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HDI HD0-400 Exam With Confidence Using Practice Dumps

Exam Code:
HD0-400
Exam Name:
HDI Qualified Customer Support Specialist
Vendor:
Questions:
120
Last Updated:
Apr 26, 2025
Exam Status:
Stable
HDI HD0-400

HD0-400: HDI World wide Certification Exam 2025 Study Guide Pdf and Test Engine

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HDI Qualified Customer Support Specialist Questions and Answers

Question 1

Why is it important for you to manage calls?

Options:

A.

Managing calls improves Support Centre credibility.

B.

Managing calls increases the cost per call.

C.

Managing calls minimises use of technical terminology.

D.

Managing calls increases utilisation of the knowledge base.

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Question 2

Which is a characteristic of a successful team?

Options:

A.

Incentives are not provided.

B.

There is little communication outside the team.

C.

No goals are established, they are not needed.

D.

Processes are used effectively to maintain service quality.

Question 3

What is the benefit of good teamwork to an organisation?

Options:

A.

Improved overall quality of service provided.

B.

Enhanced career opportunities across the organisation.

C.

Increased capability for technical support and delivery.

D.

Better employees with more skills.