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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst Exam (WI25)
Vendor:
Questions:
311
Last Updated:
Feb 18, 2025
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst Exam (WI25) Questions and Answers

Question 1

As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.

What should the business analyst do to gain the end users' cooperation?

Options:

A.

Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.

B.

Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.

C.

Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.

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Question 2

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.

What is an example of good acceptance criteria?

Options:

A.

A sales rep can view current information directly in the Lead and Contact records.

B.

A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

C.

Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Question 3

The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.

Which approach should the BA follow?

Options:

A.

Create a scratch org and give the development team access to it.

B.

Create a partial sandbox and give the VP of sales access to it.

C.

Create a full copy sandbox and give power users access to it