to locate and correct the errors found during testing. This involves diagnosing the root causes of these defects and making necessary code changes to resolve them. Debugging is a critical part of the development cycle and ensures that the software functions correctly after defects are fixed.

The following statements about re-testing and regression testing are true:

I) Re-testing should be performed after a defect is fixed. Re-testing is a type of testing that verifies that a defect has been successfully resolved by executing a test case that previously failed due to that defect. Re-testing should be performed after a defect is fixed and delivered to ensure that it does not cause any new failures or side effects.

III) Re-testing and regression testing may be performed at any test level. Re-testing and regression testing are not limited to a specific test level, but can be applied at any level depending on the context and objectives. For example, re-testing and regression testing can be performed at unit level, integration level, system level or acceptance level.

IV) Regression testing may include functional, non-functional and structural testing. Regression testing is a type of testing that verifies that previously tested software still performs correctly after changes. Regression testing may include various types of testing depending on the scope and purpose of the changes. For example, regression testing may include functional testing to check if the software meets its requirements, non-functional testing to check if the software meets its quality attributes, or structural testing to check if the software meets its design or code standards. The following statement about re-testing and regression testing is false:

II) Regression testing should always be performed after a defect is fixed. Regression testing is not always necessary after a defect is fixed, as some defects may have a low impact or low likelihood of affecting other parts of the software. Regression testing should be performed after a defect is fixed only if there is a risk of introducing new defects or causing existing defects due to the changes made to fix the defect. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, Chapter 2, page 19; Chapter 4, page 45.

Comprehensive and Detailed In-Depth Explanation:

Exhaustive testing (testing all input combinations) is practically impossible except in trivial cases (C). Instead, testers focus on risk-based, prioritized, and efficient test techniques. The seven principles of testing in the ISTQB syllabus highlight that exhaustive testing is infeasible, and therefore, techniques such as equivalence partitioning, boundary value analysis, and risk-based testing are used to optimize test coverage.

Static analysis is the process of examining the work products of a software development or testing activity without executing them. Static analysis can be applied to various types of work products, such as requirements, design, code, test cases, etc. However, test plans are not suitable for static analysis, because they are high-level documents that describe the test objectives, scope, strategy, resources, schedule, and risks of a testing project. Test plans are not executable or formalized in a way that static analysis tools can analyze them. Therefore, option A is the correct answer.

The whole team approach, often advocated in Agile methodologies, emphasizes collaboration and collective responsibility among all team members. This approach enhances the relationships within the team and improves overall collaboration, which in turn benefits the project's success. According to the ISTQB CTFL Syllabus v4.0, the whole team approach fosters better communication and cooperation, leading to more effective problem-solving and higher-quality outcomes​​.

Test implementation involves finalizing the test procedures, including the order of execution of test cases based on their dependencies, preconditions, and postconditions. This phase ensures that all necessary test scripts, test data, and test environments are ready for execution. According to the ISTQB CTFL Syllabus v4.0, test implementation is the phase where detailed test procedures are derived and documented, making it a critical step before actual test execution​​.

In the context of agile (iterative-incremental) development models, testing is integrated into the development process and occurs continuously throughout the lifecycle of the project. Agile testing emphasizes adaptability and the need for feedback at various stages of development.

Option C is correct because regression testing is indeed necessary whenever a new increment is added to the existing system. Agile development often involves frequent changes and additions to the codebase, which can potentially introduce new defects into previously tested code. Regression testing ensures that new changes have not adversely affected existing functionality.

Options A, B, and D present misconceptions about agile testing:

A is incorrect because, in agile, all types of testing (unit, integration, system, acceptance) are important and occur throughout the iteration, not just unit and acceptance tests.

B is incorrect because agile methodologies advocate for continuous integration and testing, where development and testing activities overlap and support each other throughout an iteration.

D is incorrect because agile methodologies encourage a wide range of testing types, including both functional and non-functional, as well as exploratory testing, to ensure a comprehensive quality assessment.

Configuration management of testware is a critical aspect of maintaining the integrity and traceability of test assets throughout the testing lifecycle. The main benefit of configuration management is to ensure that all testware items, such as test cases, test scripts, test data, and test results, are systematically identified, version controlled, and tracked for changes in relation to each other.

Option C accurately describes this benefit. By applying configuration management principles to testware, teams can manage changes to test assets efficiently, ensuring that the testware remains consistent, up-to-date, and aligned with the version of the software under test. This control mechanism facilitates the reproducibility of tests, enhances the reliability of testing activities, and supports traceability from requirements through to defects.

Options A, B, and D describe other aspects of test management and testing processes but do not capture the core benefit of configuration management of testware, which is centered on the systematic control and tracking of testware items.

Test exit criteria are the conditions that must be fulfilled before concluding a particular testing phase. These criteria act as a checkpoint to assess whether we have achieved the testing objectives and are done with testing1. Test exit criteria are typically defined in the test plan document, which is one of the outputs of the test planning phase. The test plan document describes the scope, approach, resources, and schedule of the testing activities. It also identifies the test items, the features to be tested, the testing tasks, the risks, and the test deliverables2. According to the ISTQB® Certified Tester Foundation Level Syllabus v4.0, the test plan document should include the following information related to the test exit criteria3:

The criteria for evaluating test completion, such as the percentage of test cases executed, the percentage of test coverage achieved, the number and severity of defects found and fixed, the quality and reliability of the software product, and the stakeholder satisfaction.

The criteria for evaluating test process improvement, such as the adherence to the test strategy, the efficiency and effectiveness of the testing activities, the lessons learned and best practices identified, and the recommendations for future improvements.

Therefore, the test plan document is the most appropriate test document to find the test exit criteria described. The other options, such as test design specification, project plan, and requirements specification, are not directly related to the test exit criteria. The test design specification describes the test cases and test procedures for a specific test level or test type3. The project plan describes the overall objectives, scope, assumptions, risks, and deliverables of the software project4. The requirements specification describes the functional and non-functional requirements of the software product5. None of these documents specify the conditions for ending the testing process or evaluating the testing outcomes. References = ISTQB® Certified Tester Foundation Level Syllabus v4.0, Entry and Exit Criteria in Software Testing | Baeldung on Computer Science, Entry And Exit Criteria In Software Testing - Rishabh Software, Entry and Exit Criteria in Software Testing Life Cycle - STLC [2022 Updated] - Testsigma Blog, ISTQB® releases Certified Tester Foundation Level v4.0 (CTFL).

This scenario is using a walkthrough review type and a perspective-based review technique. In a walkthrough, the author of the document leads the meeting and it typically includes a meeting leader and a scribe, as described. This type of review is informal, focuses on discussion, and often involves scenario-based reading of the document to understand different user perspectives​ (ISTQB Main Web)​.

All testing levels are applicable, independent of which software development life-cycle process (V-model, iterative, incremental) is used. Testing levels are defined based on the scope and objectives of testing, not on the software development model. Component testing, integration testing, system testing and acceptance testing are common testing levels that can be applied to any software development model, as long as they are planned and executed properly. The V-model is a software development model that emphasizes the relationship between each development phase and its corresponding testing phase. Iterative and incremental models are software development models that divide the development process into smaller cycles or iterations, where each iteration produces a working version of the software that can be tested and evaluated. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 18.

The Waterfall model exemplifies a software development model that does not support the principle of early testing. In the Waterfall model, each phase must be completed before the next begins, which delays testing until after the completion of the earlier phases like requirements gathering and design. This can often result in finding defects later in the development cycle, making them more expensive and time-consuming to fix​ (ISTQB not-for-profit association)​​ (ISTQB not-for-profit association)​.

This answer is correct because product risks are risks that affect the quality of the software product, such as defects, failures, or non-compliance with requirements or standards. Project risks are risks that affect the project’s schedule, budget, resources, or scope, such as delays, cost overruns, skill gaps, or scope changes. In this case, [I] and [IV] are product risks, as they relate to the accessibility and security of the software product, which are quality attributes. [II] and [III] are project risks, as they relate to the delivery time and the test automation skills of the test team, which are project factors. References: ISTQB Glossary of Testing Terms v4.0, ISTQB Foundation Level Syllabus v4.0, Section 2.1.1.1

This answer is correct because configuration management is a process of establishing and maintaining consistency of a product’s performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. Configuration management helps ensure that all relevant project documentation and software items are uniquely identified in all their versions and therefore can be unambiguously referenced in test documentation. This supports testing by providing traceability, consistency, and control over the test artifacts and the software under test. References: : ISTQB Glossary of Testing Terms v4.0, : ISTQB Foundation Level Syllabus v4.0, Section 2.2.2.2

An incident is any event that occurs during testing that requires investigation. An incident report is a document that records the details of an incident. The next step the tester should take prior to recording the deviation is to try to recreate the incident before reporting. This can help confirm that the incident is reproducible and not caused by a random or external factor. This can also help gather more information about the incident, such as the steps to reproduce it, the expected and actual results, the severity and priority of the incident, or any screenshots or logs that can illustrate the incident. Trying to identify the code fragment causing the problem is not the next step the tester should take prior to recording the deviation, as this is a debugging activity that is usually performed by developers after receiving the incident report. Sending an email to the developer and not reporting the bug is not the next step the tester should take prior to recording the deviation, as this is an informal and unstructured way of communicating incidents that can lead to confusion, inconsistency or loss of information. Reporting the incident as is without any further action is not the next step the tester should take prior to recording the deviation, as this can result in incomplete or inaccurate incident reports that can hamper the investigation and resolution of incidents. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, Chapter 3, page 32-33.

In Agile teams using the planning poker technique for estimating user stories, it is common practice to have further discussions and rounds of estimation if there is a significant discrepancy in the initial estimates. This helps in reaching a consensus and ensures that all team members understand the complexity and requirements of the user story. According to the ISTQB CTFL syllabus, planning poker involves discussions to clarify differences in estimates, especially when there is a wide range of values selected. By having Memb6 and Memb4, who provided the most pessimistic and optimistic estimates, explain their reasoning, it fosters a deeper understanding and encourages the team to converge towards a more accurate and agreed-upon estimate.

This answer is correct because it follows the logical dependencies and allows executing the test cases in priority order. TC4, TC3, and TC2 are executed first because they have the highest priority. TC6 is executed next because it has a logical dependency on TC2. TC1 is executed next because it has a logical dependency on TC5. Finally, TC5 is executed last because it has the lowest priority. References: ISTQB Certified Tester Foundation Level (CTFL) v4.0 documents

The most important report improvement for the given incident report would be to add information about which web browser was used when the defect was detected. This information is relevant for reproducing and debugging the defect, as different web browsers may have different behaviors or compatibility issues with the web application. The other options are less important or irrelevant for the incident report. The developer who should fix the bug can be assigned by the project manager or the defect tracking system, not by the tester who reports the defect. The time stamp when the incident happened is not very useful, as it does not indicate the cause or the frequency of the defect. The impact analysis is not part of the incident report, but rather of the risk assessment or prioritization process. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 140.

Maintenance testing is testing performed on a software product after delivery to correct defects or improve performance or other attributes. Maintenance testing can be triggered by various situations, such as modifications to a released software or system, migration of the system data to a replacement system, or retirement of the software or system. Maintenance testing is not executed when there is an update to the maintainability requirements during the development phase, as this is not a maintenance situation but rather a change request that should be handled by the development process. Verified References: [A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer], Chapter 2, page 18-19.

Configuration management is a process that establishes and maintains consistency among work products throughout their life cycle. Configuration management affects testing in various ways, such as:

Proper configuration management ensures that testers can uniquely identify the tested item, which can help traceability, reproducibility and accountability.

Proper configuration management ensures that testers have access to consistent versions of software components and testware, which can help reliability, compatibility and efficiency.

Proper configuration management ensures that testers can track changes and defects in software components and testware, which can help verification, validation and reporting.

Proper configuration management ensures that testers can control the configuration of the test environment, which can help stability, security and performance. Configuration management is not a prerequisite for test planning, as test planning can proceed without configuration management, although it may be less effective or accurate. Configuration management is not important for developers only, but for testers as well, as it affects the quality and consistency of the testing process and products. Configuration management has a significant influence on the test project, as it affects various aspects of testing, such as traceability, reproducibility, reliability, compatibility, efficiency, verification, validation, reporting, stability, security and performance. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, Chapter 6, page 60-61.

A test task that usually occurs during test implementation is to make sure the planned test environment is ready to be delivered. The test environment is the hardware and software configuration on which the tests are executed, and it should be as close as possible to the production environment where the software system will operate. The test environment should be planned, prepared, and verified before the test execution, to ensure that the test conditions, the test data, the test tools, and the test interfaces are available and functional. The other options are not test tasks that usually occur during test implementation, but rather test tasks that occur during other test activities, such as:

Find, analyze, and remove the causes of the failures highlighted by the tests: This is a test task that usually occurs during test analysis and design, which is the activity of analyzing the test basis, designing the test cases, and identifying the test data. During this activity, the testers can use techniques such as root cause analysis, defect prevention, or defect analysis, to find, analyze, and remove the causes of the failures highlighted by the previous tests, and to prevent or reduce the occurrence of similar failures in the future tests.

Archive the testware for use in future test projects: This is a test task that usually occurs during test closure, which is the activity of finalizing and reporting the test results, evaluating the test process, and identifying the test improvement actions. During this activity, the testers can archive the testware, which are the test artifacts produced during the testing process, such as the test plan, the test cases, the test data, the test results, the defect reports, etc., for use in future test projects, such as regression testing, maintenance testing, or reuse testing.

Gather the metrics that are used to guide the test project: This is a test task that usually occurs during test monitoring and control, which is the activity of tracking and reviewing the test progress, status, and quality, and taking corrective actions when necessary. During this activity, the testers can gather the metrics, which are the measurements of the testing process, such as the test coverage, the defect density, the test effort, the test duration, etc., that are used to guide the test project, such as planning, estimating, scheduling, reporting, or improving the testing process. References: ISTQB Certified Tester Foundation Level (CTFL) v4.0 sources and documents:

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.1, Test Planning1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.2, Test Monitoring and Control1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.3, Test Analysis and Design1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.4, Test Implementation1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.5, Test Execution1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.6, Test Closure1

ISTQB® Glossary of Testing Terms v4.0, Test Environment, Test Condition, Test Data, Test Tool, Test Interface, Failure, Root Cause Analysis, Defect Prevention, Defect Analysis, Testware, Regression Testing, Maintenance Testing, Reuse Testing, Test Coverage, Defect Density, Test Effort, Test Duration2

A key characteristic of informal reviews is low cost. Informal reviews are a type of review that does not follow a formal process or have any formal documentation. Informal reviews are usually performed by individuals or small groups of peers or colleagues who have some knowledge or interest in the product under review. Informal reviews can be done at any time and for any purpose, such as checking for errors, clarifying doubts, sharing ideas, etc. Informal reviews have low cost, as they do not require much time, effort, or resources to conduct. The other options are not key characteristics of informal reviews. Kick-off meeting is a characteristic of formal reviews, such as inspections or walkthroughs. Kick-off meeting is a meeting that is held before the review process starts, where the roles and responsibilities of the participants are defined, the objectives and scope of the review are agreed, and the logistics and schedule of the review are planned. Individual preparation is a characteristic of formal reviews, such as inspections or walkthroughs. Individual preparation is an activity that is performed by the reviewers before the review meeting, where they examine the product under review and identify any issues or questions that need to be discussed or resolved during the review meeting. Metrics analysis is a characteristic of formal reviews, such as inspections or walkthroughs. Metrics analysis is an activity that is performed after the review process is completed, where the data and results of the review are collected and analyzed to measure the effectiveness and efficiency of the review, as well as to identify any improvement actions or lessons learned for future reviews. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 9.

According to the ISTQB Certified Tester Foundation Level (CTFL) v4.0, the life cycle of a defect typically follows a sequence from its discovery to its closure. In the provided figure, it starts with S0 (New), moves to S1 (Assigned), then to S2 (Resolved), followed by S3 (Verified). If the defect is not fixed, it can be Re-opened (S5) and goes back for verification (S3). Once verified, it is Closed (S4). References: ISTQB Certified Tester Foundation Level (CTFL) v4.0 Syllabus, Section 1.4.3, Page 17.

According to the decision table in the image, a Preferred Guest Card holder with a Silver room is eligible for an upgrade to Gold Luxury (YES), while a non-Preferred Guest Card holder, regardless of room type, is not eligible for any upgrade (NO). Therefore, Customer A (a Preferred Guest Card holder with a Silver room) would be offered an upgrade to Gold Luxury, and Customer B (a non-Preferred Guest Card holder with a Platinum room) would not be offered any upgrade. References = The answer is derived directly from the decision table provided in the image; specific ISTQB Certified Tester Foundation Level (CTFL) v4.0 documents are not referenced.

This answer is correct because identifying potential anomalies in the work product under review is one of the tasks the Author is responsible for, as part of a typical formal review. The Author is the person who creates the work product to be reviewed, such as a requirement specification, a design document, or a test case. The Author’s tasks include preparing the work product for the review, identifying potential anomalies in the work product, and fixing the anomalies found in the work product after the review. References: ISTQB Glossary of Testing Terms v4.0, ISTQB Foundation Level Syllabus v4.0, Section 2.4.2.1

In a planning poker session, if there is a significant difference in the estimations, it indicates that there may be misunderstandings or different perspectives on the complexity of the user story. According to the agile principles, the team should discuss these differences to reach a common understanding. The goal is to ensure that all team members have a shared understanding of the user story's scope and complexity before finalizing the estimate​​.

A defect report is a document that records the details of a defect found during testing. A defect report typically contains the following items:

Identifier: A unique identifier for the defect report

Summary: A concise summary of the defect

Description: A detailed description of the defect, including the steps to reproduce it, the expected and actual results, and any relevant screenshots or logs

Severity: The degree of impact that the defect has on the system

Priority: The level of urgency for resolving the defect

Status: The current state of the defect, such as new, open, resolved, closed, etc.

Resolution: The action taken to resolve the defect, such as fix, workaround, reject, etc. Out of these items, the one that is not needed to specify in a defect report is how to fix the defect. How to fix the defect is a technical solution that is usually determined by the developer who is assigned to resolve the defect. How to fix the defect is not part of the defect report, but rather part of the code change or patch that is delivered to fix the defect. The other items are needed to specify in a defect report, as they provide essential information for identifying, tracking and resolving defects. Verified References: [A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer], Chapter 3, page 32-33.

Comprehensive and Detailed In-Depth Explanation:

Boundary Value Analysis (BVA) focuses on test cases at the edges of partitions because defects often occur at boundaries. The temperature ranges are:

≤7 (Too cold → W)

[8-21] (Standstill → X)

[22-29] (Ideal → Y)

≥30 (Too hot → Z)

A two-point BVA means testing both the lower and upper boundary values of each partition.

The correct selection {7,8,21,22,29,30} includes:

7 → Boundary of Too Cold (W)

8 → Lower boundary of Standstill (X)

21 → Upper boundary of Standstill (X)

22 → Lower boundary of Ideal (Y)

29 → Upper boundary of Ideal (Y)

30 → Lower boundary of Too Hot (Z)

This ensures maximum boundary coverage.

The critical information missing from the defect report is a detailed description of the defect to enable reproduction. A clear and concise description of the steps taken to reproduce the defect is essential for developers to understand the context and to be able to replicate the issue in their environment. Without this information, it can be challenging to diagnose and fix the defect. The ISTQB CTFL syllabus emphasizes the importance of providing all necessary details in a defect report to facilitate effective communication and resolution.

In a formal review process, the recorder's role is typically responsible for documenting the findings of the review team, including action items, decisions, and recommendations. This ensures that there is an accurate record of what was discussed and agreed upon, facilitating follow-up and continuous improvement. Therefore, statement C is correct as per the ISTQB CTFL syllabus​​.

Statement Testing is a type of white-box testing technique where the test cases are designed based on the implementation of the software, specifically aiming to execute every statement in the code at least once. This falls under the category of structure-based testing (also known as white-box testing), where the internal structure of the system is used to design test cases. Therefore, option D is correct​​.

The key difference between the mindsets for test activities and development activities lies in the objectives: a tester is primarily concerned with finding defects to ensure product quality, while a developer focuses on designing and building solutions. This distinct focus helps ensure thorough quality checks and balances within the software development life cycle​ (ISTQB not-for-profit association)​.

Matching the main review process activities with the specific review activities, we see that planning includes estimating effort and timeframe (2) and selecting people to participate (4). Initiating a review involves distributing work products and other material (5). Issue communication and analysis includes evaluating the review findings (6). Fixing and reporting would entail creating defect reports (1) and recording the updated status of defects (3).

Static testing involves reviewing and inspecting the code, requirements, or design documents without executing the code. It can prevent defects, is effective early in the software development life cycle, and can help eliminate defects in user stories.

Option 1: "It can prevent defects by manual examination of the functional specification" - This is a value of static testing.

Option 2: "It is effective since it can be performed very early in the software development life cycle" - This is a value of static testing.

Option 3: "It can detect the failures in the running application" - This is a v​ (ISTQB not-for-profit association)​namic testing, not static testing.

Option 4: "It can help eliminate defects in user stories" - This is a value of static testing.

Option 5: "It can verify externally visible behaviors" - This is a value of dynamic testing, not static testing.

Therefore, the correct set of statements representing values only for static testing is 1, 2, 4, which corresponds to answer C【6†source】.

When working on a project with incomplete requirements and under pressure to deploy, exploratory testing is particularly suitable. This type of testing allows testers to use their expertise and intuition to explore the system's functionality and identify defects without needing detailed specifications. Exploratory testing is flexible and can quickly adapt to changes and gaps in the requirements​​.

Problems in defining the right requirements is not a product risk, but rather a project risk. A product risk is a risk that affects the quality or performance of the software product itself, such as poor usability, failure-prone functionality, security vulnerabilities, compatibility issues, etc. A project risk is a risk that affects the management or delivery of the software project itself, such as unrealistic schedule, insufficient resources, unclear scope, changing requirements, etc. The other options are examples of product risks, as they relate to the software product’s characteristics or features. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 12.

The features of the test object to be tested and those excluded from the testing represent information that is usually included in a test plan and, in the given test plan, it is more likely to be specified within “Test Scope” rather than in the other two sections mentioned. The test scope defines the boundaries and limitations of the testing activities, such as the test items, the features to be tested, the features not to be tested, the test objectives, the test environment, the test resources, the test assumptions, the test risks, etc. The test scope helps to establish a common understanding of what is included and excluded from the testing, and to avoid ambiguity, confusion, or misunderstanding among the stakeholders. The other two sections, “Testing Communication” and “Stakeholders”, are also important parts of a test plan, but they do not directly address the features of the test object. The testing communication describes the methods, frequency, and responsibilities for the communication and reporting of the testing progress, status, issues, and results. The stakeholders identify the roles and responsibilities of the people involved in or affected by the testing activities, such as the test manager, the test team, the project manager, the developers, the customers, the users, etc. References: ISTQB Certified Tester Foundation Level (CTFL) v4.0 sources and documents:

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.1, Test Planning1

ISTQB® Glossary of Testing Terms v4.0, Test Plan, Test Scope2

A successful review process involves all participants being trained in the review type and understanding its objectives. This ensures that everyone can contribute effectively and understand what is expected from the review. Proper training helps to identify defects accurately and facilitates constructive feedback, leading to a more efficient and effective review process. Hence, statement C is correct according to the ISTQB CTFL syllabus​​.

Involving testers only during the testing phase is incorrect as per the ISTQB CTFL syllabus. Effective involvement of testers is crucial throughout the entire software development lifecycle (SDLC). This includes early stages such as requirement analysis and design, which allows testers to understand the design decisions and detect defects early. Early involvement helps in better understanding the project and ensures that quality is built into the product from the beginning. Furthermore, the ISTQB syllabus emphasizes the importance of testers contributing to all activities in the SDLC, including design discussions, to enhance defect detection and prevention.

 The V-model is a software development life cycle model that defines four test levels that correspond to four development phases: component (unit) testing with component design, integration testing with architectural design, system testing with system requirements, and acceptance testing with user requirements. The V-model emphasizes the importance of verifying and validating each phase of development with a corresponding level of testing, and ensuring that the test objectives, test basis, and test artifacts are aligned and consistent across the test levels. Therefore, an organization that wants to follow the V-model cannot do away with integration testing, as it would break the symmetry and completeness of the V-model, and compromise the quality and reliability of the software or system under test. Integration testing is a test level that aims to test the interactions and interfaces between components or subsystems, and to detect any defects or inconsistencies that may arise from the integration of different parts of the software or system. Integration testing is essential for ensuring the functionality, performance, and compatibility of the software or system as a whole, and for identifying and resolving any integration issues early in the development process. Skipping integration testing would increase the risk of finding serious defects later in the test process, or worse, in the production environment, which would be more costly and difficult to fix, and could damage the reputation and credibility of the organization. Therefore, the correct answer is D.

The other options are incorrect because:

A. It is not allowed as organizations can decide on the test levels to do depending on the context of the system under test. While it is true that the choice and scope of test levels may vary depending on the context of the system under test, such as the size, complexity, criticality, and risk level of the system, the organization cannot simply ignore or skip a test level that is defined and required by the chosen software development life cycle model. The organization must follow the principles and guidelines of the software development life cycle model, and ensure that the test levels are consistent and coherent with the development phases. If the organization wants to have more flexibility and adaptability in choosing the test levels, it should consider using a different software development life cycle model, such as an agile or iterative model, that allows for more dynamic and incremental testing approaches.

B. It is not allowed because integration testing is not an important test level and can be dispensed with. This statement is false and misleading, as integration testing is a very important test level that cannot be dispensed with. Integration testing is vital for testing the interactions and interfaces between components or subsystems, and for ensuring the functionality, performance, and compatibility of the software or system as a whole. Integration testing can reveal defects or inconsistencies that may not be detected by component (unit) testing alone, such as interface errors, data flow errors, integration logic errors, or performance degradation. Integration testing can also help to verify and validate the architectural design and the integration strategy of the software or system, and to ensure that the software or system meets the specified and expected quality attributes, such as reliability, usability, security, and maintainability. Integration testing can also provide feedback and confidence to the developers and stakeholders about the progress and quality of the software or system development. Therefore, integration testing is a crucial and indispensable test level that should not be skipped or omitted.

C. It is not allowed because integration testing is a very important test level and ignoring it means definite poor product quality. This statement is partially true, as integration testing is a very important test level that should not be ignored, and skipping it could result in poor product quality. However, this statement is too strong and absolute, as it implies that integration testing is the only factor that determines the product quality, and that ignoring it would guarantee a poor product quality. This is not necessarily the case, as there may be other factors that affect the product quality, such as the quality of the requirements, design, code, and other test levels, the effectiveness and efficiency of the test techniques and tools, the competence and experience of the developers and testers, the availability and adequacy of the resources and environment, the management and communication of the project, and the expectations and satisfaction of the customers and users. Therefore, while integration testing is a very important test level that should not be skipped, it is not the only test level that matters, and skipping it does not necessarily mean definite poor product quality, but rather a higher risk and likelihood of poor product quality.

References = ISTQB Certified Tester Foundation Level Syllabus, Version 4.0, 2018, Section 2.3, pages 16-18; ISTQB Glossary of Testing Terms, Version 4.0, 2018, pages 38-39; ISTQB CTFL 4.0 - Sample Exam - Answers, Version 1.1, 2023, Question 104, page 36.

Comprehensive and Detailed In-Depth Explanation:

Test execution involves running test cases and documenting results. Test logs (A) provide evidence of executed tests, failures, and actual outcomes. Automated test scripts (B) are part of test implementation, test plans (C) belong to test planning, and test conditions (D) are identified during test analysis.

A correct reason to apply test automation is when there are a lot of repetitive testing tasks. Test automation is the use of software tools or scripts to perform or support testing activities, such as test case execution, test result comparison, test data generation, etc. Test automation can be beneficial when there are a lot of repetitive testing tasks that need to be performed frequently or consistently, such as regression testing, performance testing, load testing, etc. Test automation can help to save time and effort, increase reliability and accuracy, and improve coverage and efficiency of testing. The other options are not correct reasons to apply test automation. When a new test automation tool is launched is not a reason to apply test automation, but rather a factor for choosing a test automation tool. When it is easy to automate is not a reason to apply test automation, but rather a factor for evaluating the feasibility of test automation. When it is cheap to buy test automation tools is not a reason to apply test automation, but rather a factor for estimating the cost and benefit of test automation. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 10.

The principle of early testing is applicable to all recognized software development models, including sequential, iterative, and incremental models. Starting test activities early in the lifecycle helps in identifying and addressing defects as soon as possible, which can save time and costs by preventing defects from propagating to later stages of development. This proactive approach enhances the overall quality and efficiency of the software development process. Reference: ISTQB CTFL Syllabus V4.0, Section 1.3

Comprehensive and Detailed In-Depth Explanation:

A test progress report provides an overview of testing activities, metrics, and identified risks. It focuses on tracking testing progress rather than evaluating overall product quality (B), which is typically included in a test summary report after testing is completed.

(A) is correct because obstacles (challenges) are reported to ensure test execution stays on track.

(C) is correct as test metrics help stakeholders track execution progress.

(D) is correct because new or changed risks impact test focus and priorities.

A test progress report tracks execution and informs stakeholders about ongoing testing activities.

To achieve 100% statement coverage, we need to design test cases that ensure every statement in the given pseudo-code is executed at least once. Analyzing the pseudo-code, we notice that there are conditions based on two variables: Gender and Age. To cover all statements, we need to consider the paths that lead to each assignment of the Shoe Size variable.

Gender = Boy, Age <= 3 (Shoe Size assignment is not reached, but the condition is evaluated)

Gender = Boy, Age > 3 AND Age < 5 (Shoe Size = 1)

Gender = Boy, Age >= 5 AND Age < 7 (Shoe Size = 2)

Gender != Boy, Age <= 3 (Again, Shoe Size assignment is not reached, but the condition is evaluated)

Gender != Boy, Age > 3 AND Age < 5 (Shoe Size = 0)

Gender != Boy, Age >= 5 AND Age < 7 (Shoe Size = 1)

However, upon closer inspection, we see that tests 1 and 4 do not contribute to statement coverage as they do not lead to a Shoe Size assignment. Therefore, we only need 4 test cases to achieve 100% statement coverage, making option B the correct answer.

Boundary Value Analysis (BVA) is a software testing technique in which tests are designed to include values at the boundaries. The concept is to focus on the boundaries since errors tend to occur at the edges of input ranges rather than in the middle.

Given the problem statement:

Up to $100.00 = 2%

$100.01 to $500.00 = 4%

$500.01 to $1,000.00 = 5%

Above $1,000.00 = 7%

Two-point boundary value analysis means testing the two boundaries of each range.

For each range:

The boundaries for "Up to $100.00" would be $100.00 and $100.01.

The boundaries for "$100.01 to $500.00" would be $100.00 and $500.00.

The boundaries for "$500.01 to $1,000.00" would be $500.00 and $1,000.00.

The boundaries for "Above $1,000.00" would be $1,000.00 and $1,000.01.

Now, let's examine the options:

A. $5.00, $100.00, $499.99, $1,000.00, $1,000.01

Missing $100.01 and $500.01.

B. $100.00, $100.01, $100.02, $500.00, $999.99

Covers $100.00, $100.01, $500.00, $1000.00, and $1000.01.

C. $100.00, $500.00, $1,000.00, $1,000.01

Missing $100.01 and $500.01.

D. $5.00, $100.00, $500.00, $1,000.01

Missing $100.01 and $500.01.

Given the options, B provides the highest boundary coverage​ (ISTQB not-for-profit association)​​ (Udemy)​.

Selecting the right test technique is crucial because different techniques are suited to different types of testing and can significantly increase the effectiveness of the testing process by creating tests that are more likely to find defects. While reducing the number of tests (A) and defining the number of regression cycles (D) are considerations in the testing process, they are not the primary reasons for selecting a test technique. The assertion that the only way to test a software application is by using well-proven test techniques (B) is too restrictive and does not acknowledge the adaptability required in testing to suit different contexts and objectives. Therefore, option C is the most comprehensive reason, as it focuses on the effectiveness and efficiency of testing, leading to the creation of high-quality tests that have a higher chance of finding bugs.

Comprehensive and Detailed In-Depth Explanation:

Independent testers provide a fresh perspective and are more likely to identify failures that developers might overlook due to their familiarity with the software (C). Independent testing helps avoid cognitive biases, improves defect detection, and enhances the overall quality assurance process. While A and D touch on related concepts, they do not directly define the benefit as well as C does. Option B highlights a potential challenge rather than a benefit.

Non-functional testing includes testing of both technical and non-technical quality characteristics. Non-functional testing is the process of testing the quality attributes of a system, such as performance, usability, security, reliability, etc. Non-functional testing can be applied at any test level and can use both black-box and white-box test techniques. Non-functional testing can cover both technical aspects, such as response time, throughput, resource consumption, etc., and non-technical aspects, such as user satisfaction, accessibility, compliance, etc. Therefore, option B is the correct answer.

Product risk involves the potential issues that can affect the quality and functionality of the software product, such as defects, performance problems, and usability issues. Project risk, on the other hand, relates to the risks that can impact the project's schedule, budget, and resources, such as delays, cost overruns, and resource constraints. Understanding both types of risks is crucial for managing and mitigating potential problems in software projects.

Debugging the software to find the reason for defects is not a common objective of testing, but rather a task of development or maintenance. Debugging is a process of locating and fixing errors in the software code, while testing is a process of finding and reporting defects in the software behavior or quality. Testing does not aim to fix defects, but rather to provide information on their existence and impact. The other options are common objectives of testing. Finding defects in the software is one of the main objectives of testing, as it helps to improve the quality and reliability of the software. Preventing defects is another objective of testing, as it helps to avoid rework and reduce costs and risks. Providing information on the status of the system is another objective of testing, as it helps to support decision making and risk management. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 3.

The statement that refers to good testing practice to be applied regardless of the chosen software development model is option D, which says that involvement of testers in work product reviews should occur as early as possible to take advantage of the early testing principle. Work product reviews are static testing techniques, in which the work products of the software development process, such as the requirements, the design, the code, the test cases, etc., are examined by one or more reviewers, with or without the author, to identify defects, violations, or improvements. Involvement of testers in work product reviews can provide various benefits for the testing process, such as improving the test quality, the test efficiency, and the test communication. The early testing principle states that testing activities should start as early as possible in the software development lifecycle, and should be performed iteratively and continuously throughout the lifecycle. Applying the early testing principle can help to prevent, detect, and remove defects at an early stage, when they are easier, cheaper, and faster to fix, as well as to reduce the risk, the cost, and the time of the testing process. The other options are not good testing practices to be applied regardless of the chosen software development model, but rather specific testing practices that may or may not be applicable or beneficial for testing, depending on the context and the objectives of the testing activities, such as:

Tests should be written in executable format before the code is written and should act as executable specifications that drive coding: This is a specific testing practice that is associated with test-driven development, which is an approach to software development and testing, in which the developers write automated unit tests before writing the source code, and then refactor the code until the tests pass. Test-driven development can help to improve the quality, the design, and the maintainability of the code, as well as to provide fast feedback and guidance for the developers. However, test-driven development is not a good testing practice to be applied regardless of the chosen software development model, as it may not be feasible, suitable, or effective for testing in some contexts or situations, such as when the requirements are unclear, unstable, or complex, when the test automation tools or skills are not available or adequate, when the testing objectives or levels are not aligned with the unit testing, etc.

Test levels should be defined such that the exit criteria of one level are part of the entry criteria for the next level: This is a specific testing practice that is associated with sequential software development models, such as the waterfall model, the V-model, or the W-model, in which the software development and testing activities are performed in a linear and sequential order, with well-defined phases, deliverables, and dependencies. Test levels are the stages of testing that correspond to the levels of integration of the software system, such as component testing, integration testing, system testing, and acceptance testing. Test levels should have clear and measurable entry criteria and exit criteria, which are the conditions that must be met before starting or finishing a test level. In sequential software development models, the exit criteria of one test level are usually part of the entry criteria for the next test level, to ensure that the software system is ready and stable for the next level of testing. However, this is not a good testing practice to be applied regardless of the chosen software development model, as it may not be relevant, flexible, or efficient for testing in some contexts or situations, such as when the software development and testing activities are performed in an iterative and incremental order, with frequent changes, feedback, and adaptations, as in agile software development models, such as Scrum, Kanban, or XP, when the test levels are not clearly defined or distinguished, or when the test levels are performed in parallel or concurrently, etc.

Test objectives should be the same for all test levels, although the number of tests designed at various levels can vary significantly: This is a specific testing practice that is associated with uniform software development models, such as the spiral model, the incremental model, or the prototyping model, in which the software development and testing activities are performed in a cyclical and repetitive manner, with similar phases, deliverables, and processes. Test objectives are the goals or the purposes of testing, which can vary depending on the test level, the test type, the test technique, the test environment, the test stakeholder, etc. Test objectives can be defined in terms of the test basis, the test coverage, the test quality, the test risk, the test cost, the test time, etc. Test objectives should be specific, measurable, achievable, relevant, and time-bound, and they should be aligned with the project objectives and the quality characteristics. In uniform software development models, the test objectives may be the same for all test levels, as the testing process is repeated for each cycle or iteration, with similar focus, scope, and perspective of testing. However, this is not a good testing practice to be applied regardless of the chosen software development model, as it may not be appropriate, realistic, or effective for testing in some contexts or situations, such as when the software development and testing activities are performed in a hierarchical and modular manner, with different phases, deliverables, and dependencies, as in sequential software development models, such as the waterfall model, the V-model, or the W-model, when the test objectives vary according to the test levels, such as component testing, integration testing, system testing, and acceptance testing, or when the test objectives change according to the feedback, the learning, or the adaptation of the testing process, as in agile software development models, such as Scrum, Kanban, or XP, etc. References: ISTQB Certified Tester Foundation Level (CTFL) v4.0 sources and documents:

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 1.1.1, Testing and the Software Development Lifecycle1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 1.2.1, Testing Principles1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 1.2.2, Testing Policies, Strategies, and Test Approaches1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 1.3.1, Testing in Software Development Lifecycles1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.1, Test Planning1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.2, Test Monitoring and Control1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.3, Test Analysis and Design1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.4, Test Implementation1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.5, Test Execution1

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 2.1.6, Test Closure1

ISTQB® Glossary of Testing Terms v4.0, Work Product Review, Static Testing, Early Testing, Test-driven Development, Test Level, Entry Criterion, Exit Criterion, Test Objective, Test Basis, Test Coverage, Test Quality, Test Risk, Test Cost, Test Time2

A static analysis tool is a tool that analyzes a given program’s source code or executable code without executing it. A static analysis tool can perform various types of analysis on a program’s code, such as syntax checking, data flow analysis, control flow analysis, complexity measurement, coding standards compliance checking, etc. Control flow analysis is a type of analysis that examines how a program’s statements are executed in different paths or branches. One of the most likely outcomes of control flow analysis is identification of unreachable code, which is code that can never be executed due to logical errors or design flaws. Unreachable code can reduce readability and maintainability of the code, as well as increase complexity and size. The other options are not outcomes of control flow analysis, but rather outcomes of other types of analysis. Report on adherence to coding standards is an outcome of coding standards compliance checking. Number of comment lines and number of source code lines are outcomes of complexity measurement. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 8.

Applicable acceptance test cases for the given user story should focus on the specific requirement of deleting an individual item from the shopping list and ensuring that it is removed in less than 1 second. Therefore, the valid test cases are: i. Click on my online shopping list, select the unwanted item, delete the unwanted item, the unwanted item is deleted from the shopping list in less than 1 second. iii. Tab to the online shopping list and press enter, select the unwanted item, delete the unwanted item, the unwanted item is deleted from the shopping list in less than 1 second.

Comprehensive and Detailed In-Depth Explanation:

Exploratory testing is an unscripted approach where testers actively design and execute tests based on their intuition, experience, and knowledge of the system. A test charter (A) provides a guideline on what areas to explore, defining test objectives but leaving room for dynamic adaptation.

(B), (C), and (D) contradict exploratory testing principles, which focus on freedom rather than rigid documentation.

Exploratory testing is especially useful in agile environments, usability testing, and uncovering unexpected defects.

A technical review is a type of formal review that involves a team of technical experts who evaluate a software product against a set of predefined quality criteria. A technical review is suitable for ensuring high quality and technical correctness of complex or critical software components, such as algorithms, architectures or designs. A technical review is not a walkthrough, which is an informal review led by the author of the work product. A technical review is not an informal review, which is a review that does not follow a defined process and has no formal entry or exit criteria. A technical review is not a management review, which is a type of formal review that focuses on business aspects and project progress. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, Chapter 3, page 29-30.

To determine the optimal test execution schedule that minimizes the number of configuration switches and respects the dependencies, we start with the initial configuration, CONF1.

TC4: It has no dependencies and runs on CONF1 (initial configuration).

TC3: Depends on TC4 and runs on CONF1. Since TC4 is already executed, we can proceed with TC3.

TC2: Depends on TC4 and runs on CONF2. We switch to CONF2 after TC3.

TC1: No dependencies and runs on CONF2. Since we are already in CONF2, we can execute TC1 next.

TC5: Depends on TC1 and runs on CONF2. Since TC1 is already executed, we can proceed with TC5 without additional configuration switches.

By following this sequence (TC4, TC3, TC2, TC1, TC5), we respect the dependencies and minimize the number of configuration switches

Comprehensive and Detailed In-Depth Explanation:

The primary objectives of testing, as outlined in the ISTQB CTFL v4.0 syllabus, include verifying whether specified requirements are met (A), detecting failures and defects (B), and validating that the test object functions as expected (D). However, "finding errors" (C) is not a direct objective. Errors result from human mistakes, but testing primarily identifies defects, which are flaws in the system that cause failures. Testing aims to reveal defects rather than directly identify errors in the code.

Comprehensive and Detailed In-Depth Explanation:

Acceptance criteria 8 states that the system should charge the user on the first business day of the following month. However, the test cycle only verified monthly payments for over a year, without confirming whether payments were processed specifically on the first business day.

(B) is incorrect because the test validated monthly and annual payment options.

(C) is incorrect because not all criteria were fully validated.

(D) is incorrect because OTP verification (6) was tested as part of registration.

Ensuring timely execution of payments (Criteria 8) requires additional validation.

Checklist-based testing is a technique where testers use pre-determined checklists to ensure that important aspects of a work product are evaluated. Over time, these checklists should be reviewed and updated periodically to maintain their effectiveness in detecting defects. As systems evolve, outdated checklists may miss new types of defects, thus diminishing their usefulness. Therefore, statement D is true according to the ISTQB CTFL syllabus​​.

In an Agile project, a tester's responsibilities include understanding, implementing, and updating the test strategy (i), actively collaborating with developers and business stakeholders to clarify requirements, especially in terms of testability, consistency, and completeness (iv), and participating proactively in team retrospective meetings, suggesting and implementing improvements (v). These activities ensure that testing is integrated into the development process, promoting continuous feedback and improvement. The ISTQB CTFL syllabus underlines the collaborative nature of Agile testing and the tester's role in contributing to the team's overall quality goals.

Finding all defects in a product and ensuring it is defect-free is not a valid objective of testing. Testing aims to find as many defects as possible, build confidence in the quality of the product, and evaluate work products. However, it is unrealistic to expect testing to find all defects, and declaring a product completely defect-free is impractical.

The ISTQB fundamental test process consists of five main phases, as described in the ISTQB Foundation Level Syllabus, Version 4.0, 2018, Section 2.2, page 15:

Test planning and control: This phase involves defining the test objectives, scope, strategy, resources, schedule, risks, and metrics, as well as monitoring and controlling the test activities and results throughout the test process.

Test analysis and design: This phase involves analyzing the test basis (such as requirements, specifications, or user stories) to identify test conditions (such as features, functions, or scenarios) that need to be tested, and designing test cases and test procedures (such as inputs, expected outcomes, and execution steps) to cover the test conditions. This phase also involves evaluating the testability of the test basis and the test items (such as software or system components), and selecting and implementing test techniques (such as equivalence partitioning, boundary value analysis, or state transition testing) to achieve the test objectives and optimize the test coverage and efficiency.

Test implementation and execution: This phase involves preparing the test environment (such as hardware, software, data, or tools) and testware (such as test cases, test procedures, test data, or test scripts) for test execution, and executing the test procedures or scripts according to the test plan and schedule. This phase also involves logging the outcome of test execution, comparing the actual results with the expected results, and reporting any discrepancies as incidents (such as defects, errors, or failures).

Evaluating exit criteria and reporting: This phase involves checking if the planned test activities have been completed and the exit criteria (such as quality, coverage, or risk levels) have been met, and reporting the test results and outcomes to the stakeholders. This phase also involves making recommendations for the release or acceptance decision based on the test results and outcomes, and identifying any residual risks (such as known defects or untested areas) that need to be addressed or mitigated.

Test closure activities: This phase involves finalizing and archiving the testware and test environment for future reuse, and evaluating the test process and the test project against the test objectives and the test plan. This phase also involves identifying any lessons learned and best practices, and communicating the findings and suggestions for improvement to the relevant parties.

References = ISTQB Certified Tester Foundation Level Syllabus, Version 4.0, 2018, Section 2.2, page 15; ISTQB Glossary of Testing Terms, Version 4.0, 2018, pages 37-38; ISTQB CTFL 4.0 - Sample Exam - Answers, Version 1.1, 2023, Question 88, page 32.

Testing can contribute to higher quality by helping to measure the quality of software. Quality is defined as the degree to which a component or system satisfies specified requirements and customer or user needs and expectations. Testing is a process of evaluating a component or system by applying inputs and observing outputs, and comparing them with expected results. Testing can help to measure the quality of software by providing information on its functionality, performance, usability, security, reliability, etc. Testing can also help to identify and report defects in software, which can lead to improvement actions and quality assurance activities. The other options are not accurate descriptions of how testing can contribute to higher quality. Testing does not ensure that remaining defects are documented, but rather that detected defects are reported. Testing does not remove errors in software, but rather finds defects in software behavior or quality. Testing does not eliminate the risk with software, but rather assesses and manages the risk with software. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 3.

Test-Driven Development (TDD) emphasizes writing tests before code and includes refactoring as a key practice to improve both the tests and the code. This ensures that the codebase remains clean and maintainable. The ISTQB CTFL Syllabus v4.0 discusses TDD as a practice that includes writing tests first, coding to satisfy those tests, and then refactoring the code to improve its structure and readability while keeping the tests intact​​.

This answer is correct because the whole-team approach is a way of working in agile projects where all team members share the responsibility for the quality of the product, and collaborate on delivering value to the customer. The whole-team approach involves testers, developers, business analysts, product owners, and other stakeholders in planning, designing, developing, testing, and delivering the product. The whole-team approach fosters communication, feedback, learning, and continuous improvement within the team. References: ISTQB Glossary of Testing Terms v4.0, ISTQB Foundation Level Syllabus v4.0, Section 3.1.1.1

Component testing (also known as unit testing or module testing) is a level of testing that focuses on verifying the functionality and quality of individual software components (such as modules, classes, functions, methods, etc.). Component testing mainly tests interfaces and interaction between components, as well as internal logic and data structures of the components. Component testing may be applied using a test-first approach (such as test-driven development or behavior-driven development), where tests are written before the code is implemented. Component testing does not identify defects in modules and classes, as this is a result of component testing, not an objective. Simulators and stubs may be required for component testing, as they can simulate or replace missing or incomplete components or external systems that are needed for testing. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 19.

A new navigation system compared with a previous system is the most suitable application for testing by use cases, because it involves a high level of interaction between the user and the system, and the expected behavior and outcomes of the system are based on the user’s needs and goals. Use cases can help to specify the functional requirements of the new navigation system, such as the ability to enter a destination, select a route, follow the directions, receive alerts, etc. Use cases can also help to compare the accuracy and usability of the new system with the previous system, by defining the success and failure scenarios, the preconditions and postconditions, and the alternative flows of each use case. Use cases can also help to design and execute test cases that cover the main and exceptional paths of each use case, and to verify the satisfaction of the user’s expectations.

The other options are not the most suitable applications for testing by use cases, because they do not involve a high level of interaction between the user and the system, or the expected behavior and outcomes of the system are not based on the user’s needs and goals. A billing system used to calculate monthly charge based on a large number of subscriber parameters is more suitable for testing by data-driven testing, which is a technique for testing the functionality and performance of a system or component by using a large set of input and output data. The ability of an antivirus package to detect and quarantine a new threat is more suitable for testing by exploratory testing, which is a technique for testing the functionality and security of a system or component by using an informal and flexible approach, based on the tester’s experience and intuition. The suitability and performance of a multimedia (audio video based) system to a new operating system is more suitable for testing by compatibility testing, which is a technique for testing the functionality and performance of a system or component by using different hardware, software, or network environments. References = CTFL 4.0 Syllabus, Section 3.1.1, page 28-29; Section 4.1.1, page 44-45; Section 4.2.1, page 47-48.

Analyzing and removing the cause of failures is not an objective of testing, but rather a task of development or maintenance. A failure is an event or behavior that deviates from the expected or specified result of a system under test. A failure is caused by an error (also known as a mistake or a fault) in the software code, design, or specification. Analyzing and removing the cause of failures is a process of locating and fixing errors in the software code, design, or specification, which is also known as debugging or defect resolution. Analyzing and removing the cause of failures does not aim to find or report defects, but rather to correct or prevent them. The other options are objectives of testing. Finding defects is one of the main objectives of testing, as it helps to improve the quality and reliability of the software product. Providing information for decision-making is another objective of testing, as it helps to support decision making and risk management. Gaining confidence about the level of quality of the software is another objective of testing, as it helps to assure that the software product meets its requirements and customer or user needs and expectations. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 3.

This answer is correct because a typical objective of testing is to ensure that a software has been tested using a combination of test techniques, such as black-box, white-box, or experience-based techniques, that are appropriate for the test objectives, test levels, and test types. Testing using a combination of test techniques can increase the effectiveness and efficiency of testing, as different techniques can target different aspects of the software quality, such as functionality, usability, performance, security, reliability, etc. Testing using a combination of test techniques can also reduce the risk of missing defects that could be detected by one technique but not by another. References: ISTQB Foundation Level Syllabus v4.0, Section 2.3.1.1, Section 2.3.2

Test automation provides numerous benefits to software testing, and one of the key advantages is the reduction of repetitive manual work. This benefit is explicitly covered in the ISTQB Foundation Level Syllabus (v4.0).

Test automation allows testers to automate repetitive tasks such as regression testing, freeing up their time to focus on more complex and exploratory testing. This leads to improved efficiency and helps in avoiding human errors associated with repetitive tasks.

Option A: "More subjective assessment" contradicts the benefit of automation as it focuses on objectivity.

Option C: "Availability of the test automation tool vendor" is not a direct benefit of test automation, although vendor support can be valuable.

Option D: "Negligible effort to maintain the test assets" is misleading as maintaining automated tests often requires effort and attention to changes in the system under test.

Therefore, the correct answer is B​ (ISTQB not-for-profit association)​​ (ISTQB)​.

The question is about identifying an example of testing contributing to higher quality. Quality is the degree to which a component, system or process meets specified requirements and/or user/customer needs and expectations1. Testing is the process consisting of all lifecycle activities, both static and dynamic, concerned with planning, preparation and evaluation of software products and related work products to determine that they satisfy specified requirements, to demonstrate that they are fit for purpose and to detect defects2.

Therefore, testing contributes to higher quality by verifying and validating that the software products and related work products meet the specified requirements, are fit for purpose and have no defects, or at least have a reduced number of defects. Testing also provides information about the quality of the software products and related work products to the stakeholders, who can make informed decisions based on the test results3.

Out of the four given statements, only option D is an example of testing contributing to higher quality, as it shows that testing has detected a defect (a flaw in a component or system that can cause the component or system to fail to perform its required function4) and that the defect has been resolved (fixed and confirmed) prior to release (delivery of the software product to the customer or end user). This means that testing has prevented a potential failure (an event in which a component or system does not perform a required function within specified limits) from occurring in the operational environment, and thus has improved the quality of the software product.

Option A is not an example of testing contributing to higher quality, as it is a reporting activity that summarizes the test results and evaluates the test objectives, but does not directly affect the quality of the software product or related work products. A test summary report is a document that records and communicates the outcomes of testing activities, including test completion criteria, test results, incident reports, test summary and evaluation, and lessons learned.

Option B is not an example of testing contributing to higher quality, as it is a planning activity that estimates the resources and time needed for testing activities, but does not directly affect the quality of the software product or related work products. A test effort estimate is an approximation of the amount of work and/or the duration of time required to perform testing activities.

Option C is not an example of testing contributing to higher quality, as it is a preparation activity that sets up the test environment (an environment containing hardware, instrumentation, simulators, software tools, and other support elements needed to conduct a test), but does not directly affect the quality of the software product or related work products. A test environment installation is a process of installing and configuring the test environment according to the test environment specification.

To achieve 100% branch coverage of the process flow, we need to test both the true and false outcomes of the condition (User presses Cancel). Branch coverage is a type of structural testing that measures how many decision outcomes in a program have been executed by a test suite. Branch coverage can be used to assess the adequacy or completeness of a test suite.

To test the true outcome of the condition, we need a test case that simulates the user pressing Cancel after booking a bill. This test case will exit the loop and end the process flow.

To test the false outcome of the condition, we need a test case that simulates the user not pressing Cancel after booking a bill. This test case will repeat the loop and book another bill.

Therefore, we need at least two test cases to achieve 100% branch coverage of the process flow. One test case for each possible outcome of the condition.

Verified References: [A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer], Chapter 4, page 40-41.

A valid criticism of this report is that the version of the application is missing. The version of the application is an important piece of information that should be included in a defect report, as it helps to identify which release or build of the software product contains the defect. The version of the application can also help to reproduce and debug the defect, as different versions may have different behaviors or features. The other options are not valid criticisms of this report. The priority, the correction description and the developer name are not missing, but rather not applicable for this report. The priority is a measure of how urgently a defect needs to be fixed, which can be assigned by the project manager or the defect tracking system, not by the tester who reports the defect. The correction description and the developer name are information that are added after the defect has been resolved, not when it has been reported. There is no link to the applicable requirement (traceability) is not a valid criticism of this report, because traceability is not a mandatory attribute of a defect report, but rather an optional one. Traceability is a relationship between two or more entities (such as requirements, test cases, defects, etc.) that shows how they are related or dependent on each other. Traceability can help to verify that the requirements are met by the test cases and defects, but it is not essential for reporting a defect. The description is not highlighting the source of the problem is not a valid criticism of this report, because highlighting the source of the problem is not a responsibility of the tester who reports the defect, but rather of the developer who fixes the defect. The description should provide enough information to describe what happened when the defect occurred, such as input values, expected results, actual results, error messages, screenshots, etc., but it does not need to explain why or how it happened. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 140.

In a formal review process, the recorder's role is typically responsible for documenting the findings of the review team, including action items, decisions, and recommendations. This ensures that there is an accurate record of what was discussed and agreed upon, facilitating follow-up and continuous improvement. Therefore, statement C is correct as per the ISTQB CTFL syllabus​​.

When a manager asks when testing will be complete, the most appropriate and informative resource to provide an answer is test progress reports (Option A). Test progress reports contain detailed information on the status of testing activities, including what has been accomplished, what remains to be done, the results of the tests conducted, and any issues or risks that might impact the completion of testing. These reports allow for an informed assessment of the testing progress and estimation of when testing might be completed. Options B, C, and D do not provide the structured, detailed, and specific information required to accurately answer the manager's question about the completion of testing.

A failure is an event in which a component or system does not perform a required function within specified limits. A failure is observable by the software users or other stakeholders. A failure is caused by one or more defects in the software. In this case, the software not being able to meet the desired response time is an example of a failure, as it deviates from the stated requirement and affects the user experience. It is not a defect, which is a flaw in the software that causes the failure. It is not an error, which is a human action that produces an incorrect result. It is not a non-defect, as it clearly violates a specified requirement. Verified References: [A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer], Chapter 1, page 4.

You should choose a test technique because you need to match the way you test to the content of the product under test. A test technique is a method or process for deriving and selecting test cases based on some criteria or rules. Different test techniques are suitable for different types of software products, depending on their characteristics, functionalities, requirements, specifications, risks, etc. Choosing a test technique helps to ensure that the test cases are relevant, effective, and efficient for the product under test. The other options are not correct reasons to choose a test technique. Time constraints are not a factor for choosing a test technique, but rather for prioritizing or optimizing testing activities. Covering the full scope of the product’s functionality is not a guarantee of choosing a test technique, but rather a goal of testing. Choosing a test technique is not a common practice in software testing, but rather a professional skill and responsibility. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 31.

In defect reporting, the attribute that indicates the degree of impact that the defect has on the system is the severity. Severity reflects the seriousness of the defect in terms of its impact on the operation of the system, ranging from minor issues that do not significantly affect the system's functionality to critical defects that can cause system failure. Therefore, option B is the correct answer​​.

The most important task of a typical test leader is to coordinate the test strategy with project managers. The test strategy is a high-level document that defines the general approach and objectives of testing for a project or an organization. The test leader is responsible for defining, documenting, communicating, and implementing the test strategy in alignment with the project goals and constraints. The test leader also needs to coordinate with project managers and other stakeholders to ensure that the test strategy is feasible, effective, and efficient. The other options are not the most important tasks of a typical test leader. To automate tests is a task of a test automation engineer or a test automation specialist. To prepare and acquire test data is a task of a test analyst or a test engineer. To set up the test environment is a task of a test environment manager or a test environment specialist. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 13.

Static analysis involves analyzing the software's code, design, and structure without executing the program. It can uncover various types of defects, including security vulnerabilities (II) and non-conformance to specifications and standards (III). However, static analysis cannot replace dynamic testing (I), which involves executing the software to observe its behavior under various conditions. Dynamic testing can identify failures that static analysis cannot, such as those related to runtime issues and interaction between different parts of the software. Statement IV is false because static analysis does not detect failures; it detects defects. Failures are observed when the software is executed, which is beyond the scope of static analysis.

The following statements about reviews are true:

I) In walkthroughs the review meeting is typically led by the author. A walkthrough is a type of review that has a predefined objective and agenda but no formal process or roles. A walkthrough is typically led by the author of the work product under review, who guides the participants through a scenario and solicits feedback.

IV) Management rarely participates in technical review meetings. A technical review is a type of review that has a predefined objective and agenda but no formal process or roles. A technical review is typically performed by peers with technical expertise in order to evaluate technical aspects of a work product. Management rarely participates in technical review meetings, as they may not have sufficient technical knowledge or skills to contribute effectively. The following statements about reviews are false:

II) Inspection is characterized by an open-ended review meeting. An inspection is a type of review that follows a defined process with formal entry and exit criteria and roles and responsibilities for participants. An inspection is characterized by a structured review meeting with a fixed duration and agenda.

III) Preparation before the review meeting is part of informal reviews. Preparation before the review meeting is part of formal reviews, such as inspections or technical reviews. Preparation involves checking

The test manager is most likely following the V-model for software development. The V-model is a software development model that defines four testing levels that correspond to four development phases: component testing corresponds to component design, integration testing corresponds to architectural design, system testing corresponds to system requirements specification, and acceptance testing corresponds to user requirements specification. The V-model also defines the test planning and test execution activities for each testing level. Agile is a software development model that follows an iterative and incremental approach, where testing is integrated into each iteration and adapts to changing requirements and feedback. Waterfall is a software development model that follows a sequential and linear approach, where testing is performed after the development phase is completed. Prototyping is a software development model that involves creating a simplified version of the software to elicit user feedback and validate requirements before developing the final product. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 18.

 If a program got 100% decision coverage in a test, then it is guaranteed that every executable statement is covered. Decision coverage (also known as branch coverage) is a type of structural coverage (also known as white-box coverage) that measures how many decision outcomes have been exercised by a test suite. A decision outcome is a possible result of a decision point (such as an if-then-else statement) in a program’s code. Decision coverage requires that each decision point has both true and false outcomes executed at least once by a test suite. Decision coverage implies statement coverage, which is another type of structural coverage that measures how many executable statements have been executed by a test suite. Statement coverage requires that each executable statement is executed at least once by a test suite. Therefore, if a program got 100% decision coverage in a test, then it also got 100% statement coverage in a test, which means that every executable statement is covered. The other options are not guaranteed to be true if a program got 100% decision coverage in a test. Every output equivalence class has been tested and every input equivalence class has been tested are not guaranteed to be true if a program got 100% decision coverage in a test, because equivalence classes are based on functional requirements or specifications, not on code structure or logic. Equivalence classes are used in specification-based testing (also known as black-box testing), which is a type of testing that does not consider the internal structure or implementation of the system under test. Decision coverage is used in structure-based testing (also known as white-box testing), which is a type of testing that considers the internal structure or implementation of the system under test. Therefore, achieving 100% decision coverage does not imply achieving 100% equivalence class coverage. The “dead” code has not been covered is not guaranteed to be true if a program got 100% decision coverage in a test, because dead code (also known as unreachable code) is code that can never be executed due to logical errors or design flaws. Dead code can reduce readability and maintainability of the code, as well as increase complexity and size. Decision coverage does not account for dead code, as it only considers the decision outcomes that are possible to execute. Therefore, achieving 100% decision coverage does not imply that the dead code has not been covered. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, page 36.

The unscripted tests produced by the tester’s experience during the two-hour test session belong to the testing quadrant Q3. The testing quadrants are a classification of testing types based on two dimensions: the test objectives (whether the testing is focused on supporting the team or critiquing the product) and the test basis (whether the testing is based on the technology or the business). The testing quadrants are labeled as Q1, Q2, Q3, and Q4, and each quadrant represents a different testing perspective, such as unit testing, acceptance testing, usability testing, or performance testing. The testing quadrant Q3 corresponds to the testing types that have the objective of critiquing the product from the business perspective, such as exploratory testing, usability testing, user acceptance testing, alpha testing, beta testing, etc. The unscripted tests performed by the tester in the given scenario are examples of exploratory testing and usability testing, as they are based on the tester’s experience, intuition, and learning of the web application, and they focus on some specific usability issues, such as the user interface, the user satisfaction, the user feedback, etc. The other options are incorrect, because:

The testing quadrant Q1 corresponds to the testing types that have the objective of supporting the team from the technology perspective, such as unit testing, component testing, integration testing, system testing, etc. These testing types are usually performed by developers or testers who have access to the source code, the design, the architecture, or the configuration of the software system, and they aim to verify the functionality, the quality, and the reliability of the software system at different levels of integration.

The testing quadrant Q2 corresponds to the testing types that have the objective of supporting the team from the business perspective, such as functional testing, acceptance testing, story testing, scenario testing, etc. These testing types are usually performed by testers or customers who have access to the requirements, the specifications, the user stories, or the business processes of the software system, and they aim to validate that the software system meets the expectations and the needs of the users and the stakeholders.

The testing quadrant Q4 corresponds to the testing types that have the objective of critiquing the product from the technology perspective, such as performance testing, security testing, reliability testing, compatibility testing, etc. These testing types are usually performed by testers or specialists who have access to the tools, the metrics, the standards, or the benchmarks of the software system, and they aim to evaluate the non-functional aspects of the software system, such as the efficiency, the security, the reliability, or the compatibility of the software system under different conditions or environments. References: ISTQB Certified Tester Foundation Level (CTFL) v4.0 sources and documents:

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 1.3.1, Testing in Software Development Lifecycles

ISTQB® Glossary of Testing Terms v4.0, Testing Quadrant, Exploratory Testing, Usability Testing, Unit Testing, Component Testing, Integration Testing, System Testing, Functional Testing, Acceptance Testing, Story Testing, Scenario Testing, Performance Testing, Security Testing, Reliability Testing, Compatibility Testing

An incident is any event that occurs during testing that requires investigation. An incident management tool is a software tool that supports recording and tracking incidents throughout their life cycle. A QA manager of a start-up company needs to implement within a week a low cost incident management tool. The best option for this case is to manage the incidents in a spreadsheet posted on the intranet. This option has several advantages over other options:

It is low cost, as it does not require purchasing any additional software or hardware.

It is easy to implement within a week, as it does not require installing or configuring any complex software or hardware.

It is accessible and transparent, as it can be viewed and updated by anyone who has access to the intranet.

It is structured and organized, as it can store and display various information about incidents, such as identifier, summary, description, severity, priority, status, resolution, etc. The other options are not suitable for this case, as they have several disadvantages over the chosen option:

Documenting incidents on a large board in the lab is not a good option, as it is not accessible or transparent to anyone who is not physically present in the lab. It is also not structured or organized, as it may not store or display all the necessary information about incidents.

Purchasing and deploying an incident management tool is not a good option, as it is not low cost or easy to implement within a week. It may require spending a significant amount of money and time on acquiring, installing and configuring the software or hardware.

Managing the incidents through emails and phone calls is not a good option, as it is not structured or organized. It may lead to confusion, inconsistency or loss of information about incidents. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, Chapter 3, page 32-33.