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Total 254 questions

Certified Application Developer - ServiceNow Questions and Answers

Question 1

Which Report Type(s) can be created by right-clicking on a column header in a table’s list?

Options:

A.

Bar Chart, Pie Chart, Histogram, and Line

B.

Bar Chart

C.

Bar Chart, Pie Chart, and Histogram

D.

Bar Chart and Pie Chart

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Question 2

Which one of the following is the baseline behavior of a table in a privately-scoped application?

Options:

A.

The table and its data are not accessible using web services

B.

Any Business Rule can read, write, delete, and update from the table

C.

Only artifacts in the table’s application can read from the table

D.

All application scopes can read from the table

Question 3

Which one of the following is true?

Options:

A.

A UI Policy’s Actions execute before the UI Policy’s Scripts

B.

The execution order for a UI Policy’s Scripts and Actions is determined at runtime

C.

A UI Policy’s Scripts execute before the UI Policy’s Actions

D.

A UI Policy’s Actions and Scripts execute at the same time

Question 4

How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application’s data tables?

Options:

A.

You must create Access Controls to prevent all other application scopes from creating configuration records on an application’s data tables rather than using Application Access

B.

Set the Accessible from field value to All application scopes and de-select the Can create option

C.

Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option

D.

Set the Accessible from field value to This application scope only

Question 5

Once an application is ready to share, which of the following methods of publishing are supported by ServiceNow?

Choose 3 answers

Options:

A.

Publish to an application repository

B.

Publish to a spreadsheet

C.

Publish to a local USB device

D.

Publish to a local drive

E.

Publish to an Update Set

F.

Publish to the ServiceNow Store

Question 6

Can inherited fields be deleted from a table?

Options:

A.

Yes, select the red X in the left-most column in the table definition

B.

Yes, but only if there has never been any saved field data

C.

No, inherited fields cannot be deleted from a child table

D.

Yes, but only if they are text fields

Question 7

For your implementation the following tables are extended from each other:

• Incident table is extended from Task table

• Super Incident table is extended from Incident table

In this situation, which table(s) are Parent. Child and Base tables?

Choose 5 answers

Options:

A.

Incident table is a Child table

B.

Incident table is a Parent table

C.

Task table is a Child table

D.

Super Incident table is a Child table

E.

Super Incident table is a Parent table

F.

Task table is a Base table

G.

Task table is a Parent table

Question 8

What is a 'workflow context'?

Options:

A.

The business reason or process for which a workflow is designed

B.

A checked-out workflow that is being edited

C.

It is generated from a workflow version, executes activities, and follows transitions

D.

The table for which a workflow is defined, plus any conditions such as 'Active is true'

Question 9

The Report Designer contains different sections for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.

Options:

A.

Data

B.

Type

C.

Sources

D.

Properties

E.

Configure

Question 10

Which are valid caller access field options? (Choose 3 answers)

Options:

A.

Allow Configuration

B.

Caller Permission

C.

Accessible from

D.

None

E.

Caller Restriction

F.

Caller Tracking

Question 11

What are some of the benefits of extending an existing table such as the Task table when creating a new application?

a)You can repurpose existing fields by simply changing the label.

b)Use existing fields with no modifications.

c)Existing logic from the parent table will be automatically applied to the new table.

d)All of the parent table records are copied to the new table.

Options:

A.

a, b, c, and d

B.

a and b

C.

b and c

D.

a, b, and c

Question 12

Client-side scripts manage what?

Options:

A.

Forms and Forms Fields

B.

Playbook access

C.

Database and backend

D.

User access

Question 13

What is the best UX format to use for lists and forms?

Options:

A.

Forms

B.

Lists

C.

Standard

D.

Classic

Question 14

Which one of the following is NOT a method used for logging messages in a server-side script for a privately- scoped application?

Options:

A.

gs.log()

B.

gs.error()

C.

gs.warn()

D.

gs.debug()

Question 15

Application developers can specify which ServiceNow page a user sees after submitting a new record using the Record Producer Ul. How is the page specified?

Options:

A.

Write an after Business Rule script for the Record Producer's table: window.redirect = "";

B.

Create an application property to store the URL

C.

Write a script in the Record Producer's Script field: producer.redirect = "";

D.

Configure the page in the Module that opens the Record Producer Ul

Question 16

Which of the following is NOT a trigger type in Flow Designer?

Options:

A.

Outbound Email

B.

Application

C.

Record

D.

Schedule

Question 17

When a ServiceNow instance requests information from a web service, ServiceNow is the web service:

Options:

A.

Publisher

B.

Specialist

C.

Provider

D.

Consumer

Question 18

What records are used to track cross-scope applications or scripts that request access to an application, application resource, or event?

Options:

A.

Restricted caller access records

B.

Caller tracking records

C.

Access control level records

D.

Cross-scope access records

Question 19

Which one of the following is NOT an example of when an application might use a Scheduled Script Execution (Scheduled Job)?

Options:

A.

The application needs to send weekly email reminders to requestors for all records on a table

B.

The application needs to run a clean up script on the last day of every month

C.

The application needs to query the database every day to look for unassigned records

D.

The application needs to run a client-side script at the same time every day

Question 20

What are the features of Flow Designer?

Choose 3 answers

Options:

A.

Add stages to a flow

B.

Call a flow from another flow or subflow

C.

Test a flow using the "Run as" feature

D.

Support Java Scripting code to test conditions that trigger the flow. Eg Run a flow from a Catalog item

E.

Perform form field data validation at client side

Question 21

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Options:

A.

Import sets

B.

Update sets

C.

Transform maps

D.

System dictionaries

Question 22

It is best practice to define the business requirements and the process(es) an application will manage as part of the application development plan. What are some of the considerations to document as part of the business process?

Options:

A.

Business problem, data input/output, users/stakeholders, and process steps

B.

Business problem, data input/output, project schedule, and process steps

C.

Business problem, data input/output, users/stakeholders, and database capacity

D.

Business problem, users/stakeholders, available licenses, and database capacity

Question 23

What are Application Files in a ServiceNow application?

Options:

A.

An XML export of an application's table records

B.

ServiceNow artifacts comprising an application

C.

XML exports of an application's Update Set

D.

CSV files containing data imported into an application

Question 24

Which source control operation is available from BOTH Studio and the Git Repository?

Options:

A.

Create Branch

B.

Apply Remote Changes

C.

Stash Local Changes

D.

Edit Repository Configurations

Question 25

When creating an application through the Guided Application Creator, what are the options for creating a table? (Choose 3 answers)

Options:

A.

Link to external tables

B.

Create a table from scratch

C.

Create a table from a template

D.

Run import jobs

E.

Upload a spreadsheet

F.

Use API calls

G.

Extend a table

Question 26

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

Options:

A.

Reference

B.

Lookup

C.

Preview

D.

Quickview

E.

Drilldown

F.

Snapshot

Question 27

Which server-side object provides methods for working with dates when writing a script in a privately scoped application?

Options:

A.

GlideDate Time

B.

current

C.

GlideRecord

D.

GlideSystem

Question 28

What are web services?

Options:

A.

They provide a customer-facing view of available service and product offerings provided by departments within the organization

B.

Methods used to allow applications to connect to other software applications over a network

C.

Methods used to create and maintain Ul Pages

D.

Methods used to discover a wide variety of systems and applications

Question 29

Which server-side API debug log method is available for scoped applications?

Options:

A.

gs.print()

B.

gs.log()

C.

gs.debuglog()

D.

gs.info()

Question 30

Which database operations can be controlled with Application Access? (Choose 2 answers)

Options:

A.

Update

B.

Create

C.

Execute

D.

Query

Question 31

When working in the Form Designer, configuring the label of a field in a child table changes the label on which table(s)?

Options:

A.

base table

B.

child table

C.

parent table

D.

all tables

Question 32

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

Options:

A.

On State column title, right-click select Filter Out > Resolved

B.

On the list of records, locate and right-click on the Resolved value, select Exclude

C.

Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

D.

On the list of records, locate and right-click on the Resolved value, select Filter Out

E.

On Search, select State, type not Resolved, press enter

Question 33

When evaluating Access Controls, ServiceNow searches and evaluates:

Options:

A.

Only for matches on the current table

B.

Only for matches on the current field

C.

From the most specific match to the most generic match

D.

From the most generic match to the most specific match

Question 34

Which of the following statements must evaluate to true for a user to pass an Access Control?

Choose 3 answers

Options:

A.

Other matching Access Controls for the records evaluate to true.

B.

Conditions configured in the Access Control must evaluate to true.

C.

The user must be granted access through a business rule.

D.

The user has one of the roles specified in the Required roles related list.

E.

Scripts configured in the Access Control must evaluate to true.

Question 35

Which of the following methods is NOT part of the ServiceNow REST API?

Options:

A.

COPY

B.

POST

C.

GET

D.

DELETE

Question 36

How does the Application Picker interact with Application Scope in ServiceNow?

Options:

A.

Selecting Global in the Application Picker sets the Application Scope to Incident.

B.

Global is a reserved application which does not appear in the Application Picker.

C.

Selecting an application from the Application Picker does not set the Application Scope.

D.

Selecting an application from the Application Picker sets the Application Scope.

Question 37

How does the Application Picker interact with Application Scope in ServiceNow?

Options:

A.

Global is a reserved application that does not appear in the Application Picker.

B.

Selecting Global in the Application Picker sets the Application Scope to Incident.

C.

Selecting an application from the Application Picker sets the Application Scope.

D.

Selecting an application from the Application Picker does not set the Application Scope.

Question 38

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

Options:

A.

incident.all

B.

incident!

C.

incidentNone

D.

incident'

Question 39

Which statement correctly describes the differences between a Client Script and a Business Rule?

Options:

A.

A Client Scrip! executes on the client and a Business Rule executes on the server

B.

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

C.

A Client Script executes on the server and a Business Rule executes on the client

D.

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

Question 40

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.

Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

B.

On the Tag field, select Special Handling from the choice list

C.

On the Special Handling field check the box

D.

Click on the Context menu, select Add Tact, type Special Handling. press enter

Question 41

There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.

Options:

A.

Identify the table

B.

Script the function(s)

C.

Create a class

D.

Create a prototype object from the new class

Question 42

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology Value. How would you do that?

Choose 2 answers

Options:

A.

Right click on Priority and select Configure Dictionary

B.

Right click on Priority and select Configure Display Settings

C.

Right click on Priority and select Configure Column

D.

Right click on Priority and select Configure Label

Question 43

Identify the way(s) an application can respond to an Event generated by the gs.eventQueue() method.

a) Script Action

b) Scheduled Script Execution (Scheduled Job)

c) UI Policy

d) Email Notification

Options:

A.

b and c

B.

c

C.

a and d

D.

a and c

Question 44

An administrator creates "customer_table_adminH and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

Options:

A.

customer all

B.

customer.field

C.

customer.*

D.

customer.none

Question 45

Which of the following is a good practice for adding instructions to a form?

Options:

A.

Annotations

B.

Related links to wiki pages

C.

A context Menu UI Action

D.

A population read-only field

Question 46

When debugging Email Notifications, what must you check on a user record?

Choose 2 answers

Options:

A.

The Email field must have a valid value.

B.

The user must not be locked out.

C.

The First name and Last name fields must have values.

D.

Active must be true.

E.

Delegation must be enabled.

Question 47

Which determines the relationships between field in an Import Set table to field in an existing ServiceNow table?

Options:

A.

Data Sources

B.

Schema Map Relationship Builder

C.

Business Service Management Map

D.

Transform Map

Question 48

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

Options:

A.

Dictionary Design Policy

B.

Field Criteria Policy

C.

Data Quality Policy

D.

Data Policy

Question 49

What do you install when you want to add applications or functionality within your development instance?

Options:

A.

Patch

B.

Updated Pack

C.

App Package

D.

Plugin

E.

App Updated Set

Question 50

What is required to link a ServiceNow application to a Git repository?

Choose 3 answers

Options:

A.

URI

B.

ACL

C.

User name

D.

URL

E.

Application name

F.

Password

Question 51

Which of the following statements is NOT true for the Form Designer?

Options:

A.

To add a section to the form layout, drag it from the Field Types tab to the desired destination on the form.

B.

To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form.

C.

To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button.

D.

To create a new field on a form’s table, drag the appropriate data type from the Field Types tab to the form and then configure the new field.

Question 52

When a custom table is created, which access control rules are automatically created?

Choose 4 answers

Options:

A.

update

B.

read

C.

execute

D.

create

E.

delete

F.

write

Question 53

From the list below, identify one reason an application might NOT be a good fit with ServiceNow.

The application:

Options:

A.

Needs workflow to manage processes

B.

Requires “as-is” use of low-level programming libraries

C.

Requires reporting capabilities

D.

Uses forms extensively to interact with data

Question 54

Which one of the following is NOT true for Modules?

Options:

A.

Access to Modules is controlled with roles

B.

Modules open content pages

C.

Every Module must be associated with a table

D.

Every Module must be part of an Application Menu

Question 55

What is the name of the string that displays filter criteria?

Options:

A.

Breadcrumb

B.

Choice

C.

Menu

D.

Topic

Question 56

Which one of the following objects CANNOT be used in a Script Action script?

Options:

A.

previous

B.

GlideRecord

C.

event

D.

current

Question 57

Which one of the following is NOT part of the Form Designer?

Options:

A.

Form layout

B.

Page header

C.

Schema map

D.

Field navigator

Question 58

What plugin enables the Guided Application Creator?

Options:

A.

com.glide.sn-guided-app-creator

B.

com.glide.service_creator

C.

com.glide.snc.apps_creator

D.

com.snc.apps_creator_template

Question 59

Which role(s) are required to impersonate a user?

Choose 2 answers

Options:

A.

security_admin

B.

sys_admin

C.

admin

D.

sys_user

E.

impersonator

Question 60

When creating a table in a privately-scoped application, which four Access Controls are created for the table?

Options:

A.

Insert, Delete, Query, Write

B.

Create, Delete, Read, Write

C.

Create, Delete, Read, Update

D.

Insert, Delete, Query, Update

Question 61

How can an application link to a repository behind a firewall?

Options:

A.

This option is not supported.

B.

Link an application to source control through a MID Server.

C.

Link an application to source control through an access token.

D.

Link an application to source control with multi-factor authentication.

Question 62

When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?

Options:

A.

${event. }

B.

${current. }

C.

${property name>.getDisplayValue()}

D.

${gs.}

Question 63

Why would you build a custom app?

Options:

A.

To fulfill is specific use case on internal processes.

B.

To avoid using a code repository like GiotHub or GitLab

C.

To create a custom integration for a 3rd party system

D.

To replace servieNow base tables

Question 64

Which options are strategies for debugging client-side scripts? (Choose 2 answers)

Options:

A.

g_form.addInfoMessage()

B.

gs.addErrorMessage()

C.

jslog()

D.

gs.log()

Question 65

Which one of the following database operations cannot be controlled with Application Access?

Options:

A.

Update

B.

Delete

C.

Create

D.

Query

Question 66

What syntax is used in a Record Producer script to access values from Record Producer form fields?

Options:

A.

producer.field_name

B.

producer.variablename

C.

current.variable_name

D.

current.field_name

Question 67

Which of the following features are available to Global applications? (Choose two.)

Options:

A.

Automated Test Framework

B.

Source Control

C.

Delegated Development

D.

Flow Designer

Question 68

Which of the following statements must evaluate to true for a user to pass an Access Control? (Choose 3 answers)

Options:

A.

The user must be granted access through a business rule.

B.

Conditions configured in the Access Control must evaluate to true.

C.

The user has one of the roles specified in the Required roles related list.

D.

Other matching Access Controls for the record evaluate to true.

E.

Scripts configured in the Access Control must evaluate to true.

Question 69

What section on the Notes tab, shows the history of the work documented on the record?

Options:

A.

Journal

B.

Activity Stream

C.

Diary

D.

Timeline

E.

Audit Log

Question 70

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Options:

A.

Knowledge

B.

SharePoml

C.

Stack Overflow

D.

ServiceNow Wiki

E.

Knowledge NoW

Question 71

When creating an application through the Guided Application Creator, which of the following is a user experience option?

Options:

A.

Portal

B.

Mobile

C.

Self-service

D.

Workspace

Question 72

Which actions can a Business Rule take without scripting?

Options:

A.

Set field values and query the database

B.

Set field values and add message

C.

Set field values and write to the system log

D.

Set field values and generate an event

Question 73

Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? (Choose two.)

Options:

A.

source_control

B.

source_control_admin

C.

admin

D.

git_admin

Question 74

How would you describe the relationship between the Incident and Task table? I Incident table is extended from Task table

Options:

A.

Incident table has a one to many relationship with the Task table

B.

Incident table has a many to many relationship with the Task table

C.

Incident table is related to the Task table via the INC number

D.

Incident table is a database view of the Task table

Question 75

Which items are valid UI Action types in ServiceNow?

Choose 3 answers

Options:

A.

List Banner Button

B.

Form Button

C.

Form Choice

D.

Record Navigation Button

E.

List Choice

F.

Workflow Action

Question 76

What module do you use to access the reports that are available to you?

Options:

A.

Reports > Overview

B.

Reports > View / Run

C.

Self-Service > My Dashboards

D.

Reports > Homepage

E.

Self-Service > My Reports

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Total 254 questions