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SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Questions and Answers

Question 1

The scope item Solution Order (4GT) has been activated in your SAP S/4HANA Cloud system. You create a solution order.

Which types of items can you include?

Note: There are 3 correct answers to this question.

Options:

A.

Purchase order item

B.

Service contract item

C.

Subscription item

D.

Service quotation item

E.

Sales item

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Question 2

What are examples of business benefits of using scope item Recurring Services (4X5)?

Note: There are 3 correct answers to this question.

Options:

A.

Support for automatic creation of service contracts out of multiple counter plans.

B.

Post time-sheets and expenses automatically based on service order confirmations.

C.

Integration with solution orders and automatic maintenance plan creation based on service quotations.

D.

Being able to use single cycle time and/or counter-based plans and also multiple counter plans.

E.

Support for individual scheduling and also for mass scheduling via background jobs to trigger service orders with or without automatic release.

Question 3

What are some responsibilities of a Customer Center of Expertise (CCOE)?

Note: There are 3 correct answers to this question.

Options:

A.

Serve as a central contact for SAP and manage interactions with the SAP Service Center.

B.

Conduct risk-based assessments to determine the value of activating new processes.

C.

Ensure the resources necessary for the project's success are available.

D.

Reduce the total cost of ownership for IT.

E.

Determine KPIs that will support a continuous improvement mindset.

Question 4

The scope item SAP Field Service Management (49X) has been activated.

Which integration features exist with the integration between SAP S/4HANA Cloud and SAP Field Service Management?

Note: There are 2 correct answers to this question.

Options:

A.

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

B.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

C.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

D.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

Question 5

Which activities can you complete in the Maintain Business Roles SAP Fiori app?

Note: There are 2 correct answers to this question.

Options:

A.

Assign PFCG profiles to a business role

B.

Maintain catalog roles

C.

Maintain restrictions

D.

Assign business catalogs to a business role

Question 6

What is a manual configuration step that is required before being able to use scope item Subscription Management with Sales Billing (57Z)?

Options:

A.

Set-up a special document type for the solution order.

B.

Define a new business partner category for a subscription user.

C.

Maintain a Communication User, System and Arrangement.

D.

Define an item category to identify a subscription in a service order.

Question 7

In an in-house repair process, which categories of costs can be posted via a confirmation onto a repair order?

Note: There are 3 correct answers to this question.

Options:

A.

Overhead costs

B.

Costs based on goods issue postings

C.

Expenses

D.

Costs based on goods receipt postings

E.

Costs based on time sheet entries

Question 8

What is the primary goal of using a solution order in an SAP S/4HANA Cloud system?

Options:

A.

To enable an SAP customer to only use one document type for all service-related processes, replacing service contracts, service orders and so on.

B.

To enable an SAP customer to provide a specific and detailed pre-defined solution to a problem for one of their customers.

C.

To enable an SAP customer to only use one document type for all sales and service processes, replacing sales orders, service contracts, service orders and so on.

D.

To enable an SAP customer to address their market for selling, delivering and managing combinations of (project) services, subscriptions and products using one overall document for one of their customers.

Question 9

The scope item Solution Order (4GT) has been activated in your SAP S/4HANA system. You add multiple items to a solution order that you want to see combined on one billing document for your customer.

How do you proceed?

Options:

A.

In the solution order itself, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

B.

In the business partner master record of the customer you are selling to, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

C.

The solution order ID is automatically used as a split criterion by the SAP S/HANA Cloud system when creating billing documents. This means that no additional set-up is needed to be able to combine all items on one billing document for your customer.

D.

Using the extensibility framework, a custom field is created at billing document header level and it is filled with the solution order ID. The solution order ID is then used as a split criterion by the SAP S/HANA Cloud system when creating billing documents.

Question 10

What are prerequisites to be able to perform partial billing for a normal service bundle in a Time & Material service order?

Note: There are 2 correct answers to this question.

Options:

A.

The main item of the service bundle in the Time & Material service order requires either status Released or status Completed before the service bundle can be billed.

B.

The main item of the service bundle in the Time & Material service order requires status Completed before a completed sub-item can be billed.

C.

The sub-items of the service bundle in the Time & Material service order require status Completed before the service bundle can be billed.

D.

The sub-items of the service bundle in the Time & Material service order require status Released before they can be billed.

Question 11

You need to procure a spare part from an external party.

When does the SAP S/4HANA Cloud system generate a purchase requisition for the spare part?

Options:

A.

A purchase requisition is generated automatically once the service order line item for the spare part is output and sent to the supplier.

B.

A purchase requisition is generated automatically once the service order line item for the spare part is released and saved.

C.

A purchase requisition is generated automatically once a service contract item has been created for the spare part.

D.

A purchase requisition can only be generated automatically using a material requirements planning (MRP) run.

Question 12

Data Migration

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What are characteristics of the SAP S/4HANA Migration Cockpit?

Note: There are 2 correct answers to this question.

Options:

A.

Extensibility using the Legacy System Migration Workbench (LSMW)

B.

Mapping source values to SAP S/4HANA target values

C.

Guidance and simulation of the migration process

D.

Combining the staging and file approaches into one migration project

Question 13

What are some of the goals that scope item Service Monitoring and Analytics (43B) aims to achieve?

Note: There are 2 correct answers to this question.

Options:

A.

Helping to achieve on-time service delivery by monitoring service notifications for completeness

B.

Checking the fulfillment rate of service contracts across different dimensions by checking the released quantities

C.

Helping to achieve on-time service delivery by monitoring service orders for completeness

D.

Comparing and analyzing service orders across different dimensions to be able to act when needed

Question 14

Why do you configure output control for service quotations?

Options:

A.

You need to define the possible follow-up steps after service quotation confirmation.

B.

You need to define the dependencies between statuses a service quotation can have.

C.

You need to define in which form a service quotation needs to be sent to a customer.

D.

You need to define the prerequisites for service quotation confirmation by the customer.

Question 15

A repair order in your SAP S/4HANA Cloud system is released.

What type of item triggers the automatic creation of a purchase requisition?

Options:

A.

Expense item

B.

Service part item

C.

Service entry sheet

D.

Repair service

Question 16

How can you migrate data to SAP S/4HANA Cloud?

Note: There are 2 correct answers to this question.

Options:

A.

RFC calls

B.

File templates

C.

Core Data Services

D.

Staging database

Question 17

What are some reasons you cannot remove a test process from a test plan?

Note: There are 2 correct answers to this question.

Options:

A.

The test process has not been made visible.

B.

Data binding exists with another process.

C.

The test plan user has not been created yet.

D.

The test plan has already been executed.

Question 18

What are some of the key features available within SAP S/4HANA Cloud – Service?

Note: There are 2 correct answers to this question.

Options:

A.

You can create service orders for technical objects physically located at a customer.

B.

You can create service contracts for business partners with the role Vendor.

C.

You can create service contracts for business partners with the role Customer.

D.

You can create service notifications and service orders for technical objects within your own organizational structure.

Question 19

Which features are available in your SAP S/4HANA Cloud system when scope item Credit Memo Processing for Service Management (4GG) has been activated?

Note: There are 2 correct answers to this question.

Options:

A.

A new item category called Credit Memo Request Item becomes available for service contract items.

B.

A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.

C.

An approval flow for the approval of service contract items for the creation of credit memo requests can be created.

D.

Once created, a credit memo request is visible in the Transaction History of the service order to which it applies.

Question 20

Configuration

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In SAP Central Business Configuration, which activities can you perform in the Product-Specific Configuration Phase?

Note: There are 3 correct answers to this question.

Options:

A.

Modify building blocks.

B.

Create new scope items.

C.

Add new sales organizations.

D.

Add blocking reasons for billing.

E.

Change approval thresholds.

Question 21

Business Process Testing

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How do you identify errors in a test plan?

Note: There are 2 correct answers to this question.

Options:

A.

Review failed process steps.

B.

Review the detailed action log.

C.

Review canceled actions.

D.

Re-run the test plan.

Question 22

Which of the following master data records are used in the process covered by the scope item Procurement for Service Management (3NI)?

Note: There are 3 correct answers to this question.

Options:

A.

Customer-material info record

B.

Business partner representing the supplier

C.

Purchasing info record

D.

Business partner representing the customer

E.

Bill of material

Question 23

Where can you find the additional configuration steps that are required to be able to test and work with scope item Service Contract Management with Advanced Variant Configuration (6GU)?

Options:

A.

In the process flow diagram for scope item Service Contract Management with Advanced Variant Configuration (6GU).

B.

In the self-service configuration user interface (SSCUI) for scope item Service Contract Management with Advanced Variant Configuration (6GU).

C.

In the set-up instructions for scope item Service Contract Management with Advanced Variant Configuration (6GU).

D.

In the test script for scope item Service Contract Management with Advanced Variant Configuration (6GU).

Question 24

Based on the SAP Activate methodology, which of the following tests are formal, and therefore must be documented during implementation?

Note: There are 2 correct answers to this question.

Options:

A.

Unit test

B.

Integration test

C.

String test

D.

Business process test