Salesforce Health-Cloud-Accredited-Professional Questions Answers

A visit is an object that represents a field rep’s trip to a retail store or a customer location to perform certain tasks, such as selling products, conducting surveys, or taking orders1. A visit can be created from a work type, which is a template that defines the key parameters and skill requirements for the visit2. A visit can also be associated with a location, which is an object that stores the address and geolocation of a place where a visit can occur3.

A consultant should configure the visit object to track the surgical case visits for reps to sell their product leveraging Intelligent Sales. This way, the reps can use the Intelligent Sales app to create and manage their visits, view their assigned tasks, scan products, and capture signatures4. The consultant can also use work types to standardize the duration, preparation, and wrap-up time for each visit type, and use locations to specify the service territories where the visits can take place.

References:

1: Visit - Salesforce 2: WorkType | Field Service Developer Guide | Salesforce Developers

According to the Health Cloud Implementation Guide, Householding Map is the visual representation in Health Cloud that enables a care coordinator to see all the relationships between a patient and the people and organizations participating in the patient’s care, including those across multiple care plans. Householding Map shows a graphical view of the patient’s household members, care team members, providers, and other related entities. Timeline View, Care Team, Lightning Empower Components, and Patient Card are not visual representations that show all the relationships between a patient and their care participants.

The two permission sets that an administrator should ensure are assigned so the users can access Provider Network Management are Health Cloud Standard permission set and Provider Network Management permission set. Health Cloud Standard permission set grants users access to Health Cloud features, such as Care Team, Care Plan, Timeline, etc. Provider Network Management permission set grants users access to Provider Network Management features, such as Provider Search, Provider Relationship Card, etc.

According to the Salesforce documentation2, Health Cloud uses Business APIs that should be used instead of object level APIs when creating records in Health Cloud objects. Business APIs are custom REST APIs that perform complex business logic and validations on Health Cloud objects. Object level APIs are standard REST or SOAP APIs that perform CRUD operations on individual objects. Business APIs ensure data integrity and consistency across Health Cloud objects, while object level APIs may result in data errors or inconsistencies2.