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CIA IIA-CIA-Part3-3P Updated Exam

CIA Exam Part Three: Business Knowledge for Internal Auditing Questions and Answers

Question 17

While reviewing the contracts for a large city, the internal auditor learns that the organization contracted to perform trash collection is paid based on the number of bins emptied each week as a result, the city has minimal control over payments Which of the following actions should the auditor recommend to give the city greater control over payments?

Options:

A.

Change the contract so payment is based on the distances traveled by the contractor during collection.

B.

Renegotiate a lump-sum contract when the contract is up for renewal

C.

Assign a city employee to verify the number of bins emptied each day

D.

Require that the contractor provide supervisory review of the number of bins emptied each day

Question 18

Which of the following application controls checks the integrity of data entered into a business application?

Options:

A.

Input controls.

B.

Output controls

C.

Processing controls

D.

Integrity controls

Question 19

Which of the following IT-related activities is most commonly performed by the second line of defense?

Options:

A.

Block unauthorized traffic.

B.

Encrypt data.

C.

Review disaster recovery test results.

D.

Provide independent assessment of IT security.

Question 20

While auditing an organization's customer call center, an internal auditor notices that key performance indicators show a positive trend despite the fact that there have been increasing customer complaints over the same period Which of the following audit recommendations would most likely correct the cause of this inconsistency?

Options:

A.

Review the the call center script used by customer service agents to interact with callers and update the script rf necessary

B.

De-emphasize the importance of call center employees completing a certain number of calls per hour

C.

Retrain call center staff on area processes and common technical issues that they will Likely be asked to resolve

D.

Increase the incentive for call center employees to complete calls quickly and raise the number of calls completed daily