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Exin ITIL-F Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-F
Exam Name:
ITIL Foundation
Certification:
Exin-ITIL
Vendor:
Exin
Questions:
324
Last Updated:
Jan 22, 2025
Exam Status:
Stable
Exin ITIL-F

ITIL-F: Exin-ITIL Exam 2024 Study Guide Pdf and Test Engine

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ITIL Foundation Questions and Answers

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Question 1

Which of the following activities are performed by a service desk?

1. Logging details of incidents and service requests

2. Providing first-line investigation and diagnosis

3. Restoring service

4. Implementing all standard changes

Options:

A.

All of the above

B.

1, 2 and 3 only

C.

2 and 4 only

D.

3 and 4 only

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Question 2

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Options:

A.

Implementing service and process improvements

B.

Reviewing measurements and metrics

C.

Creating a baseline

D.

Defining measurable targets

Question 3

What is a service delivered between two business units in the same organization known as?

Options:

A.

Strategic service

B.

Delivered service

C.

Internal service

D.

External service

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