Ace Your Nonprofit-Cloud-Consultant Nonprofit Cloud Consultant Exam

The "Send List Email" feature in Salesforce is ideal for sending emails to multiple contacts directly from Salesforce without needing a separate email service provider. It also allows managing bounces, resending emails, and tracking email history on Contact records.

Send List Email Overview:

This feature enables users to send emails to a list of contacts, leads, or campaign members directly from Salesforce.

It supports email templates and provides tracking capabilities.

Steps to Use Send List Email:

Step 1: Navigate to the Contacts or Leads tab.

Step 2: Create a list view that includes the contacts you want to email.

Step 3: Select the "Send List Email" button.

Step 4: Choose an email template, compose the email, and send it.

Managing Bounces and Send History:

Bounces: Salesforce tracks email bounces, and you can view bounce details on the individual contact records.

Send History: The history of sent emails, including opens and clicks, is tracked and visible on the Contact records.

Benefits:

Integrated Solution: No need for external email service providers.

Efficiency: Quickly send emails to multiple recipients and manage communications directly within Salesforce.

Tracking: Monitor email performance and follow up as needed.

References:

CertGod Nonprofit Cloud Consultant study guide: "Send List Email"​​.

Governance is critical in a Salesforce implementation project for several reasons:

Cost Savings:

Effective governance helps prevent costly mistakes and rework by ensuring that all project activities align with the overall objectives and best practices.

It also ensures efficient resource utilization and minimizes waste.

Security:

Governance frameworks include policies and procedures to safeguard data and ensure compliance with legal and regulatory requirements.

It ensures that proper security measures are in place to protect sensitive information, which is crucial for nonprofit organizations.

Delivery Speed:

With governance, there are clear roles, responsibilities, and processes which streamline decision-making and reduce delays.

It enables quicker resolution of issues and ensures that the project stays on track, leading to faster delivery.

Steps to Emphasize Governance:

Establish a governance committee that includes key stakeholders.

Define clear governance policies and procedures.

Regularly review and adjust the governance framework as needed to ensure continuous alignment with project goals.

By emphasizing these points, the consultant can highlight the importance of governance in ensuring the success of the Salesforce implementation.

References:

Salesforce Governance Documentation

Trailhead Module: Salesforce Governance Basics

Customizable Rollups in NPSP provide a flexible way to manage rollup calculations for donations and other records. However, once Customizable Rollups are enabled, the action is irreversible. This means you cannot revert to the standard rollup settings after enabling Customizable Rollups.

Steps to Enable:

Enable Customizable Rollups:

Navigate to NPSP Settings -> Donations -> Customizable Rollups.

Enable the Customizable Rollups feature.

Configure Rollups:

Set up the necessary rollup rules and configurations to match the nonprofit's data tracking and reporting needs.

References:

Salesforce Nonprofit Success Pack Documentation

Salesforce Trailhead: Configure Customizable Rollups in NPSP

To help a nonprofit run a large scholarship program using Salesforce for accepting external scholarship applications, reviewing processes, and tracking requirements, the following solutions are recommended:

Experience Cloud:

Experience Cloud allows the nonprofit to create a community or portal where external applicants can submit their scholarship applications.

It provides a user-friendly interface for applicants and reviewers to interact with the application process.

Steps to Implement Experience Cloud:

Set up an Experience Cloud site and customize it to match the nonprofit’s branding.

Create forms and pages for application submission.

Enable user roles and permissions to control access for applicants and reviewers.

Outbound Funds Module:

The Outbound Funds Module (OFM) is specifically designed to manage the distribution of funds, such as scholarships.

It allows for tracking applications, managing review processes, and ensuring compliance with scholarship requirements.

Steps to Implement Outbound Funds Module:

Install and configure the Outbound Funds Module from the AppExchange.

Set up funding programs, grant types, and application criteria.

Use OFM’s built-in features to manage the review and approval workflows.

These solutions provide a comprehensive and integrated approach to managing the scholarship program within Salesforce.

References:

Salesforce Experience Cloud Documentation

Salesforce AppExchange: Outbound Funds Module

Nonprofit Success Pack (NPSP) Documentation