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Exin ITIL-F Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-F
Exam Name:
ITIL Foundation
Certification:
Vendor:
Questions:
324
Last Updated:
Dec 22, 2024
Exam Status:
Stable
Exin ITIL-F

ITIL-F: Exin-ITIL Exam 2024 Study Guide Pdf and Test Engine

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ITIL Foundation Questions and Answers

Question 1

Which of the following is NOT a source of best practice?

Options:

A.

Standards

B.

Technology

C.

Academic research

D.

Internal experience

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Question 2

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

Options:

A.

Service level management

B.

Service portfolio management

C.

Request fulfilment

D.

Demand management

Question 3

What are customers of IT services who do NOT work in the same organization as the service provider known as?

Options:

A.

Strategic customers

B.

External customers

C.

Valued customers

D.

Internal customers