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HDI HD0-400 Exam With Confidence Using Practice Dumps

Exam Code:
HD0-400
Exam Name:
HDI Qualified Customer Support Specialist
Certification:
HDI World wide Certification
Vendor:
HDI
Questions:
120
Last Updated:
Jan 24, 2025
Exam Status:
Stable
HDI HD0-400

HD0-400: HDI World wide Certification Exam 2024 Study Guide Pdf and Test Engine

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

What is the best reason for using paraphrasing?

Options:

A.

Use paraphrasing to repeat the customer words back to them.

B.

Using paraphrasing gives the customer a chance to tell you if you have understood them.

C.

Using paraphrasing increases the customer knowledge of technical terminology.

D.

Use paraphrasing to tell the customer what they should have done.

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Question 2

Which statement best illustrates the concept of providing consistent service?

Options:

A.

Give each customer an answer on first contact.

B.

Escalate all calls within 10 minutes if no answer is available.

C.

Provide all callers with the same quality of service.

D.

Answer all calls within 15 seconds or 3 rings.

Question 3

What is a best practice for negotiating with a customer?

Options:

A.

Only provide a service that is included in the SLA.

B.

Look at the problem from the customer perspective.

C.

Transfer the customer to your supervisor if they disagree with you.

D.

Strictly follow the Support Centre policies.

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