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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst Exam (SU24)
Vendor:
Questions:
288
Last Updated:
Nov 23, 2024
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2024 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst Exam (SU24) Questions and Answers

Question 1

Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):

Case Creation

• Case Triage

• Case Assignment

• Case Management

• Case Closure

Which key attributes should the BA look for when reviewing the process maps?

Options:

A.

Audiences, scope, inputs, outputs, and resources

B.

Cost, timeline, risks, requirements, and opportunities

C.

Case sources, types, volumes, priorities, and reasons

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Question 2

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.

What should the BA tell the executive?

Options:

A.

Work will begin after executive approval is given.

B.

Work will begin in the next sprint.

C.

Work will begin when capacity becomes available

Question 3

The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.

The BA tacks the user story, request details, and configuration changes in a repository.

What is a benefit of tracking user stories in this way?

Options:

A.

Multiple project team members can make and view revisions.

B.

It links all changes to Salesforce metadata.

C.

The development team can work parallel on the same requirement.