CIPS L4M3 Exam With Confidence Using Practice Dumps

Qualitative KPIs are based on pure opinions about how well or otherwise the goods are performing or the service is being delivered. Most often, these will be linked to, or converted into, a numerical measure. However, such satisfaction surveys often also include free fields for respondents to explain why they feel the way they do, and what they might have liked to have been different.

On the other hand, quantitative KPIs are based on numerical measure with either definite number (e.g., actual number of orders incomplete or otherwise inaccurate during the time period) or as a percentage (e.g. number of inaccurate orders as a percentage of the total number of orders).

Openness and co-operation means that supplier is open and co-operative in its relationship with purchaser, e.g., in terms of joint problem solving. This KPI is qualitative since it is measured by individual judgement.

Responsiveness of supplier means the supplier responds rapidly to requests for information and support without having to be chased. It is measured by the number of times requests chased as a percentage of number of requests. It is a quantitative KPI.

Customer satisfactory ratings means the level of customer's satisfaction. This KPI is measured by periodic survey and it is a qualitative KPI.

Cost management is another quantitative KPI. It can be measured by comparing between the actual costs and the contractual costs.

OTIF (one-time in-full) deliveries is a quantitative KPI. It can be measured by counting the inaccurate deliveries in the period or inaccurate deliveries as a percentage of total number of deliveries for period.

Advantages for the use of model forms of contract include:

• Helps to reduce the time and cost in contract development, particularly in detailed negotiation of terms and conditions.

• Avoids starting from the beginning each time, avoids” re-inventing the wheel” each time.

• Model contract forms may be widely accepted by both buyers and sellers across the industry or sector.

• Model contract forms are even handed and designed to be fair to both parties in the contract.

• Model contract forms include standard clauses that can be selected or deleted on an as required basis.

• Model contract form’s standard clauses are more likely to contain the correct legal terminology without recourse to third party experts.

Disadvantages of this type of contract include:

• Terms may be less advantageous, than may be achieved through negotiations, particularly where there is one party who is much stronger than the other.

• The generic contract may be difficult to adapt to the specific circumstances between two parties.

• Terms may not necessarily include special clauses or requirements to cover a particular or unusual situation.

• Legal advice and input may still be required, particularly where significant variations to the norm are required.

• There may be costs associated with training staff in the detailed application of the model forms of contract.

ISO standards are internationally agreed by worldwide experts. They overcome countries' differences and facilitate global trade. If a buying organisation is sourcing globally, they should use ISO standards within the specification.