What is the difference between a Known Error and a Problem?
The underlying cause of a Known Error is known. The underlying cause of a Problem is not known
A Known Error involves an error in the IT infrastructure, A
Problem does not involve such an error.
A Known Error always originates from an Incident. This is not always the case with a Problem
With a Problem, the relevant Configuration Items have been identified. This is not the case with a Known Error.
