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The type of automation most commonly used in Customer Service or Customer Support processes is Attended automation. This form of automation is interactive and requires human intervention at certain points, making it ideal for customer service environments where decisions and responses need to be tailored to specific customer interactions.References: UiPath Documentation on Automation Types at .

The analysis of input and its future standardization should ideally be decided upon during the process analysis phase. This phase involves a detailed review of the current process inputs and outputs, identifying variations, and establishing standardization requirements. During process analysis, a thorough examination of all elements related to the workflow is conducted, which enables the identification of areas where standardization can lead to greater efficiency and consistency. Deciding on standardization at this stage helps ensurethat the designed automation will be robust, scalable, and aligned with the organization’s goals.

References: The information is based on the UiPath Automation Business Analyst Learning Plans and the Automation Business Analysis Fundamentals course available on the UiPath Academy, which addresses topics covered in the UiPath Automation Business Analyst (UiABA) certification exam

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Processes that are complex yet offer high benefits are seen as long-term improvements. They require more effort and time to automate but promise significant returns, making them strategic investments in automation.