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Cisco Certified Support Technician Networking Exam Questions and Answers

Question 1

A Cisco PoE switch is shown in the following image. Which type of port will provide both data connectivity and power to an IP phone?

Options:

A.

Port identified with number 2

B.

Ports identified with numbers 3 and 4

C.

Ports identified with number 6

D.

Ports identified with number 7

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Question 2

You need to connect a computer's network adapter to a switch using a 1000BASE-T cable.

Which connector should you use?

Options:

A.

Coax

B.

RJ-11

C.

OS2 LC

D.

RJ-45

Question 3

Which wireless security option uses a pre-shared key to authenticate clients?

Options:

A.

WPA2-Personal

B.

802.1x

C.

802.1q

D.

WPA2-Enterprise

Question 4

Move each network type from the list on the left to the correct example on the right.

Options:

Question 5

An engineer configured a new VLAN named VLAN2 for the Data Center team. When the team tries to ping addresses outside VLAN2 from a computer in

VLAN2, they are unable to reach them.

What should the engineer configure?

Options:

A.

Additional VLAN

B.

Default route

C.

Default gateway

D.

Static route

Question 6

A support technician examines the front panel of a Cisco switch and sees 4 Ethernet cables connected in the first four ports. Ports 1, 2, and 3 have a green

LED. Port 4 has a blinking green light.

What is the state of the Port 4?

Options:

A.

Link is up with cable malfunctions.

B.

Link is up and not stable.

C.

Link is up and active.

D.

Link is up and there is no activity.

Question 7

Which two pieces of information should you include when you initially create a support ticket? (Choose 2.)

Options:

A.

A detailed description of the fault

B.

Details about the computers connected to the network

C.

A description of the conditions when the fault occurs

D.

The actions taken to resolve the fault

E.

The description of the top-down fault-finding procedure

Question 8

A help desk technician receives the four trouble tickets listed below. Which ticket should receive the highest priority and be addressed first?

Options:

A.

Ticket 1: A user requests relocation of a printer to a different network jack in the same office. The jack must be patched and made active.

B.

Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.

C.

Ticket 3: A user reports that response time for a cloud-based application is slower than usual.

D.

Ticket 4: Two users report that wireless access in the cafeteria has been down for the last hour.

Question 9

Which two statements are true about the IPv4 address of the default gateway configured on a host? (Choose 2.)

Note: You will receive partial credit for each correct selection.

Options:

A.

The IPv4 address of the default gateway must be the first host address in the subnet.

B.

The same default gateway IPv4 address is configured on each host on the local network.

C.

The default gateway is the Loopback0 interface IPv4 address of the router connected to the same local network as the host.

D.

The default gateway is the IPv4 address of the router interface connected to the same local network as the host.

E.

Hosts learn the default gateway IPv4 address through router advertisement messages.

Question 10

A user initiates a trouble ticket stating that an external web page is not loading. You determine that other resources both internal and external are still reachable.

Which command can you use to help locate where the issue is in the network path to the external web page?

Options:

A.

ping -t

B.

tracert

C.

ipconfig/all

D.

nslookup

Question 11

Computers in a small office are unable to access companypro.net. You run the ipconfig command on one of the computers. The results are shown in the

exhibit.

You need to determine if you can reach the router.

Which command should you use? Complete the command by selecting the correct options from each drop-down lists.

Options:

Question 12

A user reports that a company website is not available. The help desk technician issues a tracert command to determine if the server hosting the website is reachable over the network. The output of the command is shown as follows:

What can you tell from the command output?

Options:

A.

The router at hop 3 is not forwarding packets to the IP address 192.168.1.10.

B.

The server address 192.168.1.10 is being blocked by a firewall on the router at hop 3.

C.

The server with the address 192.168.1.10 is reachable over the network.

D.

Requests to the web server at 192.168.1.10 are being delayed and time out.

Exam Detail
Vendor: Cisco
Certification: CCST
Exam Code: 100-150
Last Update: Mar 10, 2025
100-150 Question Answers
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Total 40 questions