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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (SU24)
Certification:
Certified Service Cloud Consultant
Vendor:
Salesforce
Questions:
174
Last Updated:
Dec 22, 2024
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Certified Service Cloud Consultant Exam 2024 Study Guide Pdf and Test Engine

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Salesforce Certified Service cloud consultant (SU24) Questions and Answers

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Question 1

What should a consultant recommend to ensure chat requests contain sufficient information for service agents to respond effectively?

Options:

A.

Customize Intents using Einstein Chatbots.

B.

Customize the Lightning Console chat page.

C.

Customize the pre-chat form.

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Question 2

Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles

have been attached to closed cases. A new product release will require changes to dozens of articles.

After revising the articles, CK wants to ensure that a prior article version stays associated with the

closed cases.

What is the recommended method to meet the requirements?

Options:

A.

Add "updated" to the name of the new article.

B.

Use Smart Link to Article to select the prior version.

C.

Select the Flag as new version checkbox when publishing.

Question 3

Cloud Kicks (CK) has multiple product lines. CK is preparing to launch a public knowledge base for customers that will have 2,500 articles. The

company wants an easy way for users to find relevant articles based on its product.

What is the recommended method to meet the requirement?

Options:

A.

Topics for objects

B.

Data Category groups

C.

Screen Flow

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