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Free and Premium Apple Apple-Device-Support Dumps Questions Answers

Apple Device Support Exam (SUP-2025) Questions and Answers

Question 1

Scenario

Antonio recently bought his iPhone 14 Pro Max. It's taking over an hour to charge the device to 50% using his 5W USB power adapter that came with his previous iPhone.

Why can't Antonio fast charge his iPhone?

Options:

A.

Fast charging iPhone 14 Pro Max to 50% takes more than 60 minutes.

B.

Fast charging requires a 61W or higher power adapter.

C.

Fast charging requires a 20W or higher power adapter.

D.

Fast charging isn't supported on iPhone 14 Pro Max.

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Question 2

Scenario

You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad.

How can you configure your iPad to automatically download and install the App Store apps you bought on your iPhone?

Options:

A.

In Settings, tap App Store and tap to turn on App Downloads.

B.

In the iTunes Store, tap Settings and tap to turn on Automatic Downloads.

C.

In the App Store, tap Settings and tap to turn on App Downloads.

D.

In Settings, tap General > Software Update > Automatic Updates.

Question 3

What enables applications to be run on Apple silicon macs that were originally built for intel based macs?

Options:

A.

Xcode

B.

Rhapsody

C.

Universal Binary

D.

Rosetta 2

Question 4

Which folders normally appear at the root level of the storage volume in the Finder on a Mac?

Options:

A.

Applications, Documents, System, and Users

B.

Library, Network, System, and Volumes

C.

Documents, Library, System, and Users

D.

Applications, Library, System, and Users

Question 5

You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore process is taking longer than you expect. Which menu option should you choose to see current activity in Apple Configurator?

Options:

A.

View > Activity

B.

View > Show Status Bar

C.

Actions > Open Activity

D.

Window > Activity

Question 6

Match the macOS library resources listed on the left to the descriptions on the right by dragging responses to the correct target areas. Responses may be used once, more than once, or not at all.

Options:

Question 7

After Krista installed some new apps, her Mac became slow and unresponsive. She asks if you can help resolve the issue. Which resource should you use to examine processes running on Krista's Mac and check how they're affecting its performance?

Options:

A.

Console

B.

Diagnostic Reporting

C.

Activity Monitor

D.

System Information

Question 8

What happens when you restore a Mac with Apple silicon with Apple Configurator?

Options:

A.

It updates the firmware and recoveryOS, and erases and installs macOS.

B.

It restores the system state from before a corrupted battery drain.

C.

It recovers data from a Time Machine snapshot on the internal storage.

D.

It forces the Mac to perform any pending software updates.

Question 9

Which iPadOS feature should you configure to hide your personal email in the Mail app while you're at work?

Options:

A.

Do Not Disturb

B.

Focus filter

C.

Shortcut automation

D.

Focus schedules

Question 10

Where do you go to tell if an iPad has an MGM solution installed?

Options:

A.

Privacy & Security > Device Management

B.

General > Profiles & Device Management

C.

Privacy & Security > Analytics & Improvements

D.

General > VPN & Device Management

Question 11

What MUST you do before you reach the macOS Recovery options when your Mac with Apple silicon has FileVault or Activation Lock turned on?

Options:

A.

Access the Startup Security Utility and enter the administrator's six-digit passcode to unlock the system.

B.

Enter the FileVault recovery key, then select an administrator user account.

C.

Log in using the administrator's Apple ID and two-factor authentication.

D.

Select one of the displayed administrator accounts, then provide the account's password.

Question 12

What is the feature on iPhone called where you can convert your physical SIM card to an eSIM?

Options:

A.

eSIM Quick Transfer

B.

eSIM Swap

C.

eSIM Transfer

D.

eSIM Carrier Transfer

Question 13

Select two responses.

Which two ways can you use to reset a FileVault password on a Mac?

Options:

A.

Authenticator app

B.

Using a trusted device

C.

Recovery key

D.

SMS verification code

E.

iCIoud account and password

Question 14

How can you control who can discover your iPhone or iPad when it's within AirDrop range?

Options:

A.

Set AirDrop to Contacts Only.

B.

Require a verification code from the other device in Password & Security settings.

C.

Turn off AirDrop in Privacy settings.

Question 15

You want to protect your Mac from unwanted contacts from other computers.

Which action should you take to protect your Mac while it's connected to the internet?

Options:

A.

Go to System Settings > Privacy & Security > Lockdown Mode, then click Turn On.

B.

Go to System Settings > Network > Firewall, then turn on Firewall.

C.

Go to Safari Settings > Privacy, then enable Hide IP address from trackers.

D.

Go to Safari Settings > Privacy, then enable Prevent cross-site tracking.

Question 16

Select Four.

Which iPads is the Apple Pencil 1st gen compatible with?

Options:

A.

iPad Air (3rd gen)

B.

iPad Air (4th gen)

C.

iPad (6th gen and newer)

D.

iPad Pro 12.9 inch (1st and 2nd gen)

E.

iPad Mini (5th gen)

F.

iPad Pro 12.9 inch (2nd and 3rd gen)

Question 17

Use this image to answer the question.

Why is the screen sharing service disabled with the message "This service is currently unavailable"?

Options:

A.

TCP and UDP ports 5900 are currently blocked on this network.

B.

An internet connection is currently unavailable.

C.

Screen sharing is being controlled by the remote management service.

D.

Screen sharing is being controlled by the remote login service.

Question 18

Scenario

You would like to access files stored in iCIoud Drive on your Windows PC at work.

What should you do to access these files on your PC?

Options:

A.

Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.

B.

Download iCIoud for Windows and set it up with your Apple ID.

C.

Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.

Question 19

Where can you enable the FileVault key on MacOS?

Options:

Question 20

What should you use to troubleshoot macOS installation issues?

Options:

A.

Single user mode

B.

Installer log

C.

macOS Recovery Assistant

D.

Apple Diagnostics

Question 21

Select the setting in the sidebar that you should use to turn on FileVault.

Options:

Question 22

How can you use AirPlay to share content exclusively with a specific individual from your Apple iPhone and Mac?

Options:

A.

Allow Airplay for anyone in the same network

B.

Allow Airplay for everyone

C.

Allow Airplay for Current use

Question 23

Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

Options:

A.

Message Viewer

B.

Network Diagnostics

C.

Wireless Diagnostics

D.

Connection Doctor

Question 24

Which four storage formats can the Files app read and write to on iPhone and iPad devices?

Options:

A.

MS-DOS (FAT)

B.

Mac OS Extended (HFS+)

C.

NTFS

D.

APFS

E.

ExFAT

F.

ZFS

Question 25

Where can you add a VPN configuration in macOS?

Options:

Question 26

Which device can you use to unlock your Mac computer's screen saver and approve authentication requests from macOS and other apps?

Options:

A.

HomePod

B.

iPhone

C.

iPad

D.

Apple Watch

Question 27

Which VPN protocols can you manually configure in macOS System Settings?

Options:

A.

L2TP over IPSec, SSTP, and IKEv2

B.

L2TP over IPSec, Cisco IPSec, and IKEv2

C.

Wireguard, Cisco IPSec, and IKEv2

D.

L2TP over IPSec, Cisco IPSec, and OpenVPN

Question 28

Which macOS feature allows you to use your iPhone as a webcam?

Options:

A.

Focus

B.

Continuity Camera

C.

Stage Manager

D.

Quick Look

Question 29

Which of the following IP address suggests there may be a problem with DHCP?

Options:

A.

172.25.143.2

B.

169.254.194.49

C.

10.31.209.58

D.

192.168.6.75

Question 30

Scenario

You're trying to connect a podcasting microphone to your MacBook Air. You're using the Apple USB-C Digital AV Multiport Adapter connected to a standard USB A to B cable that connects to the microphone. You open Sound in System Settings and click the input tab. but the microphone doesn't appear in the sound input device list.

What should you use to verify that your Mac has successfully connected to the microphone?

Options:

A.

The microphone's power light

B.

VoiceOver Utility > Sound > Input Device > USB CODEC

C.

System Information > Hardware > USB

D.

The device driver settings

Question 31

Which Apple program should you join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release?

Options:

A.

Design for IT

B.

Apple Developer Program

C.

Apple Seed for IT

D.

Apple Developer Enterprise Program

Question 32

What does Find My use to locate lost or missing devices?

Options:

A.

Bluetooth

B.

Cellular Data

C.

Built in trackers

D.

Wi-Fi

Question 33

Where in Recovery app > Recovery Log can you set the view to display only error messages?

Options:

A.

Message Type

B.

Detail Level

C.

Log Type

D.

Filter Level

Question 34

A supervised iPad is reported missing. The user was signed into their Managed Apple Account. What should you do to secure organizational data?

Options:

A.

Ask the MDM administrator to enable Managed Activation Lock on the iPad.

B.

Ask the MDM administrator to enable Managed Lost Mode on the iPad.

C.

Ask the MDM administrator to enable Find My and mark the iPad as lost.

D.

Ask the user to sign into Find My on iCloud and mark the iPad as lost.

Question 35

Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks?

Options:

A.

WPA3 Enterprise

B.

WPA Personal

C.

WPA3 Personal

D.

WPA3 Transitional

Question 36

A user tries to use Erase All Content and Settings with their organization-owned iPhone. But the option is dimmed. Why is this option dimmed?

Options:

A.

Their iPhone has a restriction that prevents the user from erasing it.

B.

Their iPhone is experiencing a software issue and must be restored.

C.

Their iPhone is running a previous iOS version and must be updated first.

D.

Their iPhone doesn’t support the feature.

Question 37

A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in dialog. They can’t use the internet. Which steps should you tell them to complete so they can use the internet?

Options:

A.

Open captive.apple.com in a browser to bring up the dialog.

B.

Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge’s Wi-Fi.

C.

Go to System Settings > Wi-Fi, click Details, then turn off “Limit IP address tracking”.

D.

Go to System Settings > Wi-Fi, click Details, then set “Private Wi-Fi address” to Fixed.

Question 38

Which two methods can you use to transfer a sysdiagnose report from your iPad? (Select two.)

Options:

A.

Go to Settings > General > AppleCare & Warranty > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

B.

Connect your iPad to Mac, click Macintosh HD in Locations in the Finder sidebar, and click Sync.

C.

Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync.

D.

Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

E.

Go to Settings > General > AirPlay & Continuity > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

Question 39

Why doesn’t the latest iOS release appear in Settings > General > Software Update on an iPhone?

Options:

A.

MDM is managing software updates and upgrades.

B.

Lockdown Mode is turned on.

C.

There isn’t enough local storage for the upgrade.

D.

The Wi-Fi network was configured by MDM.

Question 40

Which two Continuity features work when a user is signed in with different Apple Accounts on two devices? (Select two.)

Options:

A.

Handoff

B.

AirDrop

C.

AirPlay to Mac

D.

Sidecar

E.

Auto Unlock

Question 41

Which feature requires apps to ask permission before they collect data about your activity across other apps and websites?

Options:

A.

App Tracking Transparency

B.

Safety Check

C.

Sensitive Content Warning

D.

Private Browsing

Question 42

Which setting should you turn off to stop your iPhone from automatically joining a network you no longer use?

Options:

A.

Ask to Join Networks

B.

Auto-Link

C.

Preferred Networks

D.

Auto-Join

Question 43

A user wants to use AirDrop to send items. What is a reason a user can’t use AirDrop?

Options:

A.

They turned off Bluetooth.

B.

They didn’t install AirDrop.

C.

They turned on Handoff.

D.

They turned off Personal Hot-spot.

Question 44

Which of these steps should you complete if your iPad fails to back up to iCloud?

Options:

A.

Ensure that you’re signed in with your Managed Apple Account.

B.

Confirm that Bluetooth is turned on.

C.

Verify that enough space is available in your iCloud storage.

D.

Verify that your iPad has a device passcode and is unlocked.

Question 45

Safari profiles aren’t syncing between a user’s Mac and iPhone. What should you verify on the user’s devices to resolve this issue?

Options:

A.

Profile syncing is turned on for the Apple Account.

B.

Safari extensions are turned on in the iCloud section of Apple Account settings.

C.

Safari is turned on in the iCloud section of Apple Account settings.

D.

Private Relay is turned on in the iCloud section of Apple Account settings.

Question 46

What should you do to run system diagnostics on Mac?

Options:

A.

In Activity Monitor, go to View > Run System Diagnostics.

B.

In Console, go to View > Run System Diagnostics.

C.

In Feedback Assistant, choose System Diagnostics from the pop-up menu.

D.

In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.

Question 47

What are other requirements for iCloud backups to occur automatically when connected to a powersource?

Options:

A.

Fully charge the device and turn on iCloud Backup in General > iPhone Storage.

B.

Connect to Wi-Fi and lock the screen.

C.

Connect to Wi-Fi and unlock the screen.

D.

Fully charge the device and turn on iCloud in General > Backup.

Question 48

What must you do to start Apple Diagnostics? (Image of macOS startup options)

Options:

A.

Press and hold Option-D.

B.

Press and hold Command-Option-D.

C.

Press and hold Command-D.

D.

Press and hold Shift-D.

Question 49

A user reports that their USB storage device isn’t appearing in the Finder. The storage device also isn’t appearing in Disk Utility. Where can you verify that the storage device is connected?

Options:

A.

System Information > Hardware > Volumes

B.

System Information > Hardware > USB

C.

System Settings > General > Storage

D.

System Settings > General > Device Management

Question 50

Where can you view the amount of memory that apps are using?

Options:

A.

Console

B.

Apple Diagnostics

C.

System Information

D.

Activity Monitor

Question 51

An app stopped responding. How can you use the Dock to force the app to quit?

Options:

A.

Shift-click the app icon, then choose Force Quit from the shortcut menu.

B.

Control-click the app icon, then choose Force Quit from the shortcut menu.

C.

Fn (Function)-click the app icon, then choose Force Quit from the shortcut menu.

D.

Esc (Escape)-click the app icon, then choose Force Quit from the shortcut menu.

Question 52

Which of these actions should you take if an alert appears after you install a system extension?

Options:

A.

Open System Information to notarize the extension.

B.

Contact the developer for extension support.

C.

Use Migration Assistant to update the extension to be compatible with the current version of macOS.

D.

Start up the Mac in safe mode, and reinstall the extension.

Question 53

Which two of these conditions are required to automatically sync Safari profiles between devices? (Select two.)

Options:

A.

Devices use complex passwords.

B.

Devices are signed in with the same Apple Account.

C.

Safari is turned on in the iCloud section of Apple Account settings.

D.

Private Browsing is turned off.

E.

“Website tracking: Prevent cross-site tracking” is turned on.

Question 54

Which Console report details events while macOS is being used?

Options:

A.

Crash Reports

B.

Diagnostic Reports

C.

Spin Reports

D.

system.log file

Question 55

How do you view details about your Wi-Fi connection on a Mac?

Options:

A.

Option-click the Wi-Fi status menu in the menu bar.

B.

Option-click the Wi-Fi status in System Settings > Network.

C.

Control-click the Wi-Fi status menu in the menu bar.

D.

Control-click the Wi-Fi status in System Settings > Network.

Question 56

Which two data types can be included only when you create an encrypted iPhone backup to a Mac? (Select two.)

Options:

A.

Device passcode

B.

Face ID

C.

Health data

D.

Saved passwords

E.

Wallet

Question 57

A user began an AirDrop transfer. The user left before the transfer completed. What change can you make in Settings so future transfers can complete?

Options:

A.

Go to General > AirDrop, then turn on Use Cellular (or Mobile) Data.

B.

Go to General > AirPlay & Continuity, then turn on Handoff.

C.

Go to General > AirDrop, then turn on Bringing Devices Together.

D.

Go to VPN > Disconnect, then restart the transfer.

Question 58

How does a private Wi-Fi address help keep your privacy?

Options:

A.

It requires that applications request access before being allowed to send traffic on the network.

B.

It generates a new MAC address for each network you connect to.

C.

It prohibits non-App Store applications from providing location-based suggestions.

D.

It restricts MAC addresses to prevent unauthorized devices from connecting to your network.

Question 59

Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager?

Options:

A.

Personal Apple Account

B.

Secure Apple Account

C.

Managed Apple Account

D.

Business Apple Account

Question 60

You are signed into a Mac using an administrator account. How do you reset a user password?

Options:

A.

Reset the password in System Settings > Users & Groups.

B.

Use your administrator password to log in to the user’s account, and follow the prompts to change their password.

C.

Reset the password using Keychain Access.

D.

Reset the password using Passwords.

Question 61

Which of these isn’t included with an iCloud backup?

Options:

A.

App settings

B.

Home configuration

C.

Apple Watch backups

D.

Face ID settings

Question 62

A managed iPhone doesn’t offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? (Select two.)

Options:

A.

Apple is no longer signing the version of iOS installed on their iPhone.

B.

VPN or proxy connections are preventing the iPhone from contacting the update servers.

C.

A time-based deferral is set on the iPhone.

D.

They must back up their iPhone before they can upgrade it.

E.

Their iPhone isn’t fully charged.

Question 63

Which feature isn’t available with a Managed Apple Account?

Options:

A.

iCloud Keychain

B.

iCloud Drive

C.

News

D.

Health

Question 64

How do you limit access to your location in “Precise Location Access” for certain apps on your iPad?

Options:

A.

Go to Settings > General > Location Services, then edit the settings for each app.

B.

Open each app and edit the Location Access settings.

C.

Delete and reinstall the app.

D.

Go to Settings > Privacy & Security > Location Services, then edit settings for each app.