Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
To route an incoming call based on the current time, _____ is the best method.
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
Which ACD routing method routes interaction to the next available agent?
The interaction may not route properly if the default language skill is not selected.
What would you select from the Performance menu to view real-time statistics for all active campaigns?
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