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HDI HD0-400 Exam With Confidence Using Practice Dumps

Exam Code:
HD0-400
Exam Name:
HDI Qualified Customer Support Specialist
Certification:
HDI World wide Certification
Vendor:
HDI
Questions:
120
Last Updated:
Jan 24, 2025
Exam Status:
Stable
HDI HD0-400

HD0-400: HDI World wide Certification Exam 2024 Study Guide Pdf and Test Engine

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

What is the best reason for documenting processes and procedures?

Options:

A.

Documenting processes and procedures enforces workplace culture.

B.

Documenting processes and procedures keeps you occupied during down time.

C.

Documenting processes and procedures ensures consistent service.

D.

Documenting processes and procedures prevents customers from asking for special treatment.

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Question 2

What is the best reason for using paraphrasing?

Options:

A.

Use paraphrasing to repeat the customer words back to them.

B.

Using paraphrasing gives the customer a chance to tell you if you have understood them.

C.

Using paraphrasing increases the customer knowledge of technical terminology.

D.

Use paraphrasing to tell the customer what they should have done.

Question 3

What is the best reason for demonstrating confidence?

Options:

A.

Demonstrating confidence allows you to demonstrate creativity.

B.

Demonstrating confidence enables you to display your skills and knowledge.

C.

Demonstrating confidence prevents complaints about the Support Centre.

D.

Demonstrating confidence puts you in control of calls.

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