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Total 62 questions

Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Questions and Answers

Question 1

Which are the three exit reasons to filter the ICR CCA session detail report? (Choose three.)

Options:

A.

Call Completed

B.

Call Failed

C.

Call Completed in SSA

D.

Call Routed

E.

Call Transferred

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Question 2

Which Proactive Outreach Manager (POM) server component is used for inter-process message communication between POM components?

Options:

A.

ActiveMQ

B.

Rule Engine

C.

Agent Manager

D.

Campaign Manager

E.

Campaign Director

Question 3

Which two components are required to support an Avaya Aura® Experience Portal (AAEP) email application? (Choose two.)

Options:

A.

Speech Server

B.

Experience Portal Manager

C.

Media Processing Platform

D.

Web Application Server

Question 4

On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.

When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)

Options:

A.

Agents with the longest idle time are reserved for an eligible job

B.

Priority of calls in the queue

C.

Priority of the job task

D.

Agent skill level

Question 5

When settings up a single server Avaya Aura® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.

Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

Options:

A.

Add the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.

B.

Use the default entry in the Network Address (AppSvr) field from the EPM Servers page.

C.

Add the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.

D.

Enter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.

Question 6

You ate installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura® Experience Portal (AAEP), in a multiple Experience Portal Manager (EPM) configuration.

On which server must the POM EPMS (POM EPM) plug-in be installed?

Options:

A.

A Media Processing Platform (MPP) server

B.

The remote application server

C.

An auxiliary EPM server

D.

The primary EPM server

Question 7

Which IP address is used by EPM to access or communicate with the MPP?

Options:

A.

Network Address (VoIP)

B.

Host Address

C.

Network Address (MRCP)

D.

Network Address (AppSvr)

Question 8

In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "Install" on an Auxiliary EPM? (Choose two.)

Options:

A.

ICR CCA

B.

ICR Admin

C.

ICR Core

D.

ICR PDC

Question 9

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura* Experience Portal (AAEP) component?

Options:

A.

Speech server

B.

Media Processing Platform

C.

Auxiliary EPM

D.

Primary EPM

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Total 62 questions