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HDI HD0-100 Exam With Confidence Using Practice Dumps

Exam Code:
HD0-100
Exam Name:
Help Desk Analyst (HDA)
Vendor:
Questions:
116
Last Updated:
Feb 5, 2025
Exam Status:
Stable
HDI HD0-100

HD0-100: HDI World wide Certification Exam 2025 Study Guide Pdf and Test Engine

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Help Desk Analyst (HDA) Questions and Answers

Question 1

Which two are benefits of teamwork? (Choose two.)

Options:

A.

More buy-in

B.

Reduced flexibility

C.

Higher motivation

D.

Increased sympathy

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Question 2

Which two are characteristics of unsuccessful teams? (Choose two.)

Options:

A.

Good team morale

B.

Lack objectives

C.

Lack of ownership

D.

Independence

Question 3

You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?

Options:

A.

Instruct another analyst to conduct follow-up

B.

E-mail an apology to the customer

C.

Notify your manager of the situation

D.

Wait and see if the customer calls back