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SAP Cloud Integration Automation Service

SAP Cloud Connector

SAP Open Connectors

SAP Process Orchestration

To enable an SAP customer to only use one document type for all service-related processes, replacing service contracts, service orders and so on.

To enable an SAP customer to provide a specific and detailed pre-defined solution to a problem for one of their customers.

To enable an SAP customer to only use one document type for all sales and service processes, replacing sales orders, service contracts, service orders and so on.

To enable an SAP customer to address their market for selling, delivering and managing combinations of (project) services, subscriptions and products using one overall document for one of their customers.

Completion date is updated automatically in the maintenance plan either upon completion of a service order for a recurring service or manually by the user.

The system can automatically generate a service contract for a service item for which a maintenance plan has been created.

When using maintenance plans for recurring services, service entry sheets can be automatically created, skipping service order creation.

Updating counter readings is an optional step during confirmation of a service order for a recurring service.

Maintenance plans can be set up to automatically release a service order when it's created.

SAP Activate Roadmap

SAP Maintenance Planner

SAP Solution Manager

SAP Best Practices Explorer

To support the calculation of different key performance indicators (KPIs) for margin (like Profit Margin 1 and Profit Margin 2)

To support different integration scenarios (like SAP S/4HANA On Premise and SAP Field Service Management)

To support different accounting principles (like IFRS and US GAAP)

To support different document types (like service notifications and service orders)

Overhead costs

Costs based on goods issue postings

Expenses

Costs based on goods receipt postings

Costs based on time sheet entries

As part of a solution order in SAP Subscription Billing

Automatically out of a service contract

Via an API (Application Programming Interface)

Manually using a dedicated SAP Fiori app

You need to define the possible follow-up steps after service quotation confirmation.

You need to define the dependencies between statuses a service quotation can have.

You need to define in which form a service quotation needs to be sent to a customer.

You need to define the prerequisites for service quotation confirmation by the customer.

A billing plan that contains settlement rules can be assigned to a service contract item during its creation.

Settlement rules can be assigned to a service contract during its creation with a billing plan assigned to the material master record representing the service.

A billing plan can be assigned to a service contract, with settlement rules assigned to the material master record representing the service.

A billing plan that contains settlement rules can be assigned to the material master record representing the service used in a service contract.

If the service bundle contains a service part and the item is released, the system automatically creates a purchase requisition for the service part.

You can manually change the price of the service bundle using condition type PPR0.

You can enter a product that represents a service bundle as a sub-item in another service bundle (nested service bundles).

Pricing for the sub-items belonging to a service bundle is ignored.

The account assignment object for the main item is inherited in the sub-items.

RFC calls

File templates

Core Data Services

Staging database

A service notification

A billing document request (BDR)

A service order

A service confirmation