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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (WI25)
Certification:
Vendor:
Questions:
354
Last Updated:
Mar 24, 2025
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2025 Study Guide Pdf and Test Engine

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Service Cloud Administration (WI25) Questions and Answers

Question 1

Universal Containers hascreated Permission Sets granting access to objects and fields in one of its sandboxes.

How should a consultant deploy these Permission Sets to Production?

Options:

A.

Use a Change Set

B.

Manually re-create the Permission Sets

C.

Create an Unmanaged Package

D.

Publish a Managed Package

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Question 2

Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.

Options:

A.

Workflow rule

B.

Validation rules on case process field

C.

Escalation rule to ignore business hours based on casecriteria

Question 3

Which technology will allow a client to enable ideas on a public website? There are two correct answers.

Options:

A.

Force.com Sites

B.

Customer portalPartner portal

C.

Self-serviceportal

D.

Partner portal

E.

Force.com Web Services API