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Microsoft Dynamics 365 for Field Service Questions and Answers

Question 1

All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.

Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options:

Create a Delivery Charge Product Record. Set Field Service Product Type to Service.

Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only

Add the Delivery Charge product to the delivery incident type. Set Quantity to 1

Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.

Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.

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Question 2

Contoso has asked that you create several work order types to meet their Requirements and Planned Changes.

Of the many work order types requested, which three should you create? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

Installation

Agreement

Returns

Inspection

Preventative Maintenance

Question 3

You need to configure the dental check-up. before relating it to the existing incident type. What should you create?

Options:

Product Field Service type: Non-inventory

Product. Field Service type: inventory

Service task type

Characteristic

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