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When initiating a surveillance project, the first and most critical step is to understand the customer's goals and requirements. This involves gathering detailed information about what the customer aims to achieve with the surveillance system, the specific areas they need to monitor, and any unique challenges or constraints they might have. This understanding helps in designing a tailored solution that meets the customer's expectations and operational needs. [Reference: Axis Communications - Surveillance Installation and Configuration Guide]

When choosing between a camera with good low light performance and a thermal camera, the specific conditions of the installation site are crucial. For scenarios such as:

A. A primarily dark area like a subway or parking garage, a camera with good low light performance is necessary to capture detailed images in low light conditions where visible light is minimal.

C. In a parking lot for facial identification, good low light performance is essential to ensure that the camera can capture clear and recognizable facial features, even in low light situations.

Thermal cameras, while effective in detecting heat signatures, are not suitable for capturing detailed visual information such as facial identification.

For the best accuracy in a people counting application, the camera should be mounted directly above the entrance. This overhead position provides a clear view of the individuals entering and ensures accurate counting by minimizing obstructions and capturing each person as they cross the threshold. Axis’s guidelines for people counting applications recommend this mounting position to achieve the highest accuracy and reliability in the data collected.

Axis' Corridor Format is designed to provide a vertically oriented video stream, which is ideal for monitoring narrow areas such as aisles. This format minimizes wasted space in the field of view and focuses on the desired area. For a retailer wanting to capture more of the aisle and less of the shelves, enabling Corridor Format on the AXIS M3204 camera would be the best solution. Detailed setup instructions can be found in Axis Communications' user manuals and configuration guides for Corridor Format.