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HDI HD0-100 Exam With Confidence Using Practice Dumps

Exam Code:
HD0-100
Exam Name:
Help Desk Analyst (HDA)
Vendor:
Questions:
116
Last Updated:
Jan 23, 2025
Exam Status:
Stable
HDI HD0-100

HD0-100: HDI World wide Certification Exam 2024 Study Guide Pdf and Test Engine

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Help Desk Analyst (HDA) Questions and Answers

Question 1

Which two are characteristics of unsuccessful teams? (Choose two.)

Options:

A.

Good team morale

B.

Lack objectives

C.

Lack of ownership

D.

Independence

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Question 2

A customer satisfaction survey is important because it obtains information about _____.

Options:

A.

The customer base

B.

Individual analyst performance

C.

Management performance

D.

Customer service performance

Question 3

What is a key benefit of using a web site for reference?

Options:

A.

It provides searchable topic fields

B.

It provides private access

C.

It is computer-based

D.

It is printable