Changed Process-Automation Exam Questions

Salesforce Process Automation Accredited Professional Exam (SU24) Questions and Answers

Question 21

Which process must be automated using Flow Builder?

Whenever posting to chatter is involved.

Whenever time-based actions are involved.

Whenever outbound messages are involved.

Whenever deletion of records is involved.

Question 22

In which two ways does Salesforce Flow for Service help customer service agent?

It shows a checklist that agents can print.

It allows an agent to pen a record and seamlessly resume a customer conversion.

It uses flows and quick action to walk agents through customer engagement.

It helps an experienced agent show a new agent what to do.

Question 23

Which three options are appropriate to distribute as a flow in a Site or a Portal instead of a

Salesforce org?

A survey to collect feedback on new products.

A guided script for service reps to follow when customers lose their credit card.

An interest form for an upcoming conference.

A partner-sourced lead conversion wizard for internal Sales team.

A new product registration form.