What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
Which ACD routing method routes interaction to the next available agent?
The interaction may not route properly if the default language skill is not selected.
Copyright © 2021-2024 CertsTopics. All Rights Reserved
