IIBA CCBA Exam With Confidence Using Practice Dumps

 According to the web search results12, problem tracking is a process of identifying and managing the causes of incidents on an IT service, and it is a core component of ITSM frameworks. Problem tracking is not the same as issue tracking, which is a way of recording and tracking the status of customer cases, tickets, or concerns3. Problem tracking is also not the same as bug tracking, which is the process of logging and monitoring bugs or errors during software testing4.

The business need originated from external drivers, which are factors outside the control of the organization that influence its goals, objectives, and strategies. In this case, the external driver is the new country’s market and language, which requires the bank to adapt its mobile application to meet the needs and expectations of the potential customers. By providing local language support for the app, the bank can increase its competitive advantage and customer satisfaction in the new country.

References: The answer is based on the BABOK® Guide, which is a key resource for the CCBA® certification. Specifically, it relates to the Strategy Analysis knowledge area, where identifying business needs is a key task for the business analyst12. It also relates to the Business Analysis Planning and Monitoring knowledge area, where the BA should consider the external drivers and their impacts on the business analysis approach

 A work product is any artifact created or modified as part of the business analysis work, such as models, diagrams, matrices, documents, or presentations12. A work product can be used to communicate, analyze, verify, or validate the requirements, or to support decision making or problem solving3. Requirements documentation is not a work product, but a deliverable, which is a work product that is formally reviewed, agreed upon, and delivered to a stakeholder or customer4. Interview questions and notes, presentation slides, and meeting agendas and minutes are examples of work products that can be used to develop the requirements. References:

• 1: BABOK® Guide, Version 3.0, p. 10
• 2: Business Analysis Expert Certification, CCBA® | IIBA®
• 3: CCBA® and CBAP® Certifications Study Guide, Chapter 2
• 4: BABOK® Guide, Version 3.0, p. 11