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BCS ITILF Exam With Confidence Using Practice Dumps

Exam Code:
ITILF
Exam Name:
ITIL Foundation
Certification:
Vendor:
Questions:
324
Last Updated:
Apr 26, 2025
Exam Status:
Stable
BCS ITILF

ITILF: BCS Other Certification Exam 2025 Study Guide Pdf and Test Engine

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ITIL Foundation Questions and Answers

Question 1

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

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Question 2

Which of the following are objectives of service level management?

1: Defining, documenting and agreeing the level of IT services to be provided

2: Monitoring, measuring and reporting the actual level of services provided

3: Monitoring and improving customer satisfaction

4: Identifying possible future markets that the service provider could operate in

Options:

A.

1, 2 and 3 only

B.

1 and 2 only

C.

1, 2 and 4 only

D.

All of the above

Question 3

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Options:

A.

Service Strategy

B.

Continual Service Improvement

C.

Service Operation

D.

Service Design