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Avaya Aura ContactCenter Implementation Exam Questions and Answers

Question 1

You are preparing for the first backup Avaya Aura® Contact Center.

Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

Options:

A.

On the Backup Locations tab, select the Tape Drive.

B.

On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

C.

On the Backup Locations tab, select the Applications.

D.

Shut down all services.

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Question 2

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

Options:

A.

Assign an AAD login ID and password to each agent.

B.

Enable Agent Desktop integration in each agent’s Call Presentation Class.

C.

Associate a domain user account with each agent.

D.

Acquire each agent’s telephone.

Question 3

For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

Options:

A.

Avaya Aura® Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

B.

Customers upgrading to Avaya Aura® Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

C.

Avaya Aura® Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

D.

A Microsoft Windows Server 2012 R2 operating system product key is required.

Question 4

You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.

What is the minimum required amount of RAM needed for the client computers?

Options:

A.

8 GB

B.

4 GB

C.

1 GB

D.

2 GB

Question 5

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).

After changing the value, which CCMS service must be restarted so that the new value can take effect?

Options:

A.

CCMS SDP_Service, the Statistical Data Propagator Service

B.

CCMS RSM_Service, the Real-Time Statistical Manager Service

C.

CCMS RDC_Service, the Real-Time Data Calculator Service

D.

CCMS IS_Service, the Intrinsic Service

Question 6

You are installing Avaya Agent Desktop (AAD) on an agent PC.

Which three Microsoft software components must be installed? (Choose three.)

Options:

A.

Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

B.

Microsoft WinPcap

C.

Microsoft .NET Framework 4.5.2

D.

Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)

Question 7

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

Options:

A.

Select Location and Immediate Backup

B.

Map Drive and Immediate Backup

C.

Backup Drive and Immediate Backup

D.

Backup Location and Immediate Backup

Question 8

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.

Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?

Options:

A.

iceAdmin

IUSR_SWC

Bkup_SWC

B.

AAD_User

AACC_Admin

webadmin

C.

AAAC_Admin

IUSR_SWC

webadmin

D.

iceAdmin

IUSR_SWC

webadmin

Question 9

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

Options:

A.

It simplifies the overall solution as all components use a common database.

B.

Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

C.

The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

D.

All data is now replicated and there is no need for a CCMA backup and restore.

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Total 124 questions