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Actionable Relationship Center can help Bloomington Caregivers to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations in healthcare. Actionable Relationship Center displays a graphical representation of the relationships between the record and other records in Health Cloud, such as Account, Contact, Care Team Member, Referral, and Care Plan. Users can also perform actions on the related records, such as creating tasks, sending messages, or updating fields.

The steps required to display a custom field from the HealthCondition object that categorizes High Risk Conditions on the Patient Card are:

Create a custom formula field on the Custom HealthCondition object. This field can use logic to determine whether a health condition is high risk or not based on certain criteria.

Add the newly created custom formula field on the Patient Card referencing the HealthCondition object. This can be done by creating or editing a patient card configuration record and adding the field API name in the Field Name column.

The set of objects that the consultant should implement to meet the pharma company’s requirements are Account, Purchaser Plan, Plan Benefit, and Member Plan. These objects are part of the Health Cloud data model and allow the company to track payer organizations, plans, benefits, and patient enrollments.

Record Alerts can be used to inform agents about changes in information, such as a change in address or phone number. Record Alerts display a banner on the record page with a custom message and an optional link to another record or URL.

Action Launcher can be used to view basic details about a patient’s insurance, such as the plan name, coverage type, and eligibility status. Action Launcher displays a FlexCard component that shows key information from a related record or external data source.

Timeline can be used to have a complete view of all engagement interactions in one place, such as calls, emails, tasks, and events. Timeline displays a chronological list of past and upcoming activities related to the record.

References: : Record Alerts : Action Launcher : Timeline