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Total 254 questions

Certified Application Developer - ServiceNow Questions and Answers

Question 1

For Application Access there is a configuration option called Allow access to this table via web services. Which one of the following statements is true when this option is selected?

Options:

A.

This option restricts the ability to delete records via web services but records can always be read

B.

The user performing the query via web services must have the correct permissions to access the table's records

C.

Even when not selected, users with the correct permissions can use web services to access the table's records

D.

This option restricts access only to SOAP web services but does not apply to REST

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Question 2

Which objects can be used in Inbound Action scripts?

Options:

A.

current and previous

B.

current and email

C.

current and event

D.

current and producer

Question 3

What do you install when you want to add applications or functionality within your development instance?

Options:

A.

Patch

B.

Updated Pack

C.

App Package

D.

Plugin

E.

App Updated Set

Question 4

What syntax is used in a Record Producer script to access values from Record Producer form fields?

Options:

A.

producer.field_name

B.

producer.variablename

C.

current.variable_name

D.

current.field_name

Question 5

Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer UI for a user rather than the ServiceNow form UI?

Options:

A.

Content Page

B.

Script (from Arguments)

C.

URL (from Arguments)

D.

HTML (from Arguments)

Question 6

The task table is an example of which of the following?

Choose 2 answers

Options:

A.

Legacy class

B.

Child class

C.

Base class

D.

Parent class

Question 7

When debugging Email Notifications, what must you check on a user record?

Choose 2 answers

Options:

A.

The user must not be locked out.

B.

Delegation must be enabled.

C.

Active must be true.

D.

The First name and Last name fields must have values.

E.

The Email field must have a valid value.

Question 8

Many actions are included with flow designer what are some frequently used core actions?

Choose 4 answers

Options:

A.

Look Up Record

B.

Ask for Approval

C.

Create Record

D.

Look for Update

E.

Wait for Condition

F.

Wart for Match

Question 9

Which of the following statements must evaluate to true for a user to pass an Access Control?

Choose 3 answers

Options:

A.

Other matching Access Controls for the records evaluate to true.

B.

Conditions configured in the Access Control must evaluate to true.

C.

The user must be granted access through a business rule.

D.

The user has one of the roles specified in the Required roles related list.

E.

Scripts configured in the Access Control must evaluate to true.

Question 10

Which Application Access configuration field(s) are NOT available if the Can read configuration field is NOT selected?

Options:

A.

All access to this table via web services

B.

Can create, Can update, and Can delete

C.

Can read does not affect the availability of other Application Access fields

D.

Allow configuration

Question 11

Which of the following are true for reports in ServiceNow? (Choose three.)

Options:

A.

Any user can see any report shared with them.

B.

Can be a graphical representation of data.

C.

All users can generate reports on any table.

D.

Can be run on demand by authorized users.

E.

Can be scheduled to be run and distributed by email.

Question 12

Which of the following is NOT supported by Flow Designer?

Options:

A.

Call a subflow from a flow

B.

Test a flow with rollback

C.

Use Delegated Developer

D.

Run a flow from a MetricBase Trigger

Question 13

Which server-side API debug log method is available for scoped applications?

Options:

A.

gs.print()

B.

gs.log()

C.

gs.debuglog()

D.

gs.info()

Question 14

Which of the following is true about deleting fields from a table?

Options:

A.

Any field on a table can be deleted

B.

User-defined non-inherited fields can be detected

C.

Inherited fields can be detected

D.

Table records are deleted when a field is detected

Question 15

In a privately-scoped application, which methods are used for logging messages in server-side scripts? (Choose 2 answers)

Options:

A.

gs.info()

B.

gs.debug()

C.

gs.iog()

D.

gs.error()

E.

gs.logError()

Question 16

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Options:

A.

ServiceNow Messenger

B.

Knowledge Chat

C.

Virtual Agent

D.

Now Support

E.

Agent Workspace

Question 17

Which script types execute on the server? (Choose three.)

Options:

A.

Business Rule

B.

Client Scripts

C.

UI Policies

D.

Script Actions

E.

Scheduled Jobs

Question 18

What are the features of Flow Designer?

Choose 3 answers

Options:

A.

Add stages to a flow

B.

Call a flow from another flow or subflow

C.

Test a flow using the "Run as" feature

D.

Support Java Scripting code to test conditions that trigger the flow. Eg Run a flow from a Catalog item

E.

Perform form field data validation at client side

Question 19

When creating new application files in a scoped application, cross scope access is turned on by default in which of the following?

Options:

A.

REST messages

B.

Table

C.

Script Include

D.

Workflow

Question 20

Once an application is ready to share, which of the following methods of publishing are supported by ServiceNow?

Choose 3 answers

Options:

A.

Publish to an application repository

B.

Publish to a spreadsheet

C.

Publish to a local USB device

D.

Publish to a local drive

E.

Publish to an Update Set

F.

Publish to the ServiceNow Store

Question 21

Which one of the following is NOT part of the Form Designer?

Options:

A.

Form layout

B.

Page header

C.

Schema map

D.

Field navigator

Question 22

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Options:

A.

itil users

B.

Users with kb_user role

C.

Any active user

D.

No users

E.

Any user with an article's permalink

Question 23

In a Business Rule, which one of the following returns the sys_id of the currently logged in user?

Options:

A.

g_form getUserID()

B.

g_form getUserSysy

C.

gs.getUserSysID()

D.

gs.getUserID()

Question 24

Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?

Options:

A.

User Policy

B.

Predictive Intelligence

C.

Assignment Rule

D.

UI Policy

Question 25

Which is the base table of the configuration management database hierarchy?

Options:

A.

cmdb_rel_ci

B.

ucmdb

C.

cmdb_ci

D.

cmdb

Question 26

What plugin enables the Guided Application Creator?

Options:

A.

com.glide.sn-guided-app-creator

B.

com.glide.service_creator

C.

com.glide.snc.apps_creator

D.

com.snc.apps_creator_template

Question 27

Which testing framework is used to test ServiceNow Applications?

Options:

A.

Automated Test Framework (ATF)

B.

Selenium

C.

Test Driven Framework (TDF)

D.

Junit

Question 28

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.

Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

B.

On the Tag field, select Special Handling from the choice list

C.

On the Special Handling field check the box

D.

Click on the Context menu, select Add Tact, type Special Handling. press enter

Question 29

How does ServiceNow match inbound email to existing records?

Options:

A.

Watermark

B.

Record link

C.

Subject line

D.

sys_id

Question 30

When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?

Options:

A.

${event. }

B.

${current. }

C.

${property name>.getDisplayValue()}

D.

${gs.}

Question 31

An administrator creates "customer_table_adminH and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

Options:

A.

customer all

B.

customer.field

C.

customer.*

D.

customer.none

Question 32

Client-side scripts manage what?

Options:

A.

Forms and Forms Fields

B.

Playbook access

C.

Database and backend

D.

User access

Question 33

When creating an application through the Guided Application Creator, which of the following is NOT an option for creating a table?

Options:

A.

Upload spreadsheet

B.

Create table from template

C.

Extend a table

D.

Create table from scratch

Question 34

When creating an application through the Guided Application Creator, which of the following is a user experience option?

Options:

A.

Portal

B.

Mobile

C.

Self-service

D.

Workspace

Question 35

What is the REST API Explorer used to do?

Options:

A.

Practice using REST to interact with public data providers

B.

Find resources on the web for learning about REST

C.

Convert SOAP Message functions to REST methods

D.

Create sample code for sending REST requests to ServiceNow

Question 36

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

Options:

A.

On State column title, right-click select Filter Out > Resolved

B.

On the list of records, locate and right-click on the Resolved value, select Exclude

C.

Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

D.

On the list of records, locate and right-click on the Resolved value, select Filter Out

E.

On Search, select State, type not Resolved, press enter

Question 37

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

Options:

A.

Dictionary Design Policy

B.

Field Criteria Policy

C.

Data Quality Policy

D.

Data Policy

Question 38

On what part of the ServiceNow instance, would you find the option to Impersonate User?

Options:

A.

User Menu

B.

Content Frame

C.

Application Navigator

D.

Module

Question 39

What are examples of Ul Actions, relating to Lists?

Choose 4 answers

List Control

Options:

A.

List Buttons

B.

List Choices

C.

List Override

D.

List Links

E.

List Context Menu

Question 40

Which of the following GuideRecord methods run a query against a database table?

Choose 3 answers

Options:

A.

-query( )

B.

runQuery()

C.

query()

D.

-get()

E.

get(

Question 41

When configuring a module, what does the Override application menu roles configuration option do?

Options:

A.

Users with the module role but without access to the application menu access the module

B.

Self-Service users can access the module even though they do not have roles

C.

Admin is given access to the module even if Access Controls would ordinarily prevent access

D.

Users with access to the application menu can see the module even if they don’t have the module role

Question 42

Here is an example of the criteria set for a knowledge base:

• Companies: ACME North America

• Departments: HR

• Groups: ACME Managers

• Match All: Yes

In this example, what users would have access to this knowledge base?

Options:

A.

Employees of ACME North America, who are members of HR Department or the ACME Managers group

B.

Members of the ACME Manager group, who are also members of HR Department and part of ACME North America

C.

Members of the ACME Managers group, and HR department, regardless of geography

D.

Users which are members of either ACME North America, or HR Department or ACME Managers group

Question 43

Which tool is used to define relationships between fields in an import set table and a target table?

Options:

A.

Field Transformer

B.

Schema Map

C.

Transform Schema

D.

Transform Map

Question 44

What are web services?

Options:

A.

They provide a customer-facing view of available service and product offerings provided by departments within the organization

B.

Methods used to allow applications to connect to other software applications over a network

C.

Methods used to create and maintain Ul Pages

D.

Methods used to discover a wide variety of systems and applications

Question 45

From the list below, identify one reason an application might NOT be a good fit with ServiceNow.

The application:

Options:

A.

Needs workflow to manage processes

B.

Requires “as-is” use of low-level programming libraries

C.

Requires reporting capabilities

D.

Uses forms extensively to interact with data

Question 46

Which of the following is true for the Application Picker and Application Scope?

Options:

A.

Selecting application from the Application Picker does not set the Application Scope.

B.

Selecting Global in the Application Picker sets the Application Scope to incident

C.

Global is a reserved application which does not appear in the Application Picker

D.

Selecting an application from the Application Picker sets the Application Scope

Question 47

ServiceNow contains a resource which provides the following:

• A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

• A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.

Common Services Data Model (CSDM)

B.

Configuration Management Database (CMDB)

C.

Information Technology Service Management (ITSM)

D.

Information Technology Infrastructure Library (ITIL)

Question 48

Which tables are available by default in a ServiceNow instance?

Choose 3 answers

Options:

A.

Task

B.

Item

C.

User

D.

Incident

E.

Issue

F.

Project

Question 49

Which statement correctly describes the differences between a Client Script and a Business Rule?

Options:

A.

A Client Scrip! executes on the client and a Business Rule executes on the server

B.

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

C.

A Client Script executes on the server and a Business Rule executes on the client

D.

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

Question 50

When creating application tables, a user role is automatically added to the table record. Which other role does an application typically have?

Options:

A.

Application Manager

B.

Application Fulfiller

C.

Application Super User

D.

Application Admin

Question 51

In an Email Notification, which one of the following is NOT true for the Weight field?

Options:

A.

Only Notifications with the highest weight for the same record and recipients are sent

B.

A Weight value of zero means that no email should be sent

C.

The Weight value defaults to zero

D.

A Weight value of zero means the Notification is always sent when the Notification’s When to send criteria is met

Question 52

What are examples of Ul Actions relating to forms?

Choose 3 answers

Options:

A.

Form Buttons

B.

Form Context Menu

C.

Form Columns

D.

Form View

E.

Form Links

Question 53

When designing and creating a form, what do you create to organize fields on a form?

Options:

A.

Related lists

B.

Tabs

C.

Sections

D.

Buttons

Question 54

When creating a table in a privately-scoped application, which four Access Controls are created for the table?

Options:

A.

Insert, Delete, Query, Write

B.

Create, Delete, Read, Write

C.

Create, Delete, Read, Update

D.

Insert, Delete, Query, Update

Question 55

Which of the following statements does NOT apply when extending an existing table?

Options:

A.

The parent table’s Access Controls are evaluated when determining access to the new table’s records and fields

B.

The new table inherits the functionality built into the parent table

C.

The new table inherits all of the fields from the parent table

D.

You must script and configure all required behaviors

Question 56

When configuring an Access Control which has no condition or script, which one of the following statements is NOT true?

Options:

A.

table.*will grant access to every field in a record

B.

table.None will grant access to every record on the table

C.

table.field will grant access to a specific field in a record

D.

table.id will grant access to a specific record on the table

Question 57

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

Options:

A.

Roles

B.

Groups

C.

Categories

D.

User Criteria

Question 58

Which one of the following is the fastest way to create and configure a Record Producer?

Options:

A.

Create a Catalog Category, open the category, and select the Add New Record Producer button

B.

Use the Record Producer module then add and configure all variables manually

C.

Open the table in the Table records and select the Add to Service Catalog Related Link

D.

Open the table’s form, right-click on the form header, and select the Create Record Producer menu item

Question 59

As administrator, what must you do to access features of High Security Settings?

Options:

A.

Add security_admin role to your user account

B.

Use System Administration > Elevate Roles module

C.

Select Elevate Roles

D.

Impersonate Security Admin

Question 60

What occurs when an existing table is extended in ServiceNow?

Options:

A.

The new table inherits the functionality built into the parent table.

B.

The new table does not inherit any of the fields from the parent table.

C.

You must script and configure all required behaviors.

D.

The table's Access Controls are ignored when determining access to the new table's records and fields.

Question 61

Which items are valid UI Action types in ServiceNow? (Choose 3 answers)

Options:

A.

List banner button

B.

Workflow action

C.

Form button

D.

List choice

E.

Form choice

F.

Record navigation button

Question 62

What is the ServiceNow App Repository?

Options:

A.

A Request table

B.

Another name for update sets

C.

A database containing ServiceNow apps

D.

A collection of files in a Git database

Question 63

When working in the Form Designer, configuring the label of a field in a child table changes the label on which table(s)?

Options:

A.

base table

B.

child table

C.

parent table

D.

all tables

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Total 254 questions