Pegasystems PEGACPLSA88V1 Exam With Confidence Using Practice Dumps

Pega Customer Service functions as the customer interaction system of record within the enterprise architecture. It manages customer interactions and provides a comprehensive view of customer information and history, facilitating efficient and effective customer service.

References:

Pega Customer Service: Customer Interaction Management

Pega System of Record: Defining System of Record

 Service Request Processor for Asynchronous Processing:

Configuring a REST service to run asynchronously using a service request processor ensures that the service runs without making the external application wait. The system returns a unique identifier instantly and processes the request in the background.

 References:

Pega's best practices for REST services and asynchronous processing recommend using service request processors for handling long-running processes.

 Therefore, the correct answer is:

B. A REST service that runs asynchronously by using a service request processor.

 Engagement Policy Condition: This condition is used to specify the criteria that a customer must meet to be eligible for an offer, such as having an annual income above USD 150,000 for a Gold credit card.

 Implementation: In the Next-Best-Action Designer, configure the engagement policy to include an income threshold check to ensure only eligible customers receive the offer.

 Reference: Pega documentation outlines how to set up engagement policies to define conditions under which offers are presented (Pega Customer Decision Hub, Engagement Policies).