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ServiceNow CIS-ITSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-ITSM
Exam Name:
Certified Implementation Specialist - IT Service Management
Certification:
Vendor:
Questions:
170
Last Updated:
Dec 14, 2025
Exam Status:
Stable
ServiceNow CIS-ITSM

CIS-ITSM: CIS-Service Management Exam 2025 Study Guide Pdf and Test Engine

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Certified Implementation Specialist - IT Service Management Questions and Answers

Question 1

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

Options:

A.

Too many options may confuse users and increase mis-categorization

B.

Choices have no additional metadata to drive process

C.

It is difficult to implement

D.

It is not part of the baseline instance

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Question 2

A new problem manager wants to know how in create reports for monitoring problem management activities.

What do you recommend they do before creating new reports?

Options:

A.

Submit a request for the sn_report_creator role

B.

Submit a New Report Request via the service catalog

C.

Take the Performance Analytics fundamentals course

D.

Turn on data collection jobs

E.

Go to Reports > View/Run > All. then search for Problem reports

Question 3

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

Options:

A.

On the Cart Layout, Columns tab, unselect Quantity column

B.

On the Catalog Item, Columns tab, unselect Quantity column

C.

On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted

D.

On the Catalog, Advanced View, unselect Use cart layout, select No quantity

E.

On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive