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Cisco 500-445 Exam With Confidence Using Practice Dumps

Exam Code:
500-445
Exam Name:
Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
Certification:
Vendor:
Questions:
56
Last Updated:
Mar 29, 2025
Exam Status:
Stable
Cisco 500-445

500-445: CCECE Exam 2025 Study Guide Pdf and Test Engine

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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Questions and Answers

Question 1

How is the ECC variable created for chat, inbound and outbound email activities?

Options:

A.

User.ece.email id

B.

User.ece task id

C.

User.ece.activity.id

D.

User.ece. .customer.name

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Question 2

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

Options:

A.

Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

B.

Single-mode authentication must be enabled on the ECE Reporting server.

C.

Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

D.

Mixed mode authentication must be enabled on the ECE Reporting server.

E.

Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

F.

Mixed mode authentication must be enabled on the CUIC publisher.

Question 3

What is an MRD a collection of that is associated with a common communication medium?

Options:

A.

skill groups and services

B.

route point and DN

C.

scripts and script selector

D.

skill groups and route