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Salesforce CRT-261 Exam With Confidence Using Practice Dumps

Exam Code:
CRT-261
Exam Name:
Salesforce Certified Service cloud consultant (SU24)
Certification:
Certified Service Cloud Consultant
Vendor:
Salesforce
Questions:
198
Last Updated:
Nov 21, 2024
Exam Status:
Stable
Salesforce CRT-261

CRT-261: Certified Service Cloud Consultant Exam 2024 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce CRT-261 (Salesforce Certified Service cloud consultant (SU24)) exam? Download the most recent Salesforce CRT-261 braindumps with answers that are 100% real. After downloading the Salesforce CRT-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce CRT-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce CRT-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Salesforce Certified Service cloud consultant (SU24) Questions and Answers

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Question 1

Milestones can be added to which three Object types? Choose 3 answers

Options:

A.

Entitlement

B.

Work Order

C.

Service

D.

Case

E.

Account

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Question 2

Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.

How would a Consultant address this requirement?

Options:

A.

Configure Case Assignment Rules

B.

Configure Omni-Channel with Most Available Routing

C.

Configure Live Agent Skills-based Routing

D.

Configure Omni-Channel with Least Active Routing

Question 3

A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.

What should be recommended for reliable, real-time support to customers with these restrictions?

Options:

A.

Customer Community

B.

Field Service Lightning

C.

SOS Video Chat

D.

Salesforce Knowledge

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