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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (WI25)
Certification:
Salesforce Consultant
Vendor:
Salesforce
Questions:
354
Last Updated:
Apr 19, 2025
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce ADM-261 (Service Cloud Administration (WI25)) exam? Download the most recent Salesforce ADM-261 braindumps with answers that are 100% real. After downloading the Salesforce ADM-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce ADM-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce ADM-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Service Cloud Administration (WI25) Questions and Answers

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Question 1

Universal container support manager wants to share product specific information with their customersusing communities. Choose 3 Answers

Options:

A.

Publish articles to external channels

B.

Assign article types to the communities

C.

Enable public solutions.

D.

Configure content library permissions

E.

Enable article deliveries

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Question 2

A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.

Which measurecan satisfy this requirement?

Options:

A.

Customer Satisfaction

B.

Customer Engagement Score

C.

Net Promoter Score

D.

Service-Level Measure

Question 3

Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

Options:

A.

Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.

B.

Create a case escalation rules to route high-priority cases directly to supervisors for resolution.

C.

Set up analytical snapshots to capture key case information and create historical trending reports.

D.

Set up a Salesforce Customer Community that will allow customers to create cases online.

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