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SAP C_C4H510_04 Exam With Confidence Using Practice Dumps

Exam Code:
C_C4H510_04
Exam Name:
SAP Certified Application Associate - SAP Service Cloud 2011
Certification:
SAP Certified Application Associate
Vendor:
SAP
Questions:
114
Last Updated:
Apr 2, 2025
Exam Status:
Stable
SAP C_C4H510_04

C_C4H510_04: SAP Certified Application Associate Exam 2025 Study Guide Pdf and Test Engine

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SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

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Question 1

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

Options:

A.

At least one service object needs to be assigned.

B.

A service contract is active.

C.

A customer needs to be assigned.

D.

Address mismatches must be corrected first.

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Question 2

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

Options:

A.

Create knowledge base articles in SAP Service Cloud.

B.

Integrate with MindTouch.

C.

Configure the relevant question in scoping.

D.

Choose the correct SAP Jam group in the knowledge base configuration settings.

Question 3

The status of a ticket needs to be escalated.

Which tool can be used to achieve this?

Note: There are 2 correct answers to this question.

Options:

A.

Resource scheduler

B.

Maintenance plan

C.

Feature action within tickets

D.

Workflow rule

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