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SAP C_C4H51_2405 Exam With Confidence Using Practice Dumps

Exam Code:
C_C4H51_2405
Exam Name:
SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Certification:
SAP Certified Associate
Vendor:
SAP
Questions:
80
Last Updated:
Dec 22, 2024
Exam Status:
Stable
SAP C_C4H51_2405

C_C4H51_2405: SAP Certified Associate Exam 2024 Study Guide Pdf and Test Engine

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

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Question 1

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2correct answers to this question.

Options:

A.

Change the priority to Escalated.

B.

Set the action to Propose Solution.

C.

Maintain the Incident Context.

D.

Push the incident to SAP Service Cloud support.

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Question 2

Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2correct answers to this question.

Options:

A.

Set up an approval process.

B.

Create a customer and assign an email address.

C.

Activate Live Activity Configuration.

D.

Define a template.

Question 3

Which actions can you take to control custom fields and their values? Note: There are 2correct answers to this question.

Options:

A.

Use restriction rules

B.

Create a code list restriction

C.

Grant access to extension fields for business roles

D.

Grant access to extension fields for business users

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