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Salesforce FSL-201 Exam With Confidence Using Practice Dumps

Exam Code:
FSL-201
Exam Name:
Salesforce - Implementing Field Service Lightning
Certification:
Field Service Lightning program
Vendor:
Salesforce
Questions:
105
Last Updated:
Feb 20, 2025
Exam Status:
Stable
Salesforce FSL-201

FSL-201: Field Service Lightning program Exam 2025 Study Guide Pdf and Test Engine

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Salesforce - Implementing Field Service Lightning Questions and Answers

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Question 1

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Options:

A.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

B.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

C.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.

D.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order.

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Question 2

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

Options:

A.

Add the Work Order Quick Action on the Case.

B.

Use Work Types to achieve pre-defined templates.

C.

Add the Work Order Quick Action on the Account.

D.

Use Record Types to achieve pre-defined templates.

Question 3

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Options:

A.

Change the Work Order with a closed status of “Cancelled.”

B.

Change the Work Order with a status of “New.”

C.

Re-use the existing Work Order for the follow-up.

D.

Create a child Work Order for the follow-up Work Order.

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