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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (WI25)
Certification:
Certified Service Cloud Consultant
Vendor:
Salesforce
Questions:
177
Last Updated:
Mar 22, 2025
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Certified Service Cloud Consultant Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Service cloud consultant (WI25) Questions and Answers

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Question 1

Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with

customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of

effort for configuring a standard Einstein for Service feature are from automating standard responses.

Which feature meets this requirement most effectively?

Options:

A.

Einstein Reply Recommendations

B.

Einstein Article Recommendations

C.

Einstein Case Wrap-Up

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Question 2

Universal Containers (UC) has a policy that requires all email traffic to remain within its

firewall. UC receives up to 2,000 cases per day, some of which include large email attachments from

customers.

When implementing Salesforce in this scenario, which solution should a consultant recommend?

Options:

A.

Email-to-Case

B.

deg -Demand Email-to-Case

C.

Email relay

Question 3

What should a consultant recommend to ensure chat requests contain sufficient information for service agents to respond effectively?

Options:

A.

Customize Intents using Einstein Chatbots.

B.

Customize the Lightning Console chat page.

C.

Customize the pre-chat form.

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